GUARDIAN WATER & POWER

This business had been providing me water submetering service for years. One day my submetering equipment stopped working, so I reached out to them for assistance and they said they would get back to me. While waiting for them, I was able to get the equipment to work again on my own. However, the business continued to insist that the equipment was not working on their end and they were searching for a solution. Then about a week later, without any explanation, they told me that they were canceling my account. Around that time, I noticed my equipment's cellular function stopped. After some investigation, I discovered that they had called the equipment provider to shut off my equipment remotely. I felt betrayed. It was bad that they didn't help me fix the issue; it was worse that they CAUSED the issue. At first when I called them, they would not give me a straightforward response. Only when I presented them with evidence did they confess to shutting off my equipment. Then they just stopped responding to my emails and phone calls. They still owe me a refund for credit on the account as well as reimbursement for resetting my equipment, which they deactivated remotely. I absolutely do not recommend this company for submetering services. Actually, based on their customer service, I wouldn't recommend this company for anything.