I WAY NET COMMUNICATIONS

I HAD SUBSCRIBED TO IWAYNET INTERNET ACCESS FOR YEARS, BUT CANCELLED MY ACCOUNT BEFORE MY ANNUAL SUBSCRIPTION HAD EXPIRED. AT THE TIME I CANCELLED, THEY FAILED TO TELL ME THAT THEY HAD ALREADY CHARGED MY CREDIT CARD WEEKS BEFORE MY DEADLINE. SINCE FINDING OUT THAT THEY CHARGED MY ACCOUNT, I HAVE BEEN TRYING TO GET A CREDIT TO NO AVAIL. I HAVE BEEN CALLING FOR WEEKS ON A DAILY BASIS AND THEY KEEP MAKING EXCUSES. THEY PUT ME ON HOLD EVERY TIME I CALL AND MAKE EXCUSES THAT THE OWNER HAS NOT GOTTEN BACK TO HIM.

I HAD BEEN A CUSTOMER OF THEIRS FOR A LONG TIME, MORE THAN FIVE YEARS. I CANCELLED THE SERVICE BECAUSE I HAD GOTTEN DSL FROM ANOTHER PROVIDER. I CONTINUE TO GET INVOICED. ALL I WANT IS TO KNOW IF MY ACCOUNT WAS ACTUALLY CANCELLED AND CONFIRMATION THAT THEY WILL NOT USE MY CREDIT CARD AGAIN. I WAS DEALING WITH BO TO GET CONFIRMATION IN WRITING AND WHEN I ASKED TO SPEAK TO HIS SUPERVISOR HE SAID "GOOD LUCK." I CALLED HIM BACK AND HE SAID HE WAS CALLING THE POLICE FOR HARRASMENT.

IWAYNET HAS PROVIDED EXCELLENT INTERNET ACCESS FOR ME. THERE ARE NEVER BUSY SIGNALS, THE CONNECTIONS ARE ALWAYS RELIABLE, AND THEIR CUSTOMER SERVICE REPS HAVE BEEN KNOWLEDGEABLE AND RESPONSIVE WHEN I''VE NEEDED HELP.