About us
Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.
Business highlights
Services we offer
Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.
Amenities
Eco Friendly Accreditations
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 3
Assorted photos uploaded by Geek Squad - Best Buy
Number of Stars | Image of Distribution | Number of Ratings |
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62% | ||
14% | ||
10% | ||
10% | ||
5% |
Filter reviews by service
I also signed up my laptop. They added the security to that and answered several questions about how to do it. I took the laptop back to the store for questions which were answered. I appreciate the tips they gave me.
I am very happy with the service and support.
The installer was prompt and then took the time to assess the installation, speak with us in depth to be sure he understood exactly what are expectations were, and then reviewed our options. He was sure to provide all potential pitfalls and information before installation so we could make an informed decision for them to complete the work.
He did a complete and thorough installation, left our house clean and took away all trash. The one bad part is Geek Squad are not electricians so they can't install the power cords through the wall, but they do talk with you about how you can do it after they leave, and we were able to do this with little trouble.
We also had purchased a tablet to use as a keyboard source and our TV came with an additional smart remote that had sound and motion control, but we didn't spend any time setting that up.
The only improvements would be to have their service techs be electricians so they can do the complete job and be sure each rep knows the comple set up so we would have been schooled on the smart remote and connecting the tablet as a keyboard.
Overall, great experience and we are enjoying the set up.
We hesitated to use Geek Squad to install our system and were going to use a professional service since we wanted an install above our fireplace. Best Buy convinced us we should use the Geek Squad so we gave it a shot.
Our appointment was within 5 days of our purchase, on a Saturday which we needed, and our installer Dan called before he arrived to double check we had everything we needed, and arrived on time. He talked with us for several minutes to be sure we understood what he was going to do and to make sure it was appropriate for us. He checked several times to be sure we were all on the same page.
Dan did a superior job with our installation and took time to set up our TV, Blue Ray, and Cable unit. He also helped with the set up of our tablet as a remote. Dan was professional and a really cool guy. The only downside was the installers at Geek Squad are not electricians so they can't install power cords in the walls, but Dan made it easy for us to understand how we should move forwad with the power cords to be sure they are to code.
Highly recommended and we were pleasantly surprised......
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.