EXERTECH

"TRUE" SAID THAT THIS WAS ONE OF THEIR CERTIFIED REPAIR COMPANIES. IT TOOK SEVERAL CALLS TO SET UP AN APPOINTMENT. WE WERE INFORMED THAT ALL REPAIRS WOULD COST $85 PER HOUR, ADDITIONAL PARTS WOULD REQUIRE ADDITIONAL TRIP CHARGES WHEN THEY COME TO INSTALL THEM. THE REPAIR PERSON FAILED TO ARRIVE, SO I CALLED THE COMPANY AND COMPLAINED. THEY SENT SOMEONE ELSE WHO RE-ADJUSTED THE ROLLERS WITHOUT FURTHER INSPECTION OF OTHER POSSIBLE CAUSES TO OUR PROBLEM. WHEN I PAID HIM, HE SAID TO MAKE THE CHECK OUT TO HIM, NOT TO THE COMPANY AND THEN SAID THE COMPANY WOULD MAIL ME A RECEIPT. I AM STILL WAITING FOR THE RECEIPT. WE TRIED THE TREADMILL THE NEXT DAY, AND AGAIN, AFTER ABOUT 15 MINUTES, IT STOPPED ABRUPTLY. I CALLED TRUE BACK AND COMPLAINED THAT THIS COMPANY IS NOT TRUSTWORTHY. WARNING - AVOID USING THIS COMPANY!