CJS Heating and Air Columbus

THE FURNACE BROKE DOWN. THE SERVICE MAN, JIM, CAME OUT, AT NO CHARGE - AS AGREED, AND HE FIXED IT. HE SAID HE REPLACED A PART AND TOLD ME THAT IN THE 14 YEARS HE HAD WORKED FOR THEM, HE HAS NEVER REPLACED THAT PART BEFORE ON A NEW UNIT. WITH THE GUARANTEE, THERE ARE 7 SPECIFIC GUARANTEES. THE ONE I AM COMPLAINING ABOUT IS THE SPECIFIC "$500 NO FRUSTRATION GUARANTEE." IT SAYS THAT IF YOUR HVAC UNIT FAILS TO HEAT OR COOL YOUR HOME DURING THE 1ST YEAR, WE WILL FIX IT FREE INCLUDING PARTS AND LABOR AND WRITE YOU A CHECK FOR $500 FOR YOUR FRUSTRATION." THE SALESMAN, JOHN FERRELL, TOLD US THAT IS WHY WE ARE SO SURE THAT OUR FURNACE WON'T BREAK DOWN. HE GAVE ME 2 COPIES OF THIS GUARANTEE.

THE SALESMAN AND INSTALLATION CREW WERE VERY NICE. THEY INSTALLED MY FURNACE IN A CLEAN, WORKMAN LIKE MANNER. THE SALESMAN, KIRK MOWERY, WAS EXCELLENT IN EXPLAINING ALL MY QUESTIONS. THE FURNACE ITSELF WAS VERY REASONABLE AND THEY WERE ALL POLITE TO AN 84 YEAR OLD LADY. (I REFERRED THEM TO MY DAUGHTER AND THEY INSTALLED AN AIR CONDITIONER AND FURNACE FOR THEM, TOO.)

THERE WERE TWO REPRESENTATIVES FROM SWISS AIR. THEY WERE FRIENDLY AND PROMPT. THE PRICE WAS CHEAPER THAN EXPECTED.

THE TWO SERVICEMEN WERE COURTEOUS AND THOROUGH. THEY FINISHED THE WORK IN TWO HOURS, BUT WERE HAPPY TO SHOW ME WHAT THEY HAD DONE AND DISCUSS THE BENEFITS.

JIM BAKER IS A SERVICE SPECIALIST THAT CAME OUT FIRST; WE HAD NO POWER TO THE FURNACE. JIM WAS GREAT, HELPFUL, AND VERY GENUINE. I REALLY RECOMMEND REQUESTING HIM BY NAME IF YOU NEED SERVICE. AT THE END, WE ENDED UP WITH A NEW FURNACE THAT WE PURCHASED THROUGH SWISSAIR. I THINK PRICE WAS FAIR AFTER SOME NEGOTIATIONS. OVERALL A PLEASANT EXPERIENCE.

MARK BAKER, THE OWNER, AND HIS SALESMAN, JOHN FERRELL, TOOK CARE OF OUR NO-HEAT SITUATION AT OUR RENTAL PROPERTY IN A VERY SHORT PERIOD OF TIME. WE HAVE A RELATIONSHIP WITH SWISS AIR, AND THEY TRULY DO TREAT THEIR CUSTOMERS LIKE FAMILY. I WOULD RECOMMEND THEM TO EVERYONE!

I WAS VERY PLEASED WITH WHAT THEY DID. THERE WAS SOMETHING THAT I THOUGHT WAS A PROBLEM. THEY SAID THAT IT WASN'T A PROBLEM, BUT THEY FIXED IT THE WAY I ASKED WITH NO PROBLEMS. THEY SCHEDULED ANOTHER VISIT TO FIX IT WITHIN A FEW DAYS. I WAS VERY PLEASED WITH THIS BECAUSE SOMETIMES AFTER YOU PAY A CONTRACTOR, IT IS DIFFICULT TO GET THEM TO COME BACK. THAT WAS NOT THE CASE WITH SWISS AIR.

THE TWO SERVICE MEN WERE ON TIME, COURTEOUS AND PROFESSIONAL. THEY EVEN REMOVED THEIR SHOES AT THE DOOR. DIAGNOSED THE PROBLEM IMMEDIATELY GOT THE WORK DONE FAST AND CORRECTLY. (NAMES: JIM + DAN)

THE SAME GUY COMES OUT EVERY TIME. HE SEEMS REALLY HONEST AND WE LIKE HIM. HE'S NEAT AND HE CLEANS UP AFTER HIMSELF. HE ALSO WEARS BOOTIES OVER HIS SHOES.

THE COMPANY DID A WONDERFUL JOB. TIMELY, EFFICIENT, POLITE; QUALITY WORK. A/C WORKING WITHIN 1/2 HOUR.

THEY DID A NICE JOB AND WORKED QUICKLY.

VERY PROFESSIONAL, COURTEOUS, AND PROMPT.

I WASN'T HAPPY THAT I HAD TO STAY ON TOP OF THINGS FOR THEM TO RETURN AND FIX THE PROBLEM. ONCE THEY BEGAN COMMUNICATING, AND UNDERSTOOD THE LEVEL OF MY DISAPPOINTMENT, THEY REALLY TURNED THINGS AROUND, AND HAVE GONE BEYOND MY EXPECTATIONS IN RESOLVING ANY ISSUES.

THE RECEPTIONIST OF SWISS AIR TOLD ME THEY CHARGE FLAT FEE OF $67 FOR DIAGNOSTIC, THEY WILL GIVE ME A DETAIL DESCRIPTION AND QUOTE BEFORE THEY ACTUALLY DO THE REPAIR. THEY GUARANTEE THEIR WORK. THE TECHNICIAN SPENT ABOUT 30 MINUTES CHECKING THE FURNACE, SPENT 45 MINUTES TO SELL US 3 SERVICES SAYING THOSE SERVICES WILL PROLONG THE LIFE OF THE FURNACE. BECAUSE WE GOT THEIR NAME FROM ANGIE'S LIST, WE FELT WE COULD TRUST THE COMPANY AND AGREED TO PURCHASED THE 3 SERVICES FOR $800. AND WE ALSO BOUGHT THEIR 'GOLD MEMBERSHIP' SERVICE CONTRACT FOR $19.95 PER MONTH. WE CANCELED THE ADDITIONAL SERVICES THE NEXT DAY WHEN WE FOUND OUR FURNACE PROBLEM STILL EXIST. I'D LIKE TO KNOW WHY WAS I CHARGED $168 FOR THE SERVICE CALL SINCE THE TECHNICIAN DID NO ACTUAL REPAIR WORK. HE SPENT 30 MINUTES CHECKING - IN MY MIND, THE DIAGNOSTIC WORK (APPEARS NOT CORRECT ANYWAY, I STILL HAVE THE SAME FURNACE PROBLEM). HOW CAN THE COMPANY EXPLAIN THE $101 ADDITIONAL CHARGE? SERVICE CONTRACT SHOULD BE VOID TOO.

DID GREAT WORK. THE WARRANTY IS GREAT, HAPPY WITH THE PRODUCT. THE INSTALLER AND ESTIMATOR WERE VERY PROFESSIONAL. THEY DIDN'T INCLUDE THE ANGIE'S LIST DISCOUNT ORIGINALLY, BUT ARE SENDING A REFUND.

THEY CHECKED THE FURNACE AND SAID THERE WAS A CRACK IN IT, AND IT NEEDED REPLACED. THEY WERE VERY GOOD TO DEAL WITH. THEY INSPECTED ON A THURSDAY AT NOON AND CAME BACK LATER THAT DAY TO TEAR OUT THE OLD FURNACE. THEY WERE SLIGHTLY EARLY ON FRIDAY TO INSTALL THE NEW ONE. THE ONLY PROBLEM I HAD WAS WITH MY COUPON. MY UNDERSTANDING WAS THAT I WOULD RECEIVE 15% OFF THE BILL BUT THEY GAVE ME $150.00 OFF. HOWEVER THEY DID NOT HAVE IN THE FURNACE THAT WAS QUOTED TO ME SO GAVE ME A BETTER ONE AT THE SAME COST. SO I FIGURED THAT IN THE END EVERYTHING WORKED OUT AND I WOULD DEFINITELY DEAL WITH THEM IN THE FUTURE.

THIS WAS PROBABLY THE BEST HOME REPAIR EXPERIENCE WE'VE HAD IN FIVE YEARS OF HOME OWNERSHIP.

WE HAVE A VERY OLD FURNACE WHICH WE KNOW WILL NEED REPLACED EVENTUALLY. THIS YEAR AND TWO YEARS AGO, THE SWISSAIR REP GAVE OUR FURNACE A PASSING GRADE FOR SAFETY, ETC. THEY DID NOT TRY TO SELL US A NEW FURNACE BY TELLING US OUR OLD ONE NEEDED REPLACED. WE VERY MUCH APPRECIATE THEIR HONESTY AND INTEGRITY. WE WILL CONTINUE TO CALL ON THEM AND RECOMMEND THEM.

WE'VE BEEN GOLD MEMBERS FOR ABOUT 2 YRS. THEY COME TWICE A YEAR TO CHECK THE A/C & THE FURNACE AT NO COST TO US SINCE WE'RE MEMBERS. THE MEMBERSHIP COVERS AN ANNUAL PRESET DOLLAR AMOUNT FOR ANY INCIDENTAL REPAIRS OR SERVICE CALLS. ANNUAL GOLD MEMBERSHIP IS APPROX $250. THEY HAVE ALWAYS COME ON TIME FOR ALL APPOINTMENTS. I'VE NEVER FELT PRESSURED TO REPLACE SOMETHING THAT CAN BE FIXED AND THEY HAVE OFTEN LEFT SAYING EVERYTHING IS WORKING FINE WITH NOTHING THEY NEED TO DO. DEFINITELY NO HIGH PRESSURE SALES. VERY HONEST & TRUSTWORTHY.

THEY WERE POLITE AND EASY TO DEAL WITH. THERE HAS BEEN A LONG RUNNING PROBLEM, THAT IS STILL NOT RESOLVED. THEY SAID THAT THEY WILL COME BACK AND RETUNE. WE MAY HAVE TO WAIT TIL NEXT SUMMER FOR THE A/C TO RUN CONTINUOUSLY, BUT THAT HAS TO BE DETERMINED. THEY GENERALLY DID OKAY BUT THERE WAS ROOM FOR IMPROVEMENT.

I FOUND KIRK MOWERY TO BE A VERY HELPFUL AND KNOWLEDGEABLE SALESMAN. I WAS MOVING INTO A HOME WITH A NONFUNCTIONING HVAC SYSTEM. KIRK TOOK THE TIME TO EXPLAIN THE PROCESS TO ME. I THOUGHT THAT I UNDERSTOOD IT, BUT NEEDED IT REEXPLAINED TO MY SON. HE WAS MOST PATIENT IN DOING THE PROCESS TWICE. I BOUGHT HIGHER END PRODUCTS BECAUSE I PURCHASED A RATHER LARGE TWO STORY HOUSE, & PLAN TO BE HERE FOR SEVERAL YEARS. HE DID NOT TRY TO SELL ME A HIGHER END SYSTEM, THAT WAS MY CHOICE. AS I SAID, I HAD PURCHASED FROM THEM BEFORE & WOULD AGAIN. THEY WERE ON TIME & DID THE JOB IN A HIGHLY PROFESSIONAL MANNER. THEY ARE A GREAT COMPANY THAT I GOT FROM ANGIE'S LIST.

WHEN MY HUSBAND EXPLAINED TO THE SALESMAN WE DID NOT WANT TO SPEND AS MUCH AS HIS BID, THE SALESPERSON LOWERED THE PRICE AND SAID IT WAS ONLY GOOD FOR "RIGHT NOW." I DID NOT LIKE THE PRESSURE, AND HIS SALES TECHNIQUE DID NOT ALLOW US TO GET OTHER ESTIMATES. BUT THE UNIT SOLD TO US SO FAR SEEMS TO BE THE RIGHT SIZE. IN FACT, IT EVEN COOLS DOWN THE SECOND FLOOR.

VERY PLEASED WITH SERVICE. ON TIME AND EFFICIENT.

OUR A/C'S FAN SOUNDED BADLY AND WE CALLED SWISS AIR TO COME AND CHECK THE PROBLEM. THEY CAME OUT THE NEXT DAY. THEY REBALANCED THE BLOWER, TIGHTENED THE SCREENS AND CHECKED OUT OUR WHOLE SYSTEM. THEY EVEN FOUND TWO DUCTS THAT WERE CLOSED OFF THAT WE DIDN'T KNOW ABOUT. THE A/C WAS FUNCTIONING WONDERFULLY AFTER THEY LEFT. BY THE MORNING, THERE WAS VERY LITTLE AIRFLOW. I CALLED SWISS AIR BACK AND THEY CAME OUT AGAIN THAT DAY. THIS TIME, IT ENDED UP THAT THE EVAPORATOR COIL WAS FROZEN SOLID (MAYBE BECAUSE THE A/C WAS ACTUALLY WORKING WELL?). HE TOOK THE TIME TO EXPLAIN HOW THE SYSTEM WORKS AND WHAT COULD CAUSE THE COIL TO FREEZE. HE RAN THE HEAT TO THAW THE ICE AND INSPECTED THE COIL ONCE IT WAS THAWED. HE CHECKED THE PRESSURE, TEMPERATURE AND REPLACED OUR FURNACE FILTER. OUR A/C IS FANTASTIC NOW. THEY WERE PROMPT, COURTEOUS AND KNOWLEDGEABLE AND TOOK THE TIME TO EXPLAIN EVERYTHING THEY WERE DOING. I WILL DEFINITELY USE THIS COMPANY AGAIN! (THE COST LISTED IS FOR BOTH VISITS.)

OTHER THAN BEING A LITTLE LATE THEY DID NOT LEAVE A MESS, FINISHED IN HALF THE TIME AND THEIR DISCOUNT COUPON FOR $500 OFF HELPED OUT A LOT. ONE DRAWBACK IS THAT THEY DO NOT PROVIDE ITEMIZED STATEMENTS. HE SAID MOST COMPANIES DON'T DO THAT ANY MORE.