Services we offer
Appliance sales & remodel kitchen.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
64% | ||
18% | ||
0% | ||
9% | ||
9% |
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Their delivery people act like they don't care if you are happy or not with the company. I suspect that is because management sets policies that leave them dissatisfied with their work conditions and poor training. Their customer service people are equally indifferent to the customer and do a good job of interrupting when one tries to relate why he is are dissatisfied. They only say things like, "That's our policy, sir" or "call corporate office".
HH Gregg is a company that is policy oriented and not customer oriented. They have good pricing but make it up on poor service execution. Buyers beware.
I ordered four new appliances for my kitchen as I was having it remodeled. HH Gregg fine lines carried the brand I was looking for and I was able to order all four appliances in one store - which was a big deal for me. Some of the other stores carried some but not all the appliances I was looking for. HH Gregg worked with me to have the appliances delivered when my contractor was ready to install them which meant HH Gregg held them in their warehouse for almost three weeks. HH Gregg employees from the salesman to the delivery men were very professional and courteous throughout the entire process and I would definitely use HH Gregg again.
it was out of there before I could blink! Amazing! The new refrigerator was brought in and put in place, again with no problem.
While we had purchased sight unseen, we have been happy with the product and with the service.
KUDOS to TOM at Fine Lines at H.H. Gregg!
and just a short P.S.---we had been to two other appliance stores locally and neither one offered to search for anything
to fit our space. It was more or less...what you see here on the floor is what you get.
So, I will enthusiastically recommend Fine Lines of H.H. Gregg when someone crosses my path who has a similar problem.
Because we were in the midst of a remodel, HHGregg held the appliances for us until we were ready to install them in the new kitchen. They were delivered on time in perfect condition by two gentlemen who were very professional and careful not to damage our house or the appliances getting these heavy items from the truck to the kitchen. They patiently waited while we inspected each one, since HHGregg made it very clear to us that we needed to inspect them upon delivery so that they could be notified of any problems prior to the deliverymen leaving.
Every person we worked with from HHGregg was pleasant, professional, and patient with us. We have been using the appliances for about a month now - they look beautiful and are performing flawlessly.
I was very impressed with HH Gregg Fine Lines. I already knew the brand and model I wanted when I visited the store, and Kelly was very helpful when I found out the store didn't carry that particular model (no other stores in this area did, either, and HH Gregg quoted me the best price) and wanted to place the order. The dishwasher came in quickly, and the store called me to arrange a delivery date and time. The delivery men called me on the morning of the delivery to give me a three-hour window when they would arrive, and then called me again when they were on their way, which I really appreciated. Two delivery men came, and they were very quiet, efficient and professional: laying down floor-protector pads--very much appreciated!--removing the old dishwasher; installing the new appliance; testing it; giving me the extra attachments and manual; and taking out the old dishwasher and removing the floor pads.
My experience with HH Gregg Fine Lines was very positive, from store to delivery to installation. I would not hesitate to shop there again.
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