Hamilton Parker Co

Do not use this company they have a bad return policy! I ordered Schluter stair nosing and they did not order until a week after I was in the store. The people in Cincinnati were very rude and said they would not refund my money after I had called repeatedly to see if they had come in. $551 is what they charged me and said they were not going to refund my account. I will never shop there again.

I went to the showroom hoping to find 10 pieces of black subway tile. The sales rep went into the backroom and found 16 pieces of discontinued tile that matched mine exactly. I had to buy all 16 but the price was very low and I was thrilled. I’m sorry to not have the gentleman’s name. He is a hero.

Supplied order per specification

The replacement piece was expensive but the service was fast and on time

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They would let me know.  But they never did.  I complained again, asking to talk to a supervisor.  The supervisor said they would be finished in one week.  This time I did get a call, telling me the caps were ready.  I went to the store to pick them up.  They were the right size, but the edges were rough cut, not full bull nose, as ordered.  They said they could have the correct ones finished in about one week and would deliver them to my house.  In a week they delivered them.  They were full bull nose, but were the wrong size.  They were only 14.75" sq.  This was not big enough.  I complained.  They said they would have the correct ones done as soon as possible and would let me know when.  They never let me know.  I called twice to find out when they would be finished, but never got a call.  I called the third time and asked to talk to the president of the company.  I was told, "He was in a meeting."  They passed me down to a different person.  That person apologized and said she would look into the matter.  About 15 minutes later I got a call from the same person that got the order wrong and never returned my calls.  He said the caps would be ready in about a week and a half.  If so, that will be about 8 weeks after I ordered and paid for them.

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We understood that there's a minimum service charge. The door didn't need repair. It was fine. The guy did a good job. The door was working. They were on time. We're happy. They came right when they said they would. They were prompt and efficient. We've used them in the past and we will probably use them.

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Dale did incredible job. Shared his knowledge and educated us on what was going on with firplace. Cleaned up firplace and sealed around gas pipe to stop draft. Will be useing service again.

They were very professional and explained everything to me. They came when they told me they would be there.

They were able to come out within a couple of hours of calling.  They didn't have the part but he was able to clamp it while they wait for the part.  They are a very good and responsive company.

The service man who came to our house was right on time and very professional.  He explained what needed to be done, and tips for keeping our gas fireplace in working order.  The service was prompt, professional and exactly what we needed.

The sales rep (Ciera) was very professional and made good suggestions on the type of doors we should use. She came out to the house to verify that we were purchasing the correct size and confirm the style we had chosen. When the doors arrived at Hamilton Parker we scheduled an installation date. Unfortunately, they were busy and we had to wait longer for the installation than anticipated. The installer (Eric) arrived on the scheduled date, removed the old doors, tracks and springs and installed the new doors. He said that he could not locate the and quot;pullsand quot; but promised to take responsibility himself to make sure they were located and installed. As promised he came back 2 days later to installed the pulls. Although the doors were expensive we are quite satisfied with the quality of the doors and the professionalism of the employees.