Custom Air Conditioning & Heating

excellent. have used them for several years and am happy with the services they provide

They did a pretty good job of working with our old house and yard needs. They were courteous and professional. They wore face masks while working inside, since this was during the pandemic.

Excellent. Corey and Ryan were punctual, professional and very pleasant. They divided the work so it could be completed as quickly as possible. Our sales person, Scott, worked with us to provide a virtual quote and was wonderful to provide excellent options with vital information. We are customers for life.

They have been excellent in terms of the installation and in terms of their annual maintenance. I would highly recommend them and would use them again. .

I have worked with Custom Air for the past 5 years. I have 10 units that they have maintained. Even though the are much more expensive than comparable companies I have continued using them. My furnace stopped working Sunday evening. I called first thing Monday morning and was scheduled for appointment for Wednesday between 8 - 10am. I took off from work in order to be here during this timeframe. At 9:30 am Wednesday Kim from custom air called and told me they would not make it at this time. She wanted to reschedule me for an afternoon appointment but I would need to give her a 5 hour window. Unfortunately, I have children that need to be picked up from school and can not rearrange child care on a whim. I have gone 72 hours without heat, took off work and I am unable to get Custom Air to schedule a reasonable appointment time. Kim told me I can schedule a" first appointment of the day" (which I was scheduled for today) but it will be two weeks before they can make it out. I have contacted Bryant Heating and cooling and was scheduled same day with a 1 hour window.

The guys who came out were so helpful and nice. They were thorough and explained what was going on with my system and gave me the options before moving forward with the solutions. I will have them check my system twice a year to keep everything working!

Very good! They're professional, friendly and they are very quick.

They came out twice. The first time, May 15, was to give the AC a spring check-up. The second, May 23, was to replace a leaking coil. The technician was on time, polite, professional, and helpful. He seemed to know what he was about. He confirmed the AC coil was leaking and said he could refill the system and see how long the Freon lasted, but he recommended replacing the coil. Another company had already found the leak, but I brought in Custom Air because of some concerns I had about the first company. He took the info back to his manager who called me with a cost for the job (half the price of the first company). He determined the coil was under warranty which saved me $500. He also willingly sent me a full quote in e-mail. The technician came out and provided professional service again. They told me in advance how long he wold be on site and they were finished early. I'd use this company again. They also have a high Yelp rating.

I liked their service. It was excellent! Their pricing was reasonable.

We have been using them since 2003 for maintenance on the unit they installed for us before. They are still very responsive and they do good work.