Neighborhood Garage Door Service of Columbus
About us
PROUD ANGIE'S LIST SERVICE PROVIDER! We are here and ready to help with any of your garage door concerns or problems. You have made the right choice. We offer immediate service within 60 minutes with absolute $0 extra charge, even on the weekends! Always speak to a live person when you call, not a voice mail.
Business highlights
Services we offer
Lubrication, We Repair all Types and Brands of Garage Doors and Garage Door Openers. All Adjustments, and Tune-Ups are Included with our Repairs. Broken Springs? We Repair all types of Garage Door Springs the Same Day. Door Stuck or Won't Close? We can Help in Less than 1-Hour! Need a New Garage Door or Garage Door Opener? Call Us and Save up to $200.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 61% | ||
| 8% | ||
| 16% | ||
| 5% | ||
| 11% |
"Thank you so much for choosing us to be your garage door company! If there is anything we can do for your garage door repairs in the future let us know! Thanks for the positive feedback!"
"Thank you so much for choosing us to be your garage door company! If there is anything we can do for your garage door repairs in the future let us know! Thanks for the positive feedback!"
"We appreciate the opportunity to earn your business and look forward to working with you in the future! If you have any questions or need services with your garage door repairs, please don’t hesitate to call us! Thanks again!"
"Thank you so much for choosing us to be your garage door company! If there is anything we can do for you in the future let us know. Thanks for the feedback!"
The operator bracket on my garage door broke when I tried to open the door. I noticed that the small bracket was only secured by 3 screws. I had to go to work and needed the door repaired promptly. I called two providers who either couldn't help me or I had to wait two days. Neighborhood Garage Door Services of Columbus was the third call to a provider. The quick response exceeded my expectations. shortly, I received a call from the technician saying he was 20 minutes away. He arrived at my house in exactly 20 minutes. He was courteous, friendly and respectful and made sure I received the coupon discounts. He showed me the correct larger bracket that should have been installed. He also showed me the current rollers were beginning to wear out and I decided to take preventive measures to install new rollers. He was fast, knowledgeable, experienced and knew what to do to about another issue with the door. Overall I was pleased with the service and was able to get to work on time!!
"We appreciate the opportunity to earn your business and look forward to working with you in the future! If you have any questions or need services with your garage door repairs, please don’t hesitate to call us! Thanks again!"
The service tech came out and provided an estimate of around $700 and then settled on $568 after applying various "coupons." He said the price was higher because my garage door was heavy. While he was gathering his equipment for the installation, I did a search on Angie's List and learned that a more reasonable price for the spring installation was $200-250. I explained this to the technician and told him that I wanted to cancel the job, so he asked me how much would I be willing to pay, So I said $300 (which was still too much, but since he was already there and I couldn't get my cars out of the garage I went on the high side). He did the work, but swapped out the original springs that he showed me with a smaller set because he said that he miscounted the coils first time.
Fast forward to today, my garage door barely opens (stops every few inches) with the opener and it will not open at all manually. This is indicative of a spring issue. I actually have had the stopping issue for at least a week, but it has gotten worse the past few days. I called the company - 39 days from original date of service - to make them aware of the issue. I was beyond the 30 day labor warranty, so I scheduled a service call with a different garage door service company.
UPDATE
Kayla, from Neighborhood Garage Door Service's Client Services, reached out to me to review my concerns and to offer a way to make things right. Though my initial experience did not go as planned, I do very much appreciate the company's willingness to hear my concerns and to make a genuine effort to resolve the issues. My ratings now reflect the overall experience, which factors in my initial concerns and the company's response to those concerns.
"We have tried reaching you in regards of this issue. We do apologize that you feel that the services provided were in-adequate. We absolutely are here for our customers and want them 100% satisfied by the end out our services! This issue can be resolved, please don't hesitate to reach out to us at 800-780-1954, we will be more than willing to discuss more discounts and coupon options for you and any other issues with you! We look forward to hearing from you!"
The technician that came out was prompt but ultimately installed a spring undersized for our door in June.
I called back in September with concerns the door was still to heavy. A different tech "added a turn" to the spring to help with the weight of the door but all that did was cause the door to rise too quickly after the door was halfway up.
I spent over $600 for all the initial work that included a new 262 spring. I had to pay another $89 under "warranty" to have the spring adjusted.
Rather than pay this company again for a visit, I used Angie's List to find a company (Columbus Ohio Garage Doors) that had a $39 tune-up special.
They confirmed what I suspected, that the spring on my door was not enough for weight of our door. They recommended the door should have 2 x 218 springs instead of a 262 with an extra turn. Before they left they quoted me $165 for the double spring replacement.
I immediately called Fox Overhead Garage Doors. The person I spoke to said it would cost me another $89 for someone to come out and give me a quote for the work. Rather than give this company another $89 to tell me how much it would cost for them to do the job right, I called Columbus Ohio Garage Doors back and within the hour, I had 2 new springs on my door.
Would not recommend this company to anyone based on this experience.
"I have tried reaching out regarding this situation! We do apologize that you feel that the services that were provided were in-adequate. This issue can be resolved, please don't hesitate to reach out to us at 800-780-1954, we will be more than willing to discuss more discount and coupon options for you and any other issues with you! We look forward to hearing from you!"
"Thank you for your positive feedback on Angie's List. We are very pleased to hear that you were happy with our service. Please feel free to call us with any of your future garage door needs!!! :)"
"I do apologize that we were late to your appointment . We try to ensure our customers feel secure when we service their doors. We walk them through each part of their door and some customers have a little more questions. This some times leads to us running a little late. We are very sorry and happy that you let us come and do the work for you. Please give us a call if you have future garage door needs."
"[Member Name Removed] thank you so much for the positive review! We love to help anywhere we are needed. If you ever have any other issues don't hesitate to give us a call! Again thank you so much."
"[member name removed], it's unfortunate that your springs broke shortly after our visit, however, the two situations that you are referring to are completely unrelated. I would definitely love to see if there is something that we can do to make this situation better for you as we completely understand how unexpected repairs can be so frustrating. Please call our customer service department if you wish to speak with them about your situation. 877-266-8897. Again, my sincerest apologies for you having to deal with this matter. I hope we can find some resolution for you."
"Thank you so much for the positive feedback! We greatly appreciate the opportunity to earn your business and look forward to working with you in the future! Thanks again!"
"So sorry to hear you felt you were misled. Our diagnostic fee is originally $89 and we see you were charged $39 which is a good discount in itself. The diagnostic fee consists of us coming out to do a safety check, 21-point inspection overall on your door to first check it for safety then find out the solution to your issue which would lead to more for labor and parts. If you have any questions or concerns we would like to make this experience be a better one for you so please feel free to call Client Services Department at (877) 266-8897 to give us your personal feedback and maybe we can make the situation better. We strive on good customer service and value each and everyone of our customers. Thank you."
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"Sorry to hear that your overall experience led to not wanting to hire us for future services. We strive on having the best customer service and would love to hear your feedback as to what we can do to make the experience better overall. Feel free to call our client service department at (877) 266-8897. Thank you."
"Thank you so much for the positive review on our services! We love to help anywhere we are needed. If you ever have any other issues don't hesitate to give us a call! Again thank you so much."
"Sorry to hear that your overall experience led to not wanting to hire us for future services. We strive on having the best customer service and would love to hear your feedback as to what we can do to make the experience better overall. Feel free to call our client service department at (877) 266-8897. Thank you."
"Thank you for the positive feedback! We appreciate the opportunity to earn your business and look forward to working with you in the future! If you have any questions or need services with your door don't hesitate to call! Thanks again!"
Licensing
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