CPR Cell Phone Repair Columbus

12/22/18 went to Cell Phone Repair (CPR) for a battery replacement. Was told approximately $100 ($50 battery/$50 labor), and it would take 1.5 hrs. to complete. I came back 1.5 hrs. later, and was told my phone was damaged during the work. He said he had another phone in stock (same make/model), and would use it to fix mine. After waiting just over 3 hrs, I received my white Samsung phone that now had a blue face on it. He waived the labor, and charged me for the battery. Later that day I noticed the Home button wasn't working right, if it worked at all. I had to press it in exactly the right spot, or mash it down for it to work. Just after New Year I noticed what felt like something moving around inside the phone when I picked it up. 1/3/18 my phone went dead. Wouldn't charge, wouldn't power up. 1/4/18 I returned to CPR. He said this happens if the battery comes loose inside the phone. It then becomes disconnected from the charging port. He said he could fix the battery, but I would have to come back at another time to have the Home button repaired. 1/8/18 I returned to have the Home button repaired. I picked the phone up after a 2 hour wait, and left. On the way home I realized the case that was now on my phone (flimsy, rubber) was not my Otterbox case. I immediately called the store, and was told he gave my case to someone else. He said he was working on 2 phones at the same time, and got them confused. (Hey, mine is the one with the white back and blue front because you damaged it the first time). They did not have my case in stock, and he said he would order one. It took exactly 1 month to get my case in.

Checked over an iPhone 6 that had shut off.  Replaced battery and all worked again.  Took about an hour.  Easy fix and saved buying a new phone.

After the first time, when the screen was replaced, the phone wasn't quite right.  We eventually took it back (by this time it had stopped functioning) and CPR kept working on it until it was like new again.

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All in all went well.  Polite staff, quick turnaround, and reasonable price.  Took them about 2 minutes to give me an estimate, and around two hours to turn around. 

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People are friendly, even when I just called and asked a bunch of quesitons.  I was checked in quickly and they go right to fixing my phone.  They tested it for other issues but I was all set and out of there in less than an hour.  There is a warranty on their work and were helpful when I asked them for recommendations when I'm ready to look for my next device.  I am so glad I found them as I called/stopped in to a couple other places closer to where I live but they were useless with what I've ready is a fairly typical S3 issue.

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Had a GS5 for 5 days and broke a headphone post off in the jack. Everything I read online sadi that the G5 is very difficult to repair. I took it to a shop in Reynoldsburg and they were too scared to attempt it. I then took it to CPR after a local Verizon rep said they heard they did good work. Long story short, the guy told me the same things that I had read online and that the screen needs to be removed to get to the jack. He said that he had to disclose that there was a possibility that the screen could break and that would cost $249. He said it would take about 5 hrs. 2 hrs later he called me, on the loaner phone he gave me, and told me it was fixed. I picked it up and paid $45. Phone was good as new. Well, it is new. Fast, friendly and professional service. Would reccommend to anyone.

I am so very happy that CPR can fix my old phone. I had taken it to another place called ubreakifix in Gahanna and was told they could not get the part to fix the port and that my phone was not repairable. I decided to try CPR. They were able to get the port part and fix my phone. I would highly recommend CPR. It was further to drive from my house in Berwick but they know what they are doing!

I was having issues with my cell phone power button and figured I was going to have to upgrade.
I took the phone by the CPS Hillard location and they confirmed that was the problem and said they could fix it in a hour for about half of what I thought the minium price would be. Sure enough, I walked out of there 45 minutes later with a working cell phone. I couldn't be happier with the whole procedure.

Good as new and a very quick turnaround. Have had no problems since.

Took forever for the techs to confirm they would have the parts and they could do it in the time allocated (ie drop the phone off at night and pick up the following morning). Totally unable to get a commitment for the work to be done or verification that the parts would be available to use. I understand not wanting to commit days or weeks out, but surely they can confirm parts and times for today or tomorrow.
Eventually got a call about 2pm saying phone was ready. Arrived at a very busy Hilliard store around 4pm and only one person working the counter. Took forever to get the phone back. We checked we could get online and took the phone home.
On the way home we tried to make a call - no network service (which was strange that the data worked).
Called the store back (after closing) and the tech confirmed that the reason it wasn't working was that he was holding the part (antenna) in his hand. He explained that he hadn't tested the phone as the phone was locked which seems a poor excuse and it should have been checked as we picked up the phone.
However, he did redeem himself by making himself available later that night to go to the North St branch and get the antenna fixed in 5 minutes several hours after closing. We did this and now have a working phone.
A frustrating experience in getting the work booked and done and unfortunately the quality checks leave a lot to be desired, but the after care service was great (although should not have been needed in the first place). However a reasonable price and we now have a working phone.

After dropping my phone onto a concrete floor and completely shattering the screen, I called my phone carrier to see what I could do about a replacement. It never crossed my mind to repair my phone, as these are commodity devices. When I was given the cold shoulder by my cell phone provider, I remembered that a friend had used Cell Phone Repair when she dropped her smartphone.

I work in IT, so I know my way around all manner of electronic devices. And I've heard horror stories and first-hand accounts of how some big box retail repair places shaft their customers. So to say I was leery of this place at the start would be a gross understatement.

However, from start to finish, the courtesy, professionalism, and dedication of the employees at Cell Phone Repair far exceeded my expectations. After replacing the broken screen, all seemed well, until later that evening. My phone started to randomly register screen presses when I was nowhere near the phone. I went back later that day (a 40 minute trip, one-way), and although it was 30 minutes to closing, Drew Dwyer (manager? franchise owner?) promised he'd send me home that night with a working phone. As the store was closing, he brought my phone back out, but with more problems than it originally had. Through deduction, we determined that he had received a bad batch of parts from his supplier. No fault of his, certainly, but I was expecting to have to go home with a busted phone, and come back late in the week when new parts _may_ be available, etc. etc.

To my surprise, despite the fact that it was well past closing time now, Drew insisted upon checking his inventory, certain that he could resolve this problem and get me back to having at least a working phone, even if not in pristine condition, so I could go home safely until the new parts arrived. I appreciated this immensely, it shows that their concern extends far beyond just getting your money.

When he returned, not only was my phone working, but it was good as new. All of the issues had been resolved. Although all of the extra work was covered under their 6-month warranty, and therefore brought him no extra revenue whatsoever, Drew went far above and beyond what I would expect of not just a repair shop, but of any customer service-oriented establishment. I am very happy that I brought my phone here for service, and I would easily recommend them to anyone in need of gadget repair.