Economic Appliance Service

We paid upfront for repair.part was repaired on refrigerator. 24 hours later refrigerator still not cooling. Called Told would be out which took several days..when they did show was told to unplug refrigerator thaw ice and it would restart itself..two weeks later having same problem..called today Told nothing they could do..refrigerator doesn't have enough insulation..refrigerator was 3000 dollars less than 3 years old. 400 dollars later through eco new parts installed..still not working ...

This company came to fix my washing machine on June 1st, claimed it was fixed and that same night a new error code came up. I called and left a message as they were closed for the night. They called me back the next day and said they would order the part and call to schedule when they received it. By June 19th I still had not heard back from them so I call. They have had the part and just not called to schedule. At that point they scheduled the repair for June 22nd. The repairman arrives and a short time later claims he cannot fix the problem cause he can’t turn off water to the washing machine. Even though there was no issue with the water turn off prior to his arrival it is now broken. I called and spoke to their office and asked why he couldn’t turn off the water at the main, and they said he claimed we couldn’t tell him where it was, even though he never asked and we definitely know where it is. When I bring up the fact that the turn off at the washer was not broken until he came out to fix the washing machine the manager began to get very defensive and refused to do any further work for me ever, which would be fine if it weren’t for the fact that they didn’t even fix the problem they were there to fix or the additional problems they caused. Oh did I mention they left my basement floor covered with water. Do not use this company.

Never got a call back even to say "sorry we don't work on that brand".

Excellent! I first had Sears out here (my appliance is a Kenmore) and they said there was a big problem, and tried to get me to buy a very expensive appliance plan. I had a feeling that was ridiculous; found Economic Appliance through Angie's List, and they determined that it was a minor issue, and fixed it at a very reasonable price. Highly recommended. Fair, honest, and efficient.

OUTSTANDING! There had been a small fire inside the dryer at the control panel. I was afraid we would need to replace the entire unit. Casey arrived as promised with the correct replacement part. I have complete confidence in the repair. It's been a couple of weeks, and everything is working properly.

Replaced dryer knob with one for a function we don’t use, making it unnecessary to pay for a new part. He just charged us the minimum for a service call

He checked it all out. The tub in our nine year old front loading washing machine is warped, Sadly, it is more cost effective and makes more sense to buy a new machine. I appreciated his thoroughness and his honesty.

Excellent! They were able to locate parts and schedule the repair right away, on a day I was off work. I appreciated that very much. Mike was very friendly and pleasant to work with. The repair was done in a timely manner and everything is functioning as it should. Thank you!

Took a week to get in parts because they delayed ordering pàrts by a couple of days. Repair was done timely once the parts were in. Labor charges seemed excessive for the time it took.

No one ever responded

All fixed - same day - great price - he walked in having the parts and didn't have to wait to order parts. Small mom & pop local company. Definitely would use again and recommend.

Dryer works great now. It took 2 visits for the definitive fix, but I really appreciate that the technician left a temporary fix in place on the 1st visit so we could still keep using the dryer while the part we needed arrived. He was professional, punctual, and effective.

From the very first phone call, they were professional, honest and considerate. The first visit was essentially an assessment as they had to order the part. When they came for the repair visit, they brought a wrong part their supplier had sent them. The third visit went very smoothly and they were able to finish the job. Each time, the repairmen were prompt, polite, friendly, honest. I would definitely hire them again.

Friendly & professional team. I only had the freon taken out of a fridge, but they were done quickly and straightened everything out. And cost was very reasonable. Thanks!

Fine. He quickly fixed it.

Called once. Person hung up. Called back. Said too busy to do the work.

Fine, he was very professional.

The repairman showed up on time, was courteous, knowledgeable and quickly fixed the problem. The only reason there's a "C" in some grades is the $69 fee to come to my house and replace a simple $15 part does not set this company apart from the competition.

It went great! Jake really understood how the refrigerator worked, not just how to look up replacement parts by number. He retrofitted a modern starter and overheat unit onto the antique compressor and all is still working great now, a full month after the repair was performed. I really appreciated his experience and knowledge and would go to him and his company first the next time I need my refrigerator repaired

it went well

They weren't able to complete the repair because the oven is a Kenmore and Sears wouldn't help with a wiring schematic. The professionalism of everyone at Economic Appliance ensures that I will call them again if I need a different repair done.

I called on Saturday and scheduled an appointment. The appointment was for Tuesday from 8-noon. I got a call Tuesday morning saying they made a mistake and that they would be there from noon to 5p.m. No big deal. The technician showed up after 5:30pm. He tried to call LG and since it was after hours they were not there. He said he would call Wednesday morning. I heard nothing all day Wednesday. I called on Thursday and they said the technician would be there Friday from noon to 5pm. The technician never showed on Friday. Now it's been a week since I called them and no working refrigerator. The company called the technician on Monday and he admitted that he neither called nor showed up on Friday to work on our refrigerator. I proceeded to fire them Monday morning and called another refrigerator repair company. I would not even call them again. Overall it was horrible customer service.

I got ripped off for $75! They came out and agreed with me the clock didn't work. Charged me a service fee of $75. Did not attempt to open or repair the stove clock. Told me they would check for a part for it. The next day I was told the part was unavailable but they could have it rebuilt for $290. I refused such a ridiculous amount for a clock repair. I could practically buy a new stove for this amount. I asked them to discount or waive the cost by refunding my credit card charge. The company refused to do anything to make this right. So, I filed a complaint with the Better Business Bureau of Ohio because they should not be allowed to continue to "rob" people by charging for a service call where they did absolutely nothing in preparations before they came and nothing while at my home, except collect a payment for services "not rendered." I'm shocked and very disappointed! They do not care about their customers satisfaction at all. It's all about "getting" that service fee from customers instead of serving the customers. To any future customers: If you choose to use this company, make sure you ask plenty of questions about what they can/will do for your appliance concerning the age and availability of parts BEFORE they come to your home. Otherwise, you will be paying them to do nothing also.

Recognized the problem and fixed quickly. Also answered other questions.

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