Granite Direct
About us
Family owned and operated business. We design, fabricate and install custom natural stone and quarts countertops. Our team of fabricators with 12 years of industry experience will fill your every granite and quartz countertop need with 100% satisfaction guarantee.
Business highlights
Services we offer
Fabrication & installation of custom granite, marble, quartz & soapstone countertops.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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Our first contact with Granite Direct was at the 2016 Spring Home & Builders Show. We left them a rough sketch with measurements and within a couple of days we received a quote. Carolyn sent us the names and addresses of their granite suppliers and we went and put together a short list of selections. This was all new to us as we've never had granite counters installed.
We received a second quote from a different company which was a little less than the Granite Direct quote. But they were very slow to respond so we felt that Granite Direct would give us better customer service. A lower quote doesn't do much for you if the customer service is sub-par.
The measurement and installation went great. The techs were prompt and professional. There is one thing I would do different, and this is totally on me and nothing to do with Granite Direct. We bought a single hole faucet and also wanted to install the soap dispenser so that would require cutting two holes. We've never had either of these before. When the tech was in taking the measurements he asked me how far apart I wanted the soap dispenser from the faucet. Instead of grabbing my faucet and getting a good idea of what it would look like installed I told him that 6 inches should be enough. Everything was installed just fine but we probably should have had an 8 inch separation.
The other thing we learned is that granite in Columbus moves fast. A slab that you see one day will be gone two days later and then you might be starting over in the selection process.
Granite Direct was great to work with. Carolyn is very friendly with a positive attitude. We would definitely use them again.
The epoxy mounts used by another company had come out and the sink fell as it wasn't correctly installed the first time by another company.
Walter first told me that they don't normally do repair work or install sinks if the countertop wasn't theirs. But he then told me he would be happy to take a look at pictures of the job and let me know if he could help me.
I sent him pictures late Thursday afternoon, Walter got back with me early Friday morning to let me know he could do the job and have someone at my house to fix it Monday afternoon.
I didn't get back with Walter until Saturday afternoon when I sent him an additional question regarding the process he was planning on using as the job required some repair work to install new epoxy mounts.
Walter responded back to me Sunday afternoon at which point I asked him if he would still be able to schedule the job for today (Monday).
I received a call at about 12 today from the installer asking if they should head over then or do another job first, I asked them to come a little later after the other job, he told me he would be here closer to 3pm.
Before they came out they called again to make sure it was ok for them to head over. They then arrived right when they said they would and quickly fixed the sink doing a great job.
Walter told me the charge would be $150 for the first 30 min with a charge of $50 for each 30 minutes thereafter. It took them a little less than an hour to do the whole job which is exactly what Walter had estimated.
I was very pleasantly surprised when I was told the full charge would be for just the first 30 minutes.
They did a great job and cleaned up very nicely afterwords. They were very polite and I'd hire them again in a heartbeat!
Thank you Walter for doing a great job and keeping the cost to below the expected cost! You have a great new fan here!
One Happy Customer
When planning the layout on the stone, Walter's expertise was invaluable and he helped us to determine the best piece for our island and surrounding pieces. We also had a bit of a setback regarding our bathroom counter installation and Walter was more than willing to accommodate our schedule and actually agreed to install our kitchen counters and then have his guys come back to install the bathroom at a later date! Walter was always available, extremely responsive and very accommodating.
If I had one small gripe, it was that his guys were a bit late getting to the job both times, but they called each time and they stayed until about 8pm one night and 5 another night just so they could get the job done. One of the installers actually came back in his own car to finish since he did not want to leave the job unfinished. These guys pride themselves in the work they do and I would highly recommend them if you are in the market for new countertops.
Go visit them and talk to Walter. You will not be disappointed in the quality and ability to deliver on time.
Walter did an EXCELLENT job of installing our granite countertops in our kitchen. They are absolutely beautiful! I am so happy with the results that I would recommend Walter with Granite Direct to anyone and everyone.
First, we went to IGM, a marble and granite supplier and walked through the warehouse to look at the various slabs. I initially wanted Carrera Marble and had my heart set on it, but we were informed by several professionals not to use marble in a kitchen as it does not hold up and it stains and scratches easily. I eventually settled on the 'Valley White' granite, which is just as beautiful! Walter connected with IGM to get the granite slab that we chose.
We had Walter out to field measure our base cabinets for the counters, then my husband and I ended up changing our kitchen layout so he came back out a second time to field measure. Then a third time, we moved the refrigerator location and we were able to get Walter the measurements and he adjusted accordingly. As annoying as this was I'm sure, he happily worked with us! We also ordered an island which had not come in yet, so Walter took the measurements from us, cut a slab of granite for the island, and stored it in our basement. He is coming back to put this top on when our island is installed.
I am a construction project manager and I often pick out imperfections as a part of my job, and I must say that this granite was PERFECTLY cut and installed. The corners are perfect, the seams at the sink are not noticeable at all, and the silicone caulking is perfectly straight. The smoothed edges look fantastic and he did this on site- which I know is no small feat. He also left a small bottle of granite sealer for us to use.
Overall, this was a very smooth process and I am extremely happy with my counters and with Walter's work. It was worth the price!
We searched all over and priced granite at several places. In my experience, you better know your own sq ft. needed or you will be ripped off. I priced at several and Walter Stech and Granite Direct were honest and didn't try to pad the estimate with extra sq ft at $$ per sq. ft. I warn you about Stone City on Huntley.....waaayyy over on sq footage which is why their "free sink" isn't free.
The precision equipment used to come to the home and measure is impressive. The installation went without hitch. Walter even secured the exact piece of granite we were looking for that wasn't available locally. They installed a 60/40 quality sink, good gauge thickness, and sent a plumber to finish installation.
Walter was very good about contact and keeping me informed during the process. I will use them again for another project, hopefully soon, and have referred all friends I know are looking for fabrication.
Note: If you pay by credit card, expect to pay a 4% convenience fee.
Licensing
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