
Dave Fox Design Build Remodeling
About us
Established in 1982, Dave Fox Design-Build Remodelers has grown to be the largest provider of residential remodeling in Central Ohio. From interior remodeling to structural additions, we deliver high levels of quality and value through innovative design, exceptional craftsmanship, excellent materials, professional customer service and ethical business practices. We are a fully employee-owned & operated business. Our award winning tradition continues with recognition as a NARI "Contractor of the Year" every year since 1986, a Consumer's Choice winner, CEO - Best of Business 2008, 2009, 2011, 2013, 2014, 2015 and BBB Integrity Award winner.
Business highlights
Services we offer
Construction & remodeling - design & build, basements, bathrooms, custom craftsmanship, homes, kitchens, living rooms, master suites, outdoor living, room additions, whole house remodels, wine cellars
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
75% | ||
9% | ||
6% | ||
4% | ||
7% |
"[Member Name Removed], thank you so much! We have all truly enjoyed working with you over the past few years and look forward to continuing to work together in the future. Always a pleasure! - You Dave Fox team"
"[Member Name Removed], Thank you so much for the kind words. We had a great time working with you and your family and can't wait to come photograph this beautiful project!! - Your Dave Fox team"
"Thank you, [Member Name Removed], for the kind words. We had a wonderful time working in your home, and your four season room turned out beautiful!! - Your Dave Fox team"
"We are so glad we exceeded your expectations! It was a pleasure working with you and your family and look forward to the opportunity to work with you again someday."
"Thank you, [Member Name Removed]. We really enjoyed working with you!"
1. Our project manager Scott  stopped working on at our site.  He would come in and poke around for an hour or two and then say he had another job to go to.  I know exactly when he was here because I work from home.  Scott provided us with a two week written schedule update every week, but did not stick to the schedule at all.
2. Â When Scott FINALLY decided to do work at our site again, after a month, he discovered that the molding had not been ordered, causing another delay. Â Also, one of the pantry cabinets was ordered with the FINISHED part on the wrong side. Â I asked Scott over and over when that would be addressed, during his missing month, but it was not until much later.
3. When the granite counters were installed, they installed the wrong sink! Â Then then did not want to change the sink saying the correct sink was 2 inches smaller and would not fit the opening. Â When I had them email me the sink specks, it was different by 1/32 of an inch. Â The replaced the sink.
4. Â Finally, after the counters were installed, they asked me for another payment. Â I refused since Scott had yet to do any work for a month (other than a subcontractor installing counter). Â At this time, I considering firing them!
5. Â Their manager Greg, took over the project, and within about 2 weeks were were able to move into the kitchen, with the exception of the refrigerator. Â The cabinet above it was too short, thus making the opening too small! Â We had to wait another month for the new cabinet.
6. Â The crown molding had to be redone 3 times by the refrigerator - once due to poor workmanship, an another time because of the change in cabinet. Â The final install looks like it was done by a drunk
7. Â In the final walk-through, more than a month past our scheduled completion date, a minor issue - a hole in the ceiling was identified - they said they would fix it. Â It is a month later and still no contact
This job was large, but simple. Â We had no issues with support walls, electrical, plumbing or HVAC. Â None of the horrors you hear about on remodeling shows. Â This job was extended due to very poor project management.
I know why this re modeler is overpriced...they have to do everything 3 times.
Overall, the end product is great, but this company has gotten to big for them to manage. Â They did a bathroom for us 10 years ago and it was an excellent experience vs this disaster
Follow up from my November 2015 Review on Kitchen Remodel. Just got a letter from the City about my Kitchen Remodel in 2015. Dave Fox Remodeling never had the final electrical inspection done. DO NOT USE THIS CONTRACTOR - THEY DIDN'T BOTHER WITH FINAL CITY ELECTRICAL INSPECTIONS!!!
"Much of what this customer says is accurate. This project had some challenges that were difficult to remedy quickly, but the company did work through each issue at our expense to produce a result that satisfied the client. We never like when customers loose faith in our team, and that occurred as minor problems piled up. We maintained communication with the customer with our plans for corrective action and held ourselves accountable to finishing strong. The Project Manager and project team has received the necessary training to prevent these problems from repeating themselves. We are sincerely sorry that our client was disappointed with their experience, but are pleased that their satisfaction with the end product met their expectations."
"I have made numerous attempts to inform Angie's List that this is not a member we did business with. This member is not in our client database, nor do we do window work of this nature, and the members address is out of our service area. While the report is not bad, it would be nice if Angie's List would do more than ask me to contact this member to let them know I don't have their contact information. Great going Angie. Thanks for wasting my time."
Although I don't know for certain, I would attribute some of these issues to the designers being overscheduled. There was reference made to something that was done "last minute" and it appeared that the remodeler and the interior designer had very little collaboration time, based on the conversations they were having while we were together.
After ending our relationship, I've been able to meet with two architects and one designer and compare their questions and process to this one. The level of creativity, explanation of the process, questioning about what's important, how we live, etc., has been heads-and-shoulders above what we experienced in our three months with Dave Fox.
The Dave Fox team was professional when we ended this engagement and the staff that we worked with were truly nice people. They partially refunded our design fee, and I believe that the portion they kept more than covered the cost of their time spent with us.
"In Hein site the design process may have been compromised from the beginning. The homeowner had an aggressive timeline for getting their project started and we were clear from the first meeting that it would be difficult to meet their expectation. Nearly 30 days from the initial meeting the client decided to proceed with planning; while keeping the same timeline. They were reminded that their preferred timeline was not realistic. We proceeded as requested and were able to meet with the client on a few occasions when they were in town and kept true to our timeline of having each step ready for their review. The design was fluid and did not capture the client’s excitement the first couple of presentations, but the team continued to work on revisions to refine the plan following excellent input from the client. The design process can be frustrating at times with such an involved project due to the number of moving parts, and the client was feeling the pressure of the clock to meet a Bexley architectural review meeting date without having a plan that was definitive. We are very sorry that the client decided to discontinue the design process and that they lost confidence in being able to arrive at the ideal solution. We appreciated the professionalism of the client and their feedback for understanding where we were missing the mark. We wish them the best in accomplishing their remodeling goal."
"We really enjoyed working with this customer and appreciate the referrals that have lead to additional work for our company."
At the initial meeting our expectations were set that our project would be in the 30-50k range. Our desire to correct a poorly laid out master bath to flip the location of shower and toilet and remove an unused jet tub was all in scope at that meeting. We also directed the designer consider our staying in the home another 3-5 years, so we expected to be near the 30k number not the 50k investment. Well it went down hill pretty fast. The first meeting to share estimates and discuss materials resulted in a floor plan that made sense, however the costs totaled $63,000!!! After a tense conversation, the Dave Fox team went back to the drawing board. The next meeting resulted in a very poor design - all fixtures in their original place, no tub and a low quality shower floor insert. The new price was $47,000!! Wow -basically the same floor plan we hoped to correct and costing near the high end of our initial estimate. I contacted my designer friend and asked for a partial refund as his work did not even approach his initial estimate when he collected our $800 retainer fee. No dice, his work was done as he hit his mark of 30-50. Very frustrating that a firm of this size cannot stand behind the expectations set when meeting new clients and taking their money to deliver even a reasonable design anywhere close to the up front quotes.
I would steer clear of any money changing hands with Dave Fox until a preliminary design is shared.
"The Vice President contacted this customer to inform him that his Design Agreement would be returned in-full since he was not completely satisfied with his experience."
We had Dave Fox provide an estimate based on their reputation and work they had done with friends. We knew the project would be at a premium, as they are certainly not inexpensive. We did not expect this.
"Client communicated that they wanted to spend $30k, and was informed that that budget was not realistic for the entire scope of what they wanted to have remodeled, but it would cover some of what they were looking to complete. Bath and closet, family room updates, and egress were all part of the client's desired scope. Design Consultant was asked to proceed with designing the project to determine where costs would end up. The initial presentation revealed a total project investment in the $50k range. After seeing the full scope, the client increased the scope by requesting additional finishes such as cabinetry in the family room and a stone surround to the fireplace. Several days after the meeting the client e-mailed that the investment range was higher than they were comfortable with and requested that the scope be reduced. The Design Consultant made several attempts to reach the client to coordinate a follow-up meeting, but was unsuccessful in getting a date set with the client. The client was given plans, renderings, and specifications at the first meeting so we are not sure what else they are looking for. We are sorry that the client was unsatisfied with their experience, but we do feel that we handled the relationship the best we could under the circumstances. As a result of the client's Angie's List posting, the Design Consultant is contacting the client to come up with a peaceful resolution to their concern."
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