Custom Air Conditioning & Heating
About us
A Tradition of Comfort in Heating and Cooling Custom Air Conditioning and Heating has been providing both commercial and residential heating and cooling solutions for Columbus and Central Ohio for over 40 years. Our team of professionals are experts at helping you make the right choice when it’s time to purchase a new furnace or air conditioner. Every Custom Air client rather large or small, benefits from responsive service backed up by nationally recognized heating and cooling products. Custom Air services all makes and models of furnaces, as well as air conditioning equipment, with each of our service technicians capable of most needed repairs on the spot. 117 employees. No subs. Cost determined by the job.
Business highlights
Emergency services offered
49 years of experience
Services we offer
Central Air Conditioners, Dehumidifiers, Ductless Split Systems, Geothermal Systems, Heat Pumps, Humidifiers, IAQ Indoor Air Quality Products, Natural Gas & Propane Furnaces, Roof Top Systems, Tube Heaters, Unit Heaters, Zoning Systems & Oil Furnace
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9230 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 0% |
Showing 1-25 of 230 reviews
Kathy K.
Sep 2021
excellent. have used them for several years and am happy with the services they provide
Response from Custom Air Conditioning & Heating
"Hello, Thank you for the five-star review! We appreciate your continued business, and look forward to working with you again. Thank you, McKenzie C. Inside Sales Support"
Beth R.
Nov 2020
They did a pretty good job of working with our old house and yard needs. They were courteous and professional. They wore face masks while working inside, since this was during the pandemic.
Response from Custom Air Conditioning & Heating
"Hello, Thank you for your A rating! We appreciate the trust that you placed in our company with your recent home project. We look forward to the opportunity to work with you again. Thank you, McKenzie C. Inside Sales Support"
Richard N.
Sep 2020
Install went well.
Response from Custom Air Conditioning & Heating
"Hello, Thank you for your A rating, we are happy to hear that your install went well! Thank you, McKenzie C. Inside Sales Support"
Susan D.
Apr 2020
Excellent. Corey and Ryan were punctual, professional and very pleasant. They divided the work so it could be completed as quickly as possible. Our sales person, Scott, worked with us to provide a virtual quote and was wonderful to provide excellent options with vital information. We are customers for life.
Response from Custom Air Conditioning & Heating
"Hello, Thank you for your A rating! We appreciate your business, and look forward to working with you again in the future. Thank you, McKenzie C. Inside Sales Support"
Jane W.
Jan 2020
They have been excellent in terms of the installation and in terms of their annual maintenance. I would highly recommend them and would use them again. .
Response from Custom Air Conditioning & Heating
"Hello, Thank you for your A rating. We appreciate your long-standing business, and look forward to continuing to work with you. Thank you, McKenzie C. Inside Sales Support"
Liz H.
Oct 2019
The guys who came out were so helpful and nice. They were thorough and explained what was going on with my system and gave me the options before moving forward with the solutions. I will have them check my system twice a year to keep everything working!
Response from Custom Air Conditioning & Heating
"Hello, We are happy to hear that you were satisfied with your service! Thank you for your A rating, and we look forward to working with you again in the future. Thank you, McKenzie C. Inside Sales Support"
Kenneth C.
Jul 2019
Very good! They're professional, friendly and they are very quick.
Response from Custom Air Conditioning & Heating
"Hello, Thank you for your A rating! We appreciate your business. Thank you, McKenzie C. Inside Sales Support"
ROBERT L.
May 2019
They came out twice. The first time, May 15, was to give the AC a spring check-up. The second, May 23, was to replace a leaking coil. The technician was on time, polite, professional, and helpful. He seemed to know what he was about. He confirmed the AC coil was leaking and said he could refill the system and see how long the Freon lasted, but he recommended replacing the coil. Another company had already found the leak, but I brought in Custom Air because of some concerns I had about the first company. He took the info back to his manager who called me with a cost for the job (half the price of the first company). He determined the coil was under warranty which saved me $500. He also willingly sent me a full quote in e-mail. The technician came out and provided professional service again. They told me in advance how long he wold be on site and they were finished early. I'd use this company again. They also have a high Yelp rating.
Response from Custom Air Conditioning & Heating
"Hello, Thank you for taking the time to write such a nice, and detailed review! We are happy to have you as our a customer! Thank you, McKenzie C. Inside Sales Support"
Steve P.
Aug 2018
I liked their service. It was excellent! Their pricing was reasonable.
Response from Custom Air Conditioning & Heating
"Thank you for taking the time to review us! We are happy to hear that you are satisfied with our services and our team! McKenzie C. - Inside Sales"
Kathryn K.
Aug 2018
We have been using them since 2003 for maintenance on the unit they installed for us before. They are still very responsive and they do good work.
Response from Custom Air Conditioning & Heating
"Thank you for taking the time to write such a nice review for us! We are pleased to hear that you have been a long time customer, and that you are satisfied with our work. We hope to hear from you again in the future! - McKenzie C. Inside Sales"
Kathryn K.
Aug 2018
They are very responsive and they do a good work.
Jennifer B.
Jun 2018
Found a freon leak, was fixed the same day.
Rich S.
May 2018
I've used them for 15 yrs. They were very professional, very efficient and did a great job.
Katherine D.
Apr 2018
I first used this company to replace our furnace. Superb work! This month I used them to replace the air conditioner. Again they did a great job and gave us the lowest bid. I will continue to use them for maintenance as needed.
Lynn B.
Nov 2017
The seasonal furnace inspection went as we expected. We knew there was a problem with the blower on the unit so we were not surprised that they told us it would need to be replaced. They came on a Friday. They said they would have to order the blower, but probably would be putting it in the next Monday or Tuesday. They did not come or contact me so on the next Thursday of the following week, I called to see what the status was. I was told the part was ordered and it was coming from Tennessee. I called again the week following that on Wednesday. The person on the phone said they would have to check on what was going on and they would call me back. They did not call back. However they did come the next day to put in the blower. The blower works great and it is quieter than our previous one!
Response from Custom Air Conditioning & Heating
"Thank you for choosing Custom Air for your Heating & Cooling needs! Glad to hear that your blower is in and quieter than your previous one! Bonnie Inside Sales"
Martin R.
Sep 2017
I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it... and MAN am I glad I did! I'm pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research, and throughout the entire process Custom Air stayed head and shoulders above the pack. Dave Wuelfing came out, gave me the best price up front (and ended up being the best quote too), put up with all of my questions, never pressured me, was very responsive, and even put up with me changing my mind at the last minute on which model I wanted. Robert Kendrick and Jake Riley were prompt, professional, and did a great, TIDY install (that's key - some places are sloppy!). Custom Air handled all of the city inspection paperwork, and even helped me with my Energy Savings rebate paperwork. It actually ended up being an enjoyable experience for something I don't generally enjoy (having to replace stuff around the house). I can't recommend these guys enough!
Response from Custom Air Conditioning & Heating
"Thank you for the A rating! We are glad you are happy with Custom Air and our Team! Bonnie Inside Sales"
Christopher F.
Aug 2017
House is happy, we're happy and we can't wait for winter. The A/C is quiet and the house is uniform in every room. They analysed our needs and "custom"ized the project to our satisfaction.
Response from Custom Air Conditioning & Heating
"Thank you for the A review! Bonnie Inside Sales"
Ben B.
Aug 2017
They are outstanding. I have a maintenance agreement with them. They are wonderful.
Response from Custom Air Conditioning & Heating
"Thank you for the A rating and the great feedback! Bonnie Inside Sales"
BILL B.
Aug 2017
I like them a lot. They do a great job. They come out twice a year. Once in the Spring for Air conditioning and Fall for heat. It normally take about 30 minutes for them to do the tune up.
Response from Custom Air Conditioning & Heating
"Thank you for the A rating! Custom Air is always glad to hear that our customers are happy with our service! Bonnie Inside sales"
FERN D.
Aug 2017
I take an annual contract. I have two furnaces that they service, so they come out twice a year. I haven't used anybody else in so many years, I can't tell you about pricing. They usually call me before they come out.
Response from Custom Air Conditioning & Heating
"Thank you for the good review! Hope you have many years of comfort! Bonnie Green Custom Air Inside Sales Support"
ROBERT H.
Aug 2017
.........................................................................................................................
Response from Custom Air Conditioning & Heating
"Thank you for the great review! Your input is greatly appreciated. Bonnie -Inside sales"
Patricia Z.
Jul 2017
It couldn't have been better! From my first phone call with Chuck, to prompt attention and great customer service from Bonnie, I knew I wanted to work with this company again. When Dave, my sales rep, came out I couldn't have been in more capable or trustworthy hands. Andrew and Jake showed up right after to install the AC. They did a fantastic job and cleaned everything up. This was not my first rodeo and I want to be sure I let people know how fantastic these people and this company is.
Response from Custom Air Conditioning & Heating
"[Member Name Removed], Thank you for the great review! Custom Air is always happy to know our customers are happy! Bonnie Green Inside Sales"
JACKIE H.
Jul 2017
N/A
I am in no mood to relive and discuss that afternoon
JAMES K.
Jul 2017
They were there when they said they would be there. They did what they said they'd do. They were fast about the installation and the followups.
Response from Custom Air Conditioning & Heating
"Thank you for the Good review! Custom Air is always glad to know that our customers are happy and appreciates you business! Bonnie Green Inside Sales"
JAMES K.
Jul 2017
Usually the air conditioner breaks down at the worst possible time which has been my case, that is why I have it checked. I buy a maintenance contract for the A/C check in the summer and the furnace check in the winter. I will continue to use them until someone better comes a long. I started using them when I installed a duct-less system. I couldn't find anybody who had a less than expensive than another company until I came across them. They were knowledgeable about the product. They were reasonable with the cost of installation. I have a 5 year maintenance warranty on the product. They are very good, knowledgeable. They've always been on time. They've never tried to sell me something I didn't need.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Custom Air Conditioning & Heating is currently rated 4.9 overall out of 5.
Custom Air Conditioning & Heating accepts the following forms of payment: CreditCard
Yes, Custom Air Conditioning & Heating offers free project estimates.
No, Custom Air Conditioning & Heating does not offer eco-friendly accreditations.
No, Custom Air Conditioning & Heating does not offer a senior discount.
Yes, Custom Air Conditioning & Heating offers emergency services.
No, Custom Air Conditioning & Heating does not offer warranties.