"Hi Nadine - thanks for taking the time to share your experience. Please accept our apology for overstaying our welcome. We know home improvement projects can be a big investment, and our team works hard to make sure customers have all the information they need to make an informed decision. It sounds like our team member was a bit overzealous this time, and we'll be sure to share that feedback. Thanks again for considering Improveit, and please feel free to reach out if you have any questions. Thank you! - Seth Cammeyer"

"Thanks for sharing your experience, Mamie!"

"Hi Neil - thanks very much for that valuable feedback! We're glad to hear you're enjoying your updated bathroom, and that the lifetime warranty has come in handy for you! We'll be sure to share your feedback with the sales team as well. Please feel free to reach out if you have any additional questions or feedback. Thank you! - Seth Cammeyer"

"Thanks so much for sharing your experience, Natalie! Please accept our apologies for the extended installation time, and thank you for giving us the opportunity to make it right. Please feel free to reach out if you have any questions going forward. thank you again! - Seth Cammeye"

"We're so glad to hear you love your bathroom, Linda! Our installation team will be thrilled to hear you're pleased. Feel free to let us know if you need service or have any questions or other needs down the road! -"

"Thanks so much for the great review, Natalie! We're glad to hear you had a 5-star experience. Please reach out if we can be of service down the road! - Seth Cammeyer"

"Hi Joan - thanks for sharing that feedback. We are surprised to hear this now, as our records show your project was completed in August of 2021 and we have no service visits recorded since November of that year. Since your bath remodel carries a full lifetime warranty, we are more than happy to come out and address any concerns at no cost to you. Our team is committed to creating a 5-star experience, and welcome homeowners to bring any questions or concerns to our attention so we can address them promptly. We have forwarded your comments to our service team who will be reaching out soon to coordinate follow-up warranty service. In the future, please feel free to submit service request at www.improveitusa.com/service-request/ at any time, or give us a call at 800-555-6125."

"That is great to hear, Cory! Thanks so much for sharing your experience! Please let us know if we can be of help in the future."

"Thanks, Roger! Please let us know if there is anything we can do to help improve your experience. We look forward to hearing from you!"

"Hahaha! Pups always have a good sense of these things, Gary! Kenny will be thrilled to hear you both had a great experience. Thanks so much for taking the time to share your feedback!"

"Thanks, Julie! We are glad to hear the communication was useful for you and that you enjoyed your installation experience. Thanks for trusting Improveit with your project, and please feel free to reach out with any questions!"

"Wow - thanks for the great review, Don and Veronica! We will make sure to pass that 10 along to the team - they will be so happy to hear you are pleased! Enjoy your new shower, and feel free to reach out with any questions at all. Thank you!"

"That is so great to hear, Valarie - thanks for taking the time to share your 5-star experience!"

"We are thrilled to hear you had a 5-star experience, Justin - thanks so much for taking the time to share it! We'll be sure to let Anthony know you are pleased, and look forward to working with you again down the road!"

"Hi David - thanks so much for that feedback! We're glad to hear you had a great experience with your bathroom project and hope you are seeing the value of a quick and clean installation, easy-to-clean surfaces, long-lasting materials, and a lifetime warranty. Our team will be here, ready to help if you need anything down the road!"

"Hi Rickey - thanks so much for that feedback! You make some great points about how we can improve the way we describe the products and installation, which are a big help to us. We are glad to hear Ken was able to make some on-the-spot adjustments for you, and that you are pleased with the materials, quality, and installation. Our team will be ready to help with any services or annual inspections down the road, all of which are covered by your lifetime warranty so you can get that bang for your buck - and even pass it along to a new owner if you choose to sell your home! Please feel free to reach out if you have any questions at all. Thank you again!"

"Hi Laura, Thank you so much for your feedback. I would appreciate the opportunity to learn more about the communication issues you have experienced, so I can understand them, and so our teams can learn from them. Please reach out directly at 614-291-5400 to speak with me further. Sincerely, Seth Cammeyer, Owner Improveit Home Remodeling."

"We are so glad to hear it, Kris! thanks for sharing your experience!"

"Wow - thanks, Dave! Our team works hard to build the best windows in the business - we are so glad to hear you love them too!"