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About us
Fortner has been furnishing homes to inspire and delight for over 80 years. We are your complete source for upholstery services. Our family owned and operated company takes pride in our commitment to our customers with quality craftsmanship and exceptional personal service. When you reupholster a good quality piece of furniture, you can be confident that you are receiving the best quality for your money. Our skilled craftsmen can even custom build a piece to suit your exact needs and taste. We invite you to call or stop by our showroom for a free consultation.
Business highlights
96 years of experience
Services we offer
COMMERCIAL CUSTOM BUILDS & RE-UPHOLSTERING. RESIDENTAL CUSTOM SLIPCOVERS, CORNICE BOARDS, CUSTOM HEADBOARDS, CUSTOM MADE SOFAS & UPHOLSTERED FURNITURE. MASKS BOOTH DIVIDERS, OTTOMANS
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.773 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 3% | ||
| 0% | ||
| 4% |
Showing 1-25 of 73 reviews
Preston G.
Mar 2018
The cushion on a favorite chair became damaged (new puppy). I thought we would need to have it reupholstered since the fabric was no longer available. I went to Fortner's. Monica helped me search for the fabric, but nothing would match. However, she suggested a way it could be fixed without redoing the entire chair. They were able to take some fabric from the chair (an unseen part) and repair the cushion. Although I didn't have to have the chair completely reupholstered, they still treated it with importance. It looks great. One would never know it had been badly damaged.
PETER R.
Aug 2017
They are beautiful!
Ellen P.
May 2017
Great. On time, punctual, good job
Cindy W.
Feb 2017
This Quality work was done at the Johnstown road location . Excellent attentive service through estimates, fabric selection , and final upholstery job. Absolutely georgeous work with great attention to details. The job done for us far exceeds any expectations!!!! I would recommend this company to any one who expects excellent upholstery work and a prompt courteous pick up crew .
CINDY B.
Dec 2016
I felt the price was a little bit on the high side. I checked a lot of online reviews. I wanted to make sure they could do the job because the fabric was a very heavy fabric and there would not be any problems replacing the zipper. Just time and time again, they were the ones who came up that's a good choice.
Rodney P.
Jun 2016
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John C.
Apr 2016
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Bryon R.
Mar 2016
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David H.
Mar 2016
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Jodi F.
Feb 2016
The woman helping me was very nice and very helpful. She let me try several options to see what firmness I wanted. No payment was needed until I picked up the cushions. I am very pleased with them.
Rosemary H.
Aug 2015
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Vivian J.
Jul 2015
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Lisa F.
Jul 2015
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David B.
May 2015
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Chris B.
Apr 2015
It went extraordinarily well. We dropped off the cushions on a Friday and they were completed by Monday. They did an excellent job. We will be using them again.
Doug B.
Feb 2015
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Response from FORTNER UPHOLSTERING INC
"[removed member name] I am so sorry you had to wait so long on your cushions. After checking I found out we had to special order the foam as we did not have what we needed for you in stock. What I am more disappointed in is that we did not communicate better. We should have called you to notify you of the delay before even your first call. After talking to our sales staff I have taken steps to assure we do a better job of letting the customer know when there will be a delay. Please except my apology and thank you for your patience. Sincerely Craig Craig Belair Vice President Fortner Upholstering"
Virginia J.
Jan 2015
They do extraordinary work. They came and got it while we were on vacation, and did the work while we were gone. They're very meticulous.
Ronald R.
Dec 2014
Well
Linda G.
Dec 2014
Fortner's did a fine job and delivered the finished furniture on schedule.
Cathy C.
Sep 2014
All nicely done in a very short timeframe. Craig was excellent to work with and very responsive. I'm so happy with the back cushions in particular; the old down stuffing was way too soft from the start and the sofa always looked messy because they were so shapeless.. New filling is wrapped foam, and the cushions are now supportive, comfortable, and neat looking. It's like a new sofa!
Nancy E.
Jun 2014
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Megan M.
Jun 2014
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Annegreth N.
May 2014
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Barb W.
Mar 2014
They had to take it back twice. The upholstering job was terrible along with the wood trim replacement. The nails twice were protruding out from replacing the wood trim. The upholstery on one of the cushions measured 1 1/2 inches shorter then the other cushion and the back of the couch upholstery needed to be redone due to the improper way they did it. Unfortunately, I will never reuse them again. They did not offer a discount off their shotty work. They did pay for my extra fabric I ordered to redo the job. They needed about 15 yards and they had me order 17, so I had extra to do redo the cushion. Not happy with the work at all. It appears that there was no quality check on the work that is done there. They were nice about taking it back both times, but never appeared to check their work. It is amazing a company that has been around this long has this kind of work. I was very unsatisfied.
Todd M.
Feb 2014
When the completion date arrived and we did not hear from them we called and were told that the material was on back order. When I expressed my frustration we were not notified and given the opportunity to pick another fabric that would have meet our needs an apology was offered. The final finished project was completed and we were satisfied in the end but would expect for the money we would have been given better communication and delivery time.
Response from FORTNER UPHOLSTERING INC
"[member name removed], We hope you will accept our sincere apologies for the inconvenience you experienced with your order. Your comments regarding the service you received are very important to us. First, let us express our deepest apologies; we strive to provide the best service when you visit Fortner's. Second, because of your comments we are initiating a new program to notify our customers immediately when fabric backorders occur - to prevent just such an incident from happening again. We have enjoyed working with you, and we look forward to serving you more efficiently in the future. Thank you for reporting this incident."
Licensing
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FAQ
FORTNER UPHOLSTERING INC is currently rated 4.7 overall out of 5.
FORTNER UPHOLSTERING INC accepts the following forms of payment: CreditCard
Yes, FORTNER UPHOLSTERING INC offers free project estimates.
No, FORTNER UPHOLSTERING INC does not offer eco-friendly accreditations.
No, FORTNER UPHOLSTERING INC does not offer a senior discount.
No, FORTNER UPHOLSTERING INC does not offer emergency services.
No, FORTNER UPHOLSTERING INC does not offer warranties.