ELLIS KITCHEN & BATH STUDIO

This was the worst experience that we have ever had with a remodeling company. Kevin our designer did not keep notes of our conversations, and I had to repeatedly remind him of what we talked about, and what needed to be done. The job was to have taken 6 weeks, but ended up taking 4 months to the day! There were repeated mistakes with items that were ordered. Cabinets were incorrect, and wrong finishes on the mirrors. The tile installers cut the slate tile in the bedroom, dust blanketed the entire house, including rooms with doors closed, and inside drawers. The shower door was installed incorrectly, and we had to convince Ellis that it was wrong. The electrician and plumber repeatedly did not show up when scheduled. We love the finished bathroom, but the experience with Ellis was miserable.

THE CARPENTRY AND INSTALLATION WORK WAS VERY HIGH QUALITY, THEY CLEANED UP EVERYTHING AND IT WAS DONE TIMELY. WE CHANGED THE SCOPE OF THE PROJECT FROM THE ESTIMATE AND ELIMINATED A NUMBER OF ITEMS ON THE LIST OF ITEMS IN THE ESTIMATE. I WORKED WITH A LADY IN THE OFFICE WHO WOULD NOT PROVIDE A REDUCTION IN THE ESTIMATED PRICE DURING THE PROJECT. NOW THAT THE PROJECT HAS BEEN COMPLETED SHE WROTE ME A LETTER INFORMING ME THAT BY SOME MIRACLE THE ESTIMATE WAS RIGHT ON EVEN THOUGH WE CHANGED THE SCOPE. WE ELIMINATED DRYWALL WORK AND ADDED TAKING 10 ROWS OF TILE OFF THE BACK SPLASH. I WAS VERY DISAPPOINTED IN THEIR UNWILLINGNESS TO WORK WITH THEIR CUSTOMER. I WILL NOT USE THEM FOR THE REST OF MY KITCHEN REMODEL.

WE WERE VERY PLEASED WITH OUR EXPERIENCE WITH ELLIS. KEVIN, OUR DESIGNER DID AN EXCELLENT JOB OF DESIGNING AND HELPING US DECIDE WHAT CABINETS, TILE, ETC. WE WANTED. THE QUALITY OF THE WORK WAS FIRST CLASS. STEVE WHO DID A LOT OF THE WORK AND OVERSAW THE PROJECT DID AN OUTSTANDING JOB. WE WOULD HIGHLY RECOMMEND ELLIS.

THEY WERE VERY GOOD AT HELPING IN THE DECISION MAKING PROCESS. THEY HAVE A VERY GOOD SHOWROOM. THE WORKERS WERE EXCELLENT AND VERY PROFESSIONAL. I AM VERY HAPPY WITH THE RESULTS.

THE STAFF IN THE OFFICE, CATHY AND SHANNON, WERE EXCELLENT IN RESPONDING TO OUR NEEDS AND QUESTIONS - AND FINDING SOLUTIONS TO WORK AROUND THE UNIQUE ODDITIES OF OUR OLD HOME. STEVE, THE MAN WHO DID THE WORK IS AN EXCELLENT CRAFTSMAN! WE WERE THRILLED WITH THE LEVEL OF SERVICE AND THE QUALITY OF THE FINISHED PRODUCT THAT ELLLIS PROVIDED!

EXCELLENT COMPANY - EXCELLENT DESIGNERS