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Carpet Ladies Company
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
Reviews
4.866 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 15% | ||
| 2% | ||
| 2% | ||
| 0% |
Showing 1-25 of 66 reviews
Brian L.
Dec 2020
We couldn't be happier with our new SmartStrand carpet installed by the Carpet Ladies Company...it feels like walking on air! The entire process was very smooth; from the initial consultation with Constance, who patiently took several hours to make sure we chose the right carpet/pad for our color scheme, but also discussed the differences in brands/price ranges/comfort, etc. We felt that she truly cared about making sure we chose the right carpet for our home. After the consultation, we worked with the Owner, Kathy Ranalli, who couldn't have been more friendly and professional. When we talked to her initially, and then again to set the installation date, the conversations were very comfortable, and we felt as if we had known her for a long time! The installation went very smoothly, and the installers were extremely professional, friendly, and efficient! We were enjoying our carpet just minutes after the installation. We would highly recommend the Carpet Ladies Company for any type of flooring installation needs, as they truly care about doing things the right way, and giving the customers the value they deserve! We are extremely happy with our carpet, and especially happy that we chose the Carpet Ladies Company for this project!
Mike P.
Apr 2020
Floor looks wonderful. Great installer and friendly people to work with. I can't tell you how much we have enjoyed our new floors.
Response from Carpet Ladies Company
"I forgot to respond to this review but see that you have enjoyed your floors so far so that's great. We have also completed another project in your complex !! Your neighbors also purchased the Luxury Vinyl Planks with the CORK backing. Thanks again enjoy the new look."
Rebecca B.
Jan 2020
I am so happy with the work that Kathy and her crews completed! Her Brazilian carpenters did excellent and beautiful hardwood installation. I can't wait to finish the rest of the wood floors in the house. The carpet crews did a great job as well! They clean up afterwords and are very respectful. Kathy is super to work with. She has wonderful ideas and is so helpful in the decision process and stays with you until the job is complete. I highly recommend using Kathy! She's friendly, energetic, and works so hard for her clients.
Response from Carpet Ladies Company
"We just finished another project in your neighborhood and she is a close neighbor. I totally forgot to respond to this review and wanted to THANK YOU very much for trusting us to do this HARDWOOD & CARPET projects in your home. Give us a call when you want to do the first floor that might be best doing that space while the family takes a vacation - lol"
SHARON K.
Nov 2019
I wanted to have my very old carpeting removed from my entire house; and, since I have pets, I needed a flooring product that is durable, reasonably waterproof and easy to cleanup. I contacted a couple of contractors but didn't feel comfortable with their responses or lack of. I then came upon Carpet Ladies and, me being a woman, I was anxious to give them a try. Once I made the contact, Constance, the flooring sales advisor in my area, called me within a few hours and was in my living room that same evening helping determine the best product for my needs. We decided on luxury vinyl tile and I've been very pleased with it. Since I live in Reynoldsburg, Constance was never far away and she oversaw the entire project from start to finish. She absolutely went above and beyond and the installers were very competent and efficient. They were installers that Carpet Ladies uses regularly and they knew the standards that were expected. It's been a year now and the LVT is proving to be very sturdy and low maintenance. I would definitely recommend Carpet Ladies and would use them again if needed.
Response from Carpet Ladies Company
"Wow ? [Member Name Removed] this is so appreciated and we THANK YOU again online here as we already thanked you personally over the phone for your business and especially your TRUST you gave our team to complete this huge project. Enjoy the transformation and beautiful Luxury Vinyl tile flooring."
Patricia G.
May 2019
Constance Staber helped me a lot in looking for a perfect carpet that does not have a strong odor. She is very helpful and very sensitive in what you need and provides good customer service, The installation was very good, they hauled the old carpet away, they went above and beyond and the carpet was very nice. They have a very reasonable price and I would highly recommend them.
Response from Carpet Ladies Company
"Thank you again for all your patience's and especially the trust to work inside your home. We have installed that same carpet in a few projects now and it all started with getting the spec's and details FACTS off your project. We care about what people use in their home especially for clients that are sensitive to chemical and allergic to VOC's that are common in carpet. Here's to good health."
MARTHA S.
May 2019
Went well. The representative came out twice with samples. Installers were on time and competent
Response from Carpet Ladies Company
"Thanks so much for your business ! Our team of Personal Flooring Advisors to the installers are very experienced in this field and we are so glad that made a lasting impression."
Daniel M.
Feb 2019
They did a great job, stretched the carpets in our bedrooms that had wrinkled due to age and steam cleaning and they look great.
Response from Carpet Ladies Company
"I forgot to Thank you officially !! Keep us in mind when you are shopping for ANY new flooring for your home. We sell and install HARDWOOD, Luxury Vinyl Tile, carpet of course, custom rugs and runners on stair cases, kitchen tile back splashes, bathroom tile flooring, bamboo, cork & carry GREEN CERTIFIED flooring products. We also REFINISH hardwood flooring and do repairs of all kinds."
Colette H.
Feb 2019
After seeing them on Angies list, I met Connie from Carpet Ladies at my home. I wanted an oversized dining room, sitting room and steps re-carpeted. The samples she showed me were on point for my needs and she didnt push me to rush. She met my cost point and even checked for specials. Their price was below everyone else's. Her detail in measuring my floor, corners, and steps (a woman's thing) was the best I've seen and her knowledge was beyond anyone I've encountered on the subject. The crew that came did a fantastic job in tge time period they promised to come. They were fast, competent and pleasant. Connie showed up to inspect the job before they left. I've had a lot of work done in my home, but this company was one of my best picks! I live in the Reynoldsburg area and the Carpet Ladies were the right people for the job.
Response from Carpet Ladies Company
"Wow this is incredible. We are so happy that your happy and our Flooring Sales Advisor truly made a difference. We are in the people business we just also happen to sell & install flooring. See you on your next job !!"
Felix O.
Jun 2017
Excellent. They were very responsive to call, text and email.
Response from Carpet Ladies Company
"Glad we could assist in getting all the flooring replaced for this listing - Good luck selling Sometimes it's what's needed when hitting the market. I'm sure Realtor Diane Milhoan will do a nice job in marketing this too. Thanks !"
Maria F.
Apr 2016
The saleswoman came to my home to show me samples and take down the details of the job and was extremely friendly and professional. A detailed estimate was emailed in a timely way and they made sure that I was clear about everything that appeared on it. The installers were also responsive, friendly and did a beautiful job. They also replaced thresh holds and toe moulding. I would definitely use them again.
Response from Carpet Ladies Company
"Our Flooring Sales Advisor truly enjoyed working with you folks. She mentioned has pleasant it was to assist you in finding "JUST" the right neutral color. Appreciate the time you took out for us ! Thanks"
Debra R.
Nov 2015
We had fired the previous installers who worked for Lowes and had many square yards of vinyl in our garage. Carpet Ladies did this huge installation on very short notice. They met Lowes' installation price. Their prices are a bit higher than Lowes or Rite Rug; however, if you could see these people work in comparison to workers from these other companies, you would know why. They did an extremely careful, painstaking job on both the luan and the vinyl. They tried to keep the workspace as clean as possible while the project was ongoing (about one week). The owner does not take shortcuts when it comes to work; quality matters. In addition, I'd highly recommend taking advantage of their in-home service as their decorator really has a good eye for color, etc. She has excellent taste.
Response from Carpet Ladies Company
"These compliments made our day and THANK YOU for your business after many struggles you faced in dealing with a Big Box Store. We like when clients appreciate our "personal service" approach as we continue to make a difference one client at a time. We still believe its SERVICE first when your working inside peoples homes and will continue to respect their private lives while working to finish these projects in a timely manner."
David B.
Oct 2015
Outstanding. The quality of the flooring and installers were excellent and the price was significantly lower than everyone else. Kathy , the owner, was personally involved from start to finish at both properties and her suggestions were spot on. The installers were professional and took pride in their work. The only blemish was the time it took to install was longer than estimated but my understanding is it's common in the industry. I recommend Kathy to my mom and she's getting her floors done this month for significantly less with the exact same laminate as other competitors.
Response from Carpet Ladies Company
"You ROCK [member name removed]! We appreciate the time you took in your very busy work schedule to give us this feedback. We are so glad we could assist you in your new home after being our client before when you lived in that downtown condo. Thanks again for the family referral too !"
BARBARA M.
Aug 2015
This is the second time I have used Kathy and her company. Once in 2006? and 8/7/15. She is owner /operator and I couldn't be happier to support a independently owned business. Kathy cares about her company her clients and her crews. As with any home improvement projects things happen that are unexpected, Kathy resolves these to your satisfaction. She always communicates and manages the project admirably.
Our first project was cork flooring and 2nd floor carpeting in a loft and bonus room. The cork flooring looks like it did the day she put it in 9 years ago.
The second project was carpeting for Master bedroom/ bath and stairway.
What I like about Kathy and her crew is they have suggestions. They see a lot of homes and many different presentations. Both times they made recommendations which I hadn't thought of immediately knew they were good ideas.
I am more than happy to support a small business that cares about each and every one of her clients and projects!
Our first project was cork flooring and 2nd floor carpeting in a loft and bonus room. The cork flooring looks like it did the day she put it in 9 years ago.
The second project was carpeting for Master bedroom/ bath and stairway.
What I like about Kathy and her crew is they have suggestions. They see a lot of homes and many different presentations. Both times they made recommendations which I hadn't thought of immediately knew they were good ideas.
I am more than happy to support a small business that cares about each and every one of her clients and projects!
Response from Carpet Ladies Company
"Thanks appreciate your detailed thoughts regarding the products and services you've received. We want to commend you for taking the proper steps along the way to improve your flooring and its nice to see you've enjoyed it before placing your house on the market. Good Luck SELLING !!"
Lani W.
Jul 2015
The quoted was higher than I expected and we opted not to use them.
Celina F.
Jun 2015
Thanks to one or both of my dogs, I had a section in my family room where they decided it was a great place to urinate.
One night I ended up ripping that section of carpeting up along with the floor padding. I knew I had another section of carpeting in the basement but needed someone with experience to replace it. Kathy called me and discussed the project and set me up with her contractor, Dan. He scheduled an appointment and came out, on time, and did a fantastic job of replacing the carpeting and padding.
One night I ended up ripping that section of carpeting up along with the floor padding. I knew I had another section of carpeting in the basement but needed someone with experience to replace it. Kathy called me and discussed the project and set me up with her contractor, Dan. He scheduled an appointment and came out, on time, and did a fantastic job of replacing the carpeting and padding.
JAMES R.
Apr 2015
Have done business with Carpet Ladies before and didn't hesitate to call Kathy again. My wife and I had pretty much made up our minds on what carpet we wanted and we wanted it to match the carpet Kathy had installed a few years ago. She made it very clear from the beginning that she'll install whatever we choose but wanted us to look at other samples that she had. She is so meticulous in that she looked at the paint color of the rooms, the furniture color as well as the hardwood floors and showed samples that would work for us. There was no high pressure sale involved because she again said she'll go with what we first wanted.
We are so glad she took the time to show us the samples because we chose one of the samples and both rooms look wonderful. The color and fabric of the carpet added so much to the beauty of the rooms and we are so pleased with the way both rooms look.
The installers did a great job, did a few extras for us and were very careful when moving the furniture.
Don't hesitate to call Carpet Ladies like I did!
Response from Carpet Ladies Company
"Appreciate the opportunity after 15 years in business to have clients that call us back time after time - Thank you again!! Hey you folks get an A+ grade for keeping that carpet we sold you a few years back on the 2nd floor looking so good. Wow I couldnt believe how well your carpet looked !!"
Michelle W.
Feb 2015
We found the Carpet Ladies through a referral from a local Columbus Ohio Realtor. They highly recommended them for all types of flooring and the fact that they had been in business in the Columbus area for over 15 years and had recently branched out to Nashville. After sending our contact information through their website, we were contacted the same day by the owner and setup an appointment for an estimate. We were extremely happy to have the option of an "in home" shopping experience rather than visiting numerous retail locations. The Flooring Sales Advisor brought out many samples of real hardwood to get us started and to help narrow down our choices. They had a great deal of knowledge regarding the various types of wood species, very helpful since we were interested in Exotic hardwoods and the costs to help budget. This is where the "in home" experience really paid dividends as we were able to see what the flooring looked like in our home, next to our existing wood moldings, cabinets etc. Plus, we didn't have to spend our time gathering samples or searching for what we thought would look good, only to find out it didn't once we got it home. We fell in love with the Brazilian Cherry 3 1/2 nail down flooring which coordinated perfectly with the other wood grains in our home. We choose the 3 1/2 versus the 5 inch because we felt the wood had more movement and more contrast. The flooring advisor cautioned us that the wood would darken over time and to be careful with throw rugs in areas that get more sun. The estimate fit our budget, we were extremely happy with our choice of flooring, the flooring advisor and could not wait to get started!
The project had to be done in phases, which meant a long week, but working with the company was very easy from start to finish. They were very considerate of our personal space and work schedules. The flooring was delivered first, to acclimate in our home. It was delivered by the actual installers for our floor and the installation process was explained to us in detail by the person doing the work. Phase 1 entailed removing old hardwood from our kitchen, and the old carpeting and padding in our great room/dinning room and hallway. They moved all of our furniture, numerous times and we didn't lift a finger. Phase 2 was installation. We requested extra design work in the hallway leading to the bedrooms, the craftsmanship working with seasoned contractors with years of experience was a key factor in how this area turned out. These angles in our hallway give a custom look not seen in other homes. The installers took exceptional care with the wood variations. The floor was treated like a pattern match and no two colors were installed side by side but carefully installed, staggering colors, which gives the floor the movement we were looking for and highlighting the beauty of the Brazilian Cherry. In addition, they also installed hardwood registers and even replaced a piece of carpeting for a better threshold fit at no charge. We constantly get compliments on our new hardwood floors, especially the hallway. The Carpet Ladies did EXACTLY what we requested.
I have worked with vendors in my career for over thirty years. I was very impressed by the professionalism and attention to detail from all of the Carpet Ladies employees. If you are looking to save money and get the best customer service experience, we would highly recommend Carpet Ladies. They can assist you in flooring product selections, bring them to you and then do the installation. We made a large investment in our home with the new hardwood floors and know that this money was well spent. We will certainly reap the benefits from our investment whenever we choose to sell. In the meantime, we enjoy our floor everyday and the compliments we continue to receive, thank you Carpet Ladies!
The project had to be done in phases, which meant a long week, but working with the company was very easy from start to finish. They were very considerate of our personal space and work schedules. The flooring was delivered first, to acclimate in our home. It was delivered by the actual installers for our floor and the installation process was explained to us in detail by the person doing the work. Phase 1 entailed removing old hardwood from our kitchen, and the old carpeting and padding in our great room/dinning room and hallway. They moved all of our furniture, numerous times and we didn't lift a finger. Phase 2 was installation. We requested extra design work in the hallway leading to the bedrooms, the craftsmanship working with seasoned contractors with years of experience was a key factor in how this area turned out. These angles in our hallway give a custom look not seen in other homes. The installers took exceptional care with the wood variations. The floor was treated like a pattern match and no two colors were installed side by side but carefully installed, staggering colors, which gives the floor the movement we were looking for and highlighting the beauty of the Brazilian Cherry. In addition, they also installed hardwood registers and even replaced a piece of carpeting for a better threshold fit at no charge. We constantly get compliments on our new hardwood floors, especially the hallway. The Carpet Ladies did EXACTLY what we requested.
I have worked with vendors in my career for over thirty years. I was very impressed by the professionalism and attention to detail from all of the Carpet Ladies employees. If you are looking to save money and get the best customer service experience, we would highly recommend Carpet Ladies. They can assist you in flooring product selections, bring them to you and then do the installation. We made a large investment in our home with the new hardwood floors and know that this money was well spent. We will certainly reap the benefits from our investment whenever we choose to sell. In the meantime, we enjoy our floor everyday and the compliments we continue to receive, thank you Carpet Ladies!
Tracy G.
Jan 2015
Multiple issues with this company. Will never use again and will not recommend to others. I would give an F but Angie's list wants to arbitrate when F's are given so I used all D's.
1) Owner said floor could be layed vertical in room so that it didn't match same patter as foyer wood since that flooring is no longer available. She didn't know what she was talking about so when I walked in on the installers half way thru installation and it was going same direction as foyer I freaked. Installers had to stop work, and then had to call owner only for her to tell me she was wrong about direction. Why would you promise something you have no knowledge about??
2) There was a particularly dark piece of wood near the office entrance. Stuck out like a sore thumb. (why did the installers use that piece??) Tried multiple times to get owner to replace it. Sent her a text with a picture clearly showing how much that ONE piece of wood stood out. It took me complaining to Angie's List BEFORE she would even address it. And then she wanted ME to pay for an ENTIRE box of flooring to fix the one board that was maybe 2 feet long!!!
3) Took over a month for her to get someone out and finally fix the flooring.
4) Then she tells me to NEVER go thru Angie's list again to try to get them to fix something! WHY wouldn't I? That's what it took to motivate her to even talk about fixing the one piece of wood!!!
Never again...
1) Owner said floor could be layed vertical in room so that it didn't match same patter as foyer wood since that flooring is no longer available. She didn't know what she was talking about so when I walked in on the installers half way thru installation and it was going same direction as foyer I freaked. Installers had to stop work, and then had to call owner only for her to tell me she was wrong about direction. Why would you promise something you have no knowledge about??
2) There was a particularly dark piece of wood near the office entrance. Stuck out like a sore thumb. (why did the installers use that piece??) Tried multiple times to get owner to replace it. Sent her a text with a picture clearly showing how much that ONE piece of wood stood out. It took me complaining to Angie's List BEFORE she would even address it. And then she wanted ME to pay for an ENTIRE box of flooring to fix the one board that was maybe 2 feet long!!!
3) Took over a month for her to get someone out and finally fix the flooring.
4) Then she tells me to NEVER go thru Angie's list again to try to get them to fix something! WHY wouldn't I? That's what it took to motivate her to even talk about fixing the one piece of wood!!!
Never again...
Response from Carpet Ladies Company
"Technical response: Hardwood has various natural grains and this client wasnt satisfied with (1) piece of a darker bamboo material product that was selected from a maker of "CHINA". Products being purchased more from oversea's you have more variations of color and quality than our flooring products Made in AMERICA !!!"
Bethany D.
Oct 2014
.
Response from Carpet Ladies Company
"Thanks for taking the time to give us feedback on your recent NEW CARPET with Carpet Ladies Co & we did hope to gain more clients and try to upgrade from our basic carpet "special" to a higher quality that will last longer in your home. Remember, we do all TYPES of flooring and services so keep us in mind next time. Make note to clean your carpet at least (1) time every year using a professional company so that will be able to show your receipt if you need to exercise any carpet manufacturer warranty in the future."
BRENDA L.
Oct 2014
It went fine. Had an issue with the usual person who lays the carpet but was able to get another guy.
Cynthia F.
Sep 2014
unknown
Response from Carpet Ladies Company
"We appreciate the time a client of ours takes to give us feedback on Angie's List because people today are so busy with many things on their plates. Thank you very much in giving feedback as we know folks sometimes are pleased with various parts of the flooring process or someone they come in contact with like our installers. These guys are what makes or breaks the business sometimes and we will be praising them specifically to assure them all their professionalism paid off. Again, thank you - Looking forward to working with you in the future."
Lauren C.
Apr 2014
Excellent process from picking the material (which she brought to my living room), reviewing the color choices in the space, and the installation process went off well. What I really liked was her installers could do both carpet and linolium. Other providers said they needed two crews and would need to charge me a $250 minimum for my 16 sq ft of linolium.
Response from Carpet Ladies Company
"Thank you for writing your report and taking the time out of your busy schedule. We so much appreciate that and I remember taking the extra time to make sure you selected the right vinyl for such a small area but it was a very HIGH traffic zone. So, glad to hear from you ...even if its down the road its greatly appreciated :) Happy Spring !! Thanks a million !"
Deanna C.
Feb 2014
We purchased carpet for two large downstairs rooms and our
entire upstairs this winter and couldn?t be happier with the service we
received from Carpet Ladies! I was
stumped on where to shop because I?d done some homework on how to buy carpet
and was aware of the fact that it?s similar to working with used car
salespeople.
Then I turned to Angie?s List and found Carpet Ladies with
an A rating? there were others but it being a business run by ladies got me:-) From the first contact with them I knew I?d made
the right decision. They came to my home
with samples geared towards my required specifications and desired style. About two weeks later, my carpet was
installed by a very polite, trustworthy and hard working crew, which Carpet
Ladies has worked with for a long time.
I would definitely work with this company again!
entire upstairs this winter and couldn?t be happier with the service we
received from Carpet Ladies! I was
stumped on where to shop because I?d done some homework on how to buy carpet
and was aware of the fact that it?s similar to working with used car
salespeople.
Then I turned to Angie?s List and found Carpet Ladies with
an A rating? there were others but it being a business run by ladies got me:-) From the first contact with them I knew I?d made
the right decision. They came to my home
with samples geared towards my required specifications and desired style. About two weeks later, my carpet was
installed by a very polite, trustworthy and hard working crew, which Carpet
Ladies has worked with for a long time.
I would definitely work with this company again!
Response from Carpet Ladies Company
"We appreciate each and every client we earn ~ and its clients like this and all the others that appreciate our unique in-home service and hard work that makes us continue in this business! Thank you again for the time you spent in completing this review - We enjoyed the job !!"
Jennifer B.
Oct 2012
Kathy with Carpet Ladies was very responsive and honest. She arrived with several rug samples exactly the type I was searching for. She helped me pick out the right rug type for my staircase and never tried to oversell me which I liked. The rug was made then installed shortly after.
Sherry S.
Oct 2012
I called Kathy to make an appointment for an estimate on installing some carpet on a set of stairs and laminate in a bedroom and hallway. Kathy was very flexible in setting up an appointment convenient for me. She is very knowledgable on flooring. The installers were great. Paid great attention to detail. I was having laminate that looked like hard wood floors and they made sure the new flooring matched the old flooring that was already installed. They also did not hesitate to to ask me questions and even had me look over their work several times. Experience overall was good.
One note: It took longer than anticipated to set up a time to install the flooring. Originally we were planning on having the flooring installed within 2 weeks from our initial meeting. Because of the type of carpet and time for delivery, it took 4 weeks before we could schedule a time to install. Once everything was delivered, Kathy was very accommodating in setting up a time for installation.
One note: It took longer than anticipated to set up a time to install the flooring. Originally we were planning on having the flooring installed within 2 weeks from our initial meeting. Because of the type of carpet and time for delivery, it took 4 weeks before we could schedule a time to install. Once everything was delivered, Kathy was very accommodating in setting up a time for installation.
Licensing
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FAQ
Carpet Ladies Company is currently rated 4.8 overall out of 5.
No, Carpet Ladies Company does not offer free project estimates.
No, Carpet Ladies Company does not offer eco-friendly accreditations.
No, Carpet Ladies Company does not offer a senior discount.
No, Carpet Ladies Company does not offer emergency services.
No, Carpet Ladies Company does not offer warranties.