CJS Heating and Air Columbus

THE INSTALLERS WERE PROFESSIONAL AND ANSWERED ANY QUESTIONS I HAD. THEY ALSO, CALLED OUT AN ADDITIONAL TECHNICIAN TO BALANCE OUR AIRFLOW SO THAT ALL THE ROOMS IN THE HOUSE RECEIVED THE NECESSARY AMOUNT OF AIR FOR CLIMATE CONTROL.

HE DIDN'T RUSH THROUGH, HE TALKED WITH ME ABOUT A LOT OF THINGS, AND WAS VERY COURTEOUS. I WOULD USE THEM AGAIN.

HE SHOWED US EVERYTHING AND TOLD US WHAT WAS GOING ON. IT WAS RAINING OUT AND HE WORE BOOTIES TO PROTECT OUR FLOOR, HE WAS VERY RESPECTFUL OF OUR HOME. HE TALKED TO US IN LAYMEN'S TERMS WITHOUT TALKING DOWN TO US. THIS WAS A GOOD EXPERIENCE.

THEY WERE VERY COURTEOUS, PROFESSIONAL, PUNCTUAL, AND DID A GOOD JOB OVERALL.

HE IS VERY THROUGH AND KNOWLEDGEABLE. HE TOOK THE TIME TO EXPLAIN EVERYTHING IN GREAT DETAIL. HE ALSO WORE SHOE COVERS WHILE IN MY HOUSE.

THEY PROVIDED A QUICK, EXCELLENT RESPONSE.

THE TECHNICIAN WAS VERY PROFESSIONAL AND CANDID.

ROBERT ARRIVED LATE ON THE JOB, BUT HE MADE UP FOR IT ONCE HE GOT HERE. HE WAS EXTREMELY WELL-TRAINED AND EXPERIENCED AND TAUGHT ME SOME THINGS ABOUT MAINTAINING THE SYSTEM TO AVOID FUTURE PROBLEMS. THE LEARNING EXPERIENCE ALONE WAS EXCELLENT!! THEY ALSO DIDN'T HAVE THE PART NEEDED TO FIX THE BLOWER, BUT THEY ORDERED IT FROM A LOCAL SUPPLY COMPANY SO THEY COULD COME BACK TO FINISH THE REPAIR THE SAME DAY (ACTUALLY A FRIDAY AFTER 5PM!).

THE PERSON WHO MADE THE APPOINTMENT WAS VERY NICE, AND THE SERVICE PERSON CAME WHEN THEY SAID HE WOULD. HE WAS POLITE AND SEEMED TO KNOW WHAT HE WAS DOING. HE TOOK A GOOD 30-40 MINUTES TO INSPECT MY HEAT PUMP SYSTEM AND CLEAN IT UP FOR AIR CONDITIONING SEASON. I'LL CALL THEM AGAIN

WE WERE NOT PRESSURED INTO BUYING THE MOST EXPENSIVE SYSTEM NOR WERE WE OVERWHELMED WITH TOO MANY OPTIONS. RECOMMENDATIONS WERE MADE BASED ON THE SIZE OF OUR HOUSE AND WHAT WE NEEDED. PRICE WAS VERY COMPETITIVE AND WORK WAS DONE WELL.

DANIEL THE REPRESENTATIVE EXPLAINED EVERYTHING, TESTING, ETC THOROUGHLY. HE WAS POLITE, ON TIME, REASONABLY PRICED, AND OFFERED A SERVICE CLUB PLAN WITH HIS COMPANY THAT WILL INSURE ME CONTINUED GOOD SERVICE IN THE FUTURE.

I CONTACTED SWISS AIR AFTER REGULAR BUSINESS HOURS AND EXPLAINED THE ISSUE I WAS EXPERIENCING WITH MY FURNACE. I ALSO MENTIONED THAT IT WAS COLD OUTSIDE, (AS IT'S WINTER TIME IN OHIO), AND I HAD TO SHUT OFF MY HEAT DUE TO THE PROBLEMS WE WERE HAVING. THEY TOLD ME THAT A TECHNICIAN WOULD CALL ME BACK WITHIN A 1/2 HOUR AND IF I DIDN'T GET A CALL, TO CALL THEM BACK. I NEVER RECEIVED A CALL, THEREFORE I CALLED THEM BACK. AGAIN, THEY SAID THAT SOMEONE WOULD CALL ME WITHIN A 1/2 HOUR. ABOUT 45 MINUTES WENT BY, I CALLED THEM BACK. I EXPLAINED TO THEM THAT I WOULD BE CONTACTING ANOTHER COMPANY. I WAS SO APPALLED THAT THEY DID NOT RETURN MY CALL, SEEING AS THEY WERE RATED EXTREMELY HIGH ON ANGIE'S LIST. IF THEY WERE NOT ABLE TO CONTACT ME WITHIN A 1/2 HOUR, THEN THEY SHOULDN'T HAVE MADE THE STATEMENT. I DO HAVE TO SAY THAT THE NEXT COMPANY I CALLED WAS SUCH A PLEASANT EXPERIENCE AND THEIR TECHNICIAN CALLED ME BACK WITHIN 15 MINUTES.

VERY NICE PEOPLE, OFFERING A QUALITY PRODUCT AT A GOOD VALUE. PROVIDE A 'PIECE OF MIND' SERVICE PROGRAM STANDARD WITH NEW INSTALLS. ENCOUNTERED SOME PROBLEMS THAT WERE REMEDIED VERY QUICKLY.

THOUGHT MY FURNACE WAS EMITTING A BURNING SMELL. CALLED ON SUNDAY MORNING AND LEFT A MESSAGE WITH THEIR ON CALL SERVICE. RECEIVED A CALL BACK PROMPTLY AND THEY WERE OUT TO MY HOUSE WITHIN A FEW HOURS. FOUND NO PROBLEM WITH FURNACE, BUT DID SUGGEST WHERE THE SMELL WAS COMING FROM. VERY PROFESSIONAL AND NICE.

WE WERE VERY PLEASED WITH THE COMPANY AND WILL USE THEM NEXT TIME THERE'S A NEED, PARTICULARLY IN THE SPRING FOR OUR A/C.

I CALLED IN THE EVENING AND THE TECH ARRIVED AS PLANNED. DIDN'T HAVE THE PART TO FIX MY FURNACE RETURNED THE NEXT DAY 1 1/2 HOURS LATE. AFTER DETERMINING THE MOTOR NEEDED REPLACED I GOT A SALES PITCH FOR A $400+ FILTER SYSTEM, $100 SWITCH, AN UNKNOWN DOLLAR AMOUNT CIRCUIT BOARD, AND $240 DOLLAR YEARLY MAINTENANCE OPTION. I ALSO CALLED AROUND AFTER LEARNING THE SPECIFIC PROBLEM AND COULD HAVE SAVED $100 ON THE MOTOR REPLACEMENT.

THEY WERE COURTEOUS AND LEFT WORK SITE CLEAN, GOOD JOB.

I STRONGLY BELIEVE THE TECHNICIANS WORK ON COMMISSION.

FANTASTIC SERVICE AND WARRANTY. THIS COMPANY IS THE BEST I'VE EVER DEALT WITH IN THE COLUMBUS AREA.

HE WAS SO NICE ABOUT FIXING MY OLD FURNACE. I CALLED THEM IN THE MORNING AND THEY WERE THERE WITHIN TWO HOURS OF MY CALL. THE GENTLEMAN TOOK HIS SHOES OFF BEFORE I ASKED. HE WAS VERY CORDIAL AND EASY TO WORK WITH.

THEY HAD TO COME BACK A COUPLE TIMES TO FIX THINGS, BUT THEY WERE VERY RESPONSIVE.

THEY WILL DO ALL THEY CAN TO PLEASE A CUSTOMER.

JOE WAS VERY NICE, FRIENDLY, HELPFUL WITH ANSWERING QUESTIONS.

HAD A LEMON CLAUSE AND OFFER A LOT OF EXTRAS INCLUDED IN PRICE. GREAT JOB .

THE TECHNICIAN WAS COURTEOUS AND THOROUGH IN ANSWERING ALL OF MY QUESTIONS.