CJS Heating and Air Columbus

THE WORK PERFORMED WAS FINE. HOWEVER, WE WERE DISAPPOINTED WITH THE WAY ROBERT TRIED TO PUSH A NEW FURNACE AND WATER HEATER ON US EVEN THOUGH WE DIDN'T ACTUALLY NEED ANYTHING REPLACED OR EVEN REPAIRED AT THIS TIME. HE WAS QUITE ADAMANT THAT WE NEED A NEW FURNACE ASAP BEFORE OUR PRESENT ONE CONKS OUT IN THE DEAD OF WINTER (HE HAS NO WAY OF PREDICTING WHEN OR EVEN IF THAT WILL HAPPEN). OUR FURNACE IS ONLY 9 YEARS OLD AND COULD BE REPAIRED IF NECESSARY. WE FELT THAT ROBERT USED ALL THE TRICKS IN THE BOOK TO TRY TO PERSUADE US TO BUY SOMETHING WE DON'T PARTICULARLY NEED AT THIS POINT. FOR BEING A TECHNICIAN HE CERTAINLY HAS A VERY AGGRESSIVE SALES APPROACH! THE SERVICE WAS ON TIME, EVEN THOUGH WE HAD TO WAIT 3-4 DAYS FOR A TECH TO COME OUT (WE UNDERSTAND THIS IS THEIR BUSY SEASON AND FORTUNATELY IT WASN'T A GREAT HARDSHIP TO BE WITHOUT HEAT).

COMPANY DID NOT RETURN CALL. WE PROCEEDED WITH ANOTHER CONTRACTOR.

WHAT REALLY IMPRESSED ME ABOUT THIS COMPANY WAS THEIR WILLINGNESS TO HELP ME OUTSIDE OF REGULAR HOURS. OUR OLD FURNACE WAS A SPECIALIZED LENNOX WHICH WAS TOUGH TO SERVICE AND TOUGH TO GET PARTS FOR. IT MADE A STRANGE NOISE AND PUT OUT A FUNNY SMELL ON A WEEKEND. I CALLED SWISS AIR'S ANSWERING SERVICE AND WAS SOON TALKING TO A TECHNICIAN WHO WAS HELPING ME OVER THE PHONE. WE EXCHANGED SEVERAL CALLS AND EVENTUALLY DECIDED TO TURN THE FURNACE OFF UNTIL THE TECHNICIAN COULD MAKE A HOUSE CALL. IN THE MEANTIME, THE TECHNICIAN GAVE ME NEW FURNACE OPTIONS AT DIFFERENT PRICE LEVELS WHICH I RESEARCHED AND THEN CALLED HIM WITH QUESTIONS. HE WAS VERY KNOWLEDGEABLE. WHEN IT CAME TIME TO REPLACE THE FURNACE, THEY INITIALLY RECOMMENDED REPLACING THE AC UNIT AS WELL, BUT WHEN THEY SAW OUR AC UNIT, THEY SAID IT WAS A GOOD MAKE AND TOLD US IT WAS OKAY TO LEAVE AS IS. I FELT THEY WERE BEING HONEST WHEN THEY COULD HAVE PUSHED FOR THE EXTRA BUSINESS.

I FOUND A LOT OF SCREWS SCATTERED AROUND ON THE BASEMENT FLOOR AFTER THE INSTALLATION. THEY DID A VERY POOR JOB IN CLEANING UP THIS TIME.

OVERALL WAS A GOOD EXPERIENCE, BUT WENT WITH A DIFFERENT COMPANY FOR A BETTER WARRANTY. SALES REP WAS FRIENDLY AND PROFESSIONAL. WOULD CONSIDER THEM FOR OTHER WORK IN THE FUTURE.

JIM WAS INCREDIBLY PLEASANT, HELPFUL AND POLITE. HE ARRIVED ON TIME AND WENT OUT OF HIS WAY TO PROVIDE A REFERRAL I REQUESTED AND, HE WAS NICE TO MY PETS!

MY EXPERIENCE WITH THEIR SALESMAN WAS THE WORST I HAVE EVER HAD WITH ANY SALESMAN, IT WAS UN-PROFESSIONAL, AND OFFENSIVE. WE HAD A QUESTION ABOUT SOME WORK, AND HE DID NOT KNOW THE HVAC CODES TO KNOW IF IT WOULD BE PERMITTED. WAS RUDE TO ME BECAUSE I DID NOT KNOW THEM. SECONDLY WHILE DISCUSSING A NEWSPAPER ARTICLE, I MENTIONED A PORTION OF THE ARTICLE, AND HE CALLED ME A LIAR STATING MY FACTS WERE INCORRECT, YET I HAD THE ARTICLE IN MY CAR WHICH COULD PROVE IT. I HAVE NEVER HAD SOMEONE TRY TO SELL ME SOMETHING, AND BE SO RUDE, CONDESCENDING, AND OFFENSIVE. I WOULD NEVER HIRE A COMPANY WITH A REPRESENTATIVE THAT THINKS IT'S OKAY TO GET IN THE CUSTOMER'S FACE AND CALL THEM A LIAR, AND STILL NOT KNOW THE HVAC CODES, AND WHAT IS ALLOWED ACCORDING TO STATE SAFETY STANDARDS.

THE SALES REP AND INSTALLERS WERE ALL PROMPT AND PROFESSIONAL.

I WAS PLANNING TO HAVE THE AIR CONDITIONER FIXED WHEN I SCHEDULED THE SERVICE CALL. JIM TOLD ME THAT THE AIR CONDITIONER WAS LEAKING FREON AND THAT IT WAS PROBABLY COMING FROM A BAD COIL BUT IT COULD BE SOMETHING MORE EXTENSIVE. HE SAID THE REPAIR WOULD EITHER BE $400 OR $750 DEPENDING ON WHAT THEY FOUND. EITHER WAY, THE PARTS WOULD HAVE TO BE ORDERED. HE ALSO INSERTED, AT 2 DIFFERENT TIMES, THAT HE WOULDN'T PUT THAT KIND OF MONEY INTO AN OLD SYSTEM, BUT WOULD REPLACE IT. HE ALSO SAID HE PUT A LITTLE FREON IN BUT LEAKED OUT. AS I WAS TRYING TO DECIDE WHAT TO DO, I RECALLED THAT WHEN I USED THIS COMPANY FOR MY OTHER HOUSE 2 YEARS AGO, THEY SAID THAT SYSTEM NEEDED TO BE REPLACED BUT I HAD IT FIXED AND ITS BEEN RUNNING SINCE. I PAID FOR THE ESTIMATE AND CALLED ANOTHER COMPANY. THE NEXT COMPANY SAID IT HAD PLENTY OF FREON IN IT AND FIXED A BAD SWITCH. IT HAS BEEN WORKING EVER SINCE.

THE TECH WAS VERY POLITE AND PROFESSIONAL. WORE SHOE COVERINGS INTO MY HOUSE WHICH WAS VERY NICE. TOOK THE TIME TO EXPLAIN WHAT WAS DONE AND WHAT I COULD DO TO PREVENT THIS IN THE FUTURE. VERY PLEASED WITH THE RESPONSE FROM THE OFFICE AS WELL!

VERY PROFESSIONAL AND RESPONSIVE. WERE AT THE HOUSE THE SAME DAY I CALLED. COMPLETE ESTIMATE ON THE SPOT. NO SURPRISE CHARGES LATER - FINAL COST WAS EXACTLY AS QUOTED, EVEN THE SALES TAX. INSTALLED NEW UNIT THREE DAYS LATER. IN AND OUT IN FOUR HOURS. NO HIGH PRESSURE SALES. VERY SATISFIED.

THEY GAVE US A FAIRLY QUICK APPT, AND ARRIVED ON TIME. PROFESSIONAL, CLEAN, QUICK. A GOOD ENOUGH EXPERIENCE THAT THEY WERE ABLE TO TALK US INTO THEIR SERVICE PLAN, WHICH IS TOO EXPENSIVE FOR COMFORT BUT SEEMS A WORTHWHILE INVESTMENT.

I THOUGHT IT WAS A LITTLE HIGH. I HAD TO PAY RIGHT THEN, I THOUGHT THAT THEY WOULD SEND A BILL.

THEY WENT ABOVE AND BEYOND TO SERVICE US!! THEY WORKED THROUGH A LIGHTNING STORM TO GET OUR A/C UP AND RUNNING! THEY ARE EXCELLENT!

THE INITIAL CONTACT WAS MADE FOR REPAIR AND THE SERVICE MANAGER DAN WAS ABLE TO GET US GOING, OVER THE PHONE, AT NO CHARGE! AFTER DETERMINING THE SYSTEM WAS ON ITS LAST LEGS WE DID NOT HESITATE TO CALL SWISS AIR BACK TO REPLACE IT. THEY WERE OUT THE NEXT DAY AND FINISHED THEIR JOB BEFORE DINNER. WE HAVE SINCE RECOMMENDED SWISS AIR TO OTHERS. PRICE IS VERY COMPETETIVE. GOOD JOB!

GOT ESTIMATE FROM COMPANY. VERY HONEST IN CONSULTATION/ESTIMATE MEETING ON FRIDAY. PROMISED ESTIMATE IN WRITING, TO BE DROPPED OFF AT HOUSE ON MONDAY. I CALLED AT 4:30 ON TUESDAY AND LEFT MESSAGE TO REMIND ESTIMATOR OF PROMISE. HE DROPPED OFF ESTIMATE ON MID-DAY WEDNESDAY AND SAID HE'D BEEN EXTREMELY BUSY. BECAUSE OF REPRESENTATIVE'S LACK OF COMMUNICATION, AND HIS BROKEN PROMISE TO HAVE ESTIMATE ON MONDAY, WE DECIDED TO HIRE A MORE EXPENSIVE COMPANY.

SERVICE WAS COMPETENT AND TIMELY, BUT MINOR ITEMS SEEM TO BE $99 EACH. THE UNIT WAS WORKING AGAIN WITHIN AN HOUR OF ARRIVAL. DURING A SEPARATE VISIT, THE SALESMAN MADE ME FEEL LIKE HE WAS TRYING TO SELL ME A USED CAR. HE WAS FAR MORE INTERESTED IN DETERMINING WHAT I COULD AFFORD THAN HE WAS IN PROVIDING ANY GUIDANCE. WAS I LOOKING FOR THE STANDARD, PREFERRED OR OPTIMAL PRICE RANGE? ONCE WE DETERMINE A PRICE, WE CAN DETERMINE MODELS. PREFERRED COULD BE EITHER A 92% SINGLE STAGE FURNACE OR AN 80% 2-STAGE WITH VARIABLE SPEED FAN. THE SALESMAN LEFT THE STANDARD PRODUCT BROCHURES. THERE WAS LITTLE PROVIDED REGARDING THE ADVANTAGES, DISADVANTAGES AND POTENTIAL PAYOFFS FOR THE VARIOUS OPTIONS. HE TOOK HIS THREE PRICE RANGE CHART WITH HIM, AND LEFT NO WRITTEN QUOTE OR PRICING INFORMATION BEHIND.

TIMELY, VERY GOOD COMMUNICATIONS AND FOLLOW THROUGH. FAIR PRESENTATION OF OPTIONS OF SHORT TERM VERSUS LONG TERM REPAIR / REPLACEMENT COSTS. GAVE GOOD ADVICE ON POTENTIAL UPGRADES.

FOLLOW UP AND SERVICE WAS EXCELLENT.

THEY WERE PRETTY EXPENSIVE TO COME OUT ON A HOLIDAY. IT WAS $175 FOR 15 MINUTES. FOR A NON-HOLIDAY IT WOULD $65 FOR 15 MIN. I THOUGHT THAT WAS PRETTY EXPENSIVE.

HIS LACK OF PROFESSIONALISM WAS A TURN OFF. I ORIGINALLY CALLED HIM WHEN MY AIR WAS NOT WORKING. THE AIR DID START TO WORK AGAIN AND WHEN HE CAME OUT HE ACTED LIKE HE DIDN'T WANT THE SERVICE BECAUSE THE A/C WAS WORKING. HE DIDN'T TAKE THE TIME TO WRITE ANYTHING DOWN OR TAKE MEASUREMENTS. HE LEFT HIS BUSINESS CARD BUT I WILL DEFINITELY NOT CALL THEM BACK.

EXPERIENCE WAS GOOD. WE DID NOT BUY FROM THE SWISS AIR SALESMAN THOUGH. WE BOUGHT THE SYSTEM FROM WORTHINGTON AIR INSTEAD. PRIMARILY BECAUSE OF PRICE AND THE KNOWLEDGE THE WORTHINGTON AIR REP POSSESSED. ALSO WORTHINGTON AIR IS ONE OF THE TOP RATED COMPANIES IN COLUMBUS.

THEY WERE VERY QUICK TO RESPOND. THE ONLY PROBLEM WAS THE PRESSURE TO BUY THE DISCOUNTED PLAN. OTHER THAN THAT, THEY WERE GREAT.

KIRK SOLD ME THE SYSTEM JUST A FEW DAYS AGO. HE WAS HERE PROBABLY 1.5 HOURS EXPLAINING TO ME ALL THE DIFFERENT SYSTEMS, OPTIONS, ETC. HE WAS EXTREMELY THOROUGH. TODAY, DAN AND MATT SHOWED UP TO INSTALL THE SYSTEM. THEY WERE ABOUT A HALF HOUR LATE (FROM THE TIME WINDOW I WAS GIVEN). I WOULD HAVE APPRECIATED A CALL LETTING ME KNOW THEY WERE DELAYED, BUT I WAS NOT UPSET. WHEN THEY GOT HERE, THEY WERE JUST SO PROFESSIONAL AND EFFICIENT THAT IT COMPLETELY MADE UP FOR THEIR INITIAL TARDINESS. THROUGHOUT THE DAY, THEY TOOK SPECIAL CARE TO PREVENT DAMAGE TO MY HOUSE AND FURNISHINGS, AND CLEANED UP THE ENTIRE AREA BEFORE LEAVING. I AM VERY HAPPY TO HAVE COOL AIR RIGHT NOW, SINCE IT IS AROUND 90 DEGREES OUTSIDE. IT IS VERY CLEAR WHY THIS COMPANY HAS SUCH GOOD RATINGS FROM SO MANY OTHERS ON ANGIE'S LIST. I WOULD RECOMMEND THIS COMPANY TO ANYONE AND WOULD HIRE THEM BACK ANYTIME I NEED HEAT/AC WORK DONE!

THIS WAS A GREAT COMPANY TO WORK WITH. THEY WERE ABLE TO SCHEDULE THE APPT. QUICKLY AND WERE ON TIME. THE TECHNICIAN TOOK HIS TIME AND EXPLAINED EVERYTHING TO ME. I WAS VERY IMPRESSED BY THE PROFESSIONALISM. THE TECHNICIAN SPENT OVER AN HOUR LOOKING AT THE SYSTEM AND MAKING MINOR REPAIRS. I THOUGHT THE COST WAS VERY FAIR, GIVEN THE AMOUNT OF TIME AND EFFORT.