CJS Heating and Air Columbus

The appointment was quick. All the options were explained to me thoroughly. Great customer service and company.

I assisted my mother-in-law in finding good service for her HVAC when it broke down some years back. When it came time for us to replace our HVAC, my prior exceptionally good experience w/CJS made calling them an easy first choice. We’ve had our top-of-the-line Tempstar unit for just over 3 years now. I’ve been pleased with the unit, as well as the service from all their technicians, including Judson who came by for today’s routine (preventative maintenance) service call.

Our AC started acting up on a Friday. I called CJS Heating and Cooling because they are one of the few AC places that have Saturday appointments. They came out (Sept. 10, 2022) and were over the top friendly. The technician assessed the air-conditioning unit and said the ground wire to the compressor was completely melted and the wires in the compressor were all completely melted in it. She then explained how freon is now illegal, so it costs a lot for our system to be repaired. She verbally quoted us $10,000 to repair our compressor correctly so we would be much better off to just get a new system. She left and sent in the project manager who quoted an extremely expensive price for even their base unit. My husband was out of town, and I repeatedly told him that I was unwilling to decide without speaking to him first. He kept reassuring me that the company was all about customer service and that I needed to make a decision that weekend so that they could get us on the books for a replacement. He emphasized that it was all about making us comfortable because it was hot. He was quite insistent about me deciding right away. The project manager was so over the top friendly and insistent on me making an immediate decision that I became uncomfortable with the situation. I called in another AC company for a second opinion. The company came in and quoted us a price for a new unit that a third of the price of CJS with a better warranty. Before deciding on a new unit he checked our existing unit and came back in less than 10 minutes holding a part in his hand – a bad capacitor. The freon was full, pressures were good, and the amps were normal. He said this was the only problem and that there were not melted wires everywhere. He said this was an easily recognized problem. He fixed it and cleaned the air-conditioning coils in 20 minutes. The part was $150. With the service fee and the part, the air-conditioning was fixed with less than $300 verses $10,000. Our air conditioning started right up and has been running for over a month with no problems. I highly recommend that anyone using CJS to always get a second opinion/competitive quote before signing anything. They are super friendly and want you to believe they are looking out for you, but our experience was very different.

Quick and efficient. Everything was explained to me adequately.

Had my ac capacitor go out and contacted them to come up. Gave me an earliest appt ten days out unless I signed up for the plus club at $20/mth the. It was gonna be a two day turnaround. Felt that was a huge red flag but still signed up. Plus club was supposed to give me $69 rate on a $99 inspection fee and 10% off repairs. Charged me $240 for the capacitor, average cost $120 and $90 for an air filter that costs $40. Can’t imagine what they upcharge on their furnace and water heater replacement. I would not recommend them and I will not use them again. Their club discounts are still twice as high as the competitors regular rates and No baiting to get service in a timely manner. If you have to use pressure sales and your in a SERVICE industry, either your product sucks or your ethically devoid and taking advantage of your customers.

This is only for the Mini-Split HVAC. For whole house HVAC system they are fine. The first think is they put in the wrong circuit breaker on circuit box. It has not worked properly since I got it. It takes forever to cool after I turn it on. It takes like hours. I am trying to conserve electricity. When it cools, it cools 4 degrees colder than what it shows on the thermostat. the thermostat uses infrared, which need a line of site. THey should have used bluetooth. So it either runs to long or does not turn on. They gave me a new remote with the thermostat. still having issues. This is LG mini split. do not but a LG mini split. I had for 6 months and still do not know how to adjust the thermostat to get how I want it. It is frustrating. Ever time CJS comes to look at they cannot find anything wrong. they want 800 dollars to install a regular thermostat. That is way to much. I do not recommend CJS for mini split HVAC system.

Jamison has outstanding customer service skills: patient and understanding, good listener, he addressed each one of our many questions. He was respectful of our(wife and my differing issues regarding regulating the unit's heating "problems," but was also able to explain the "science" of how our furnace was designed to perform and explained to us what would happen if he complied with our position and how bad that would be for the life of our 3-year CJS installed furnace. IMHO, I think many other techs would have done what the customer thought was the right move; not fully explained what was wrong with going that route; get her or his money and move on to the next customer.

Our hot water heater went out and a representative (Joe) from CJS came to our that same evening. By the next morning, the crew was here installing our new hot water heater. Joe and the technicians that did our install were incredibly nice and efficient. Would highly recommend CJS!

My furnace quit working during the winter and my normal service wasn't available till late the next day so I called CJS. The technicians that installed my Heating and Cooling as well as technician who performed maintenance were professional and did a good job. However, given the amount I paid, I'm disappointed in the response of the business operations. Part of the package was an inspection through the City of Gahanna. After waiting more than 30 days for CJS to supply the permit number needed for the inspection, I finally called the city department. The City employee followed-up with CJS on an incomplete submission so I could get my inspection scheduled. I've have called on several occasions and asked for a warrantee document and detailed receipt because I only have a marketing flyer and an inaccurate hand written work order. I've never received the requested documentation

Perfect! On time, friendly, professional, complete. Above and beyond!

Judson came on time with mask on right before the entrance. He took his time and went through all the tune-up steps. He was very patient cleaning the dirty filter case and the outside AC with a little help on the hose. Judson has been very thorough and didn't try to sell anything. He pointed out a capacitor issue that needs replaced - he gave the price CJS charges (which to me 15+ times higher for a small part per check on any store). I wish CJS consider a bit more reasonable pricing on part replacement that doesn't really cost much and take less than 10 minutes to install. Technician (Judson) is great for the job going above and beyond - so going for 5 stars

Andrew is the consummate professional. He knows this business. He was patient in helping me understand the steps in changing our special filter. He answered my tons of questions without appearing annoyed. I was worried about using trimming the grass around the outdoor fan unit as well as cleaning it. He made time to show me the do’s and don’ts of that task, too. He even used his hose to demonstrate how it’s properly done. Great guy!

Judson was nice and professional. Our unit needs more work than he was able to do on his visit, but he was able to get us set up and cooling enough for the next steps. We really appreciate his time, attention to detail, and explanations.

The first service rep (Charles I believe) found a crack in heat exchanger which he showed me picture of and said it was covered under warranty so ordered new part and set up replacement. Then Josh & Josh came out to replace & they were great to work with. Very knowledgeable and just did they work with great attitudes!

GREAT...Mike was very thorough, took his time, explained things to me...I appreciate his service

Ganga arrived with his mask donned and put on his shoe covers without having to be asked! He was friendly and polite. He completed his walk thru to confirm the work needing to be done. He proceeded to work was done, then showed me what he did. So glad we found CJS Heating and Air!

Early last year, we had an issue with our HVAC unit and contacted CJS to obtain a quote. We were told if we signed up for their $99 yearly membership, we would receive member discounts on their parts and services. However, we discovered that their "membership" discounts were still higher than other non-member competitor prices. We promptly called and cancelled the membership. That was last Spring. On April 29th of this year saw another charge of $99 from CJS. We have since called multiple times and as of now, we still have not received our refund. In my opinion, this company is truly short on integrity and consumers should be aware of their unethical practices.

It went well. Mike was very professional and informative. Explained every task he performed and why.

Had CJS out roughly 10/5/20 to do an inspection/tune up. That went well. Good guy. Can't remember his name. Furnace is 17 years old. Found crack in heat exchanger. Tech shut the gas to the furnace off because he wanted me to be safe (I get that... no issues with it but I turned it back on). The heat exchanger (part) is under warranty. His estimate was 3395.00 to replace the primary and secondary exchangers but since it was under warranty the price would really be 2195.00. He said it would be about 4 hours work. There wasn't much of a breakdown of what would be done or the parts that would be replaced so I asked for a more line item detailed estimate. He said he or someone would get one to me. Someone from their office called about setting up an appointment to discuss replacing the furnace. Mentioned the desire for a more detailed estimate. Said they would get me one. They never did, nor did they say the tech's estimate was as detailed as it was going to get. Furnace estimator guy showed up a few days later. Looked at furnace and said he had to take some measurements to properly size a new one. He said after that he wanted to sit down with me and talk about my estimate and it would take about 2 hours. 2 hours ?!?!. I told him I didn't have time for that since I was actually at work and that I just wanted the written estimate (not a 2 hour sales pitch). He said he wouldn't have a way to email it to me (even though the repair estimate was). I told him to mail it to me. I also mentioned the detailed estimate to do the repair. He said he'd take care of that too. To date (2/22/21) I haven't received either a detailed repair estimate or an estimate to replace my furnace. The reason I wanted the detailed repair estimate was that I wanted to know what all was going to be replaced to decide if it was an estimate I thought was reasonable. With the primary heat exchanger being free and not knowing the cost of a secondary one for my furnace and only 4 hours of labor 2195.00 seemed pretty high. I get they have other employees to pay etc but even if the secondary cost 1k that would still be 1195 for labor or close to $300 HR. I can't make a fair judgement though because I was never given the detailed breakdown I asked for. If that is how they respond to a new customer who is trying to decide who to give their business I would rather talk to another company.

excellent service, guys were friendly, professional, helpful

Furnace turned off on extremely cold Super Bowl Sunday night. No one was available until next day. So appreciative that CJS called back & Angela was able to come. She fixed the issue & spent time ensuring everything was ok. Excellent job!

They explain everything , work out in the cold. They completed it, everything tidy and did a great job.

Andrew was polite and knowledgeable.

A technician came and spent a couple of seconds to tell me that the fuse was bad and when I ask if he could change the fuse for me to go on further diagnose, he told me that I would need to pay him at least $300 to put the fuse in. He then refused to do any further diagnose and told me that I could purchase fuse and replace it myself and call for another service ($89 service call) if it did not resolve the problem. Not surprised when I put in the new fuse a couple days later (I had to order it from Amazon as neither Lowes nor HomeDepot carries the fuse), it burned out again. At this time, I decided to call another company for service. Basically, I paid for $69 for a service call and received nothing. I would not use CJS again.

My furnace stopped working on 12/21/2020. I called CSJ and they sent out someone in the afternoon. The technician said the gas valve needed to be changed and gave me a $870 quote. I googled it and learned that the average cost should be $200 to $600. Then I hired another technician to do the job. It turned out it's just wiring issue and I only paid $120 to the other technician. I was charged $69 for the wrong diagnosis by CSJ. I called them to discuss the issue but never receive a call back. I hired them initially because of the good review on angieslist. But they are not very good with their stuff and also over charge.