Carmen's Vacuum & Janitorial- Closed

THEY HAD SCRUBBER FOR 3 WEEKS, WITHOUT CONTACT, WHEN THE JOB WAS SUPPOSED TO TAKE ONLY 1 WEEK.

BISSELL SENT ME TO CARMEN'S TO HAVE MY VACUUM REPAIRED UNDER WARRANTY. CARMEN'S SAID IT WOULD BE TWO WEEKS. AFTER FOUR WEEKS, I CALLED. THE SALESMAN SAID HE'D CHECK ON IT, AND CALL ME BY NOON THE NEXT DAY. TWO WEEKS LATER I CALLED AGAIN. HE CHECKED, AND IT HAD COME BACK FROM THEIR REPAIR SHOP. IT HAD BEEN SITTING IN THE BACK ROOM, BUT NO ONE HAD CALLED ME. I COULD UNDERSTAND SIX WEEKS FOR A JOB THAT WAS PROMISED IN TWO IF THEY HAD EVER BOTHERED TO PICK UP THE PHONE, AND CALLED ME, OR EVEN RETURN MY CALLS. AS IT WAS, THIS WAS A VERY FRUSTRATING EXPERIENCE. A VACUUM ISN'T SOMETHING YOU REALLY WANT TO BE WITHOUT FOR SIX WEEKS. AT LEAST THE VACUUM WORKS PROPERLY NOW.

THEY DIDN'T LISTEN TO ME. I SPECIFICALLY ASKED THEM TO CLEAN THE VACUUM AND THEY FIXED PROBLEMS WITH THE VACUUM THAT WILL REQUIRE MORE MAINTENANCE AND I DID NOT APPROVE THE WORK. I THOUGHT THE SALE PERSON WAS VERY INCONSIDERATE.

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I HAD THE BRUSH ASSEMBLY APART AND THE MAN TOLD ME IT COULD NOT BE PUT BACK TOGETHER AND I WOULD HAVE TO BUY A NEW ONE. THIS WAS UNTRUE, AS THE ASSEMBLY SNAPPED TOGETHER EASILY IN 30 SECONDS. HE ALSO MADE JOKES ABOUT MY PHYSICAL HANDICAP. POSSIBLY THE RUDEST PERSON I HAVE EVER MET. I WILL NEVER SET FOOT IN HIS STORE AGAIN.

THEY SAVED ME MONEY BY GIVING ME A CHEAPER REPAIR.

THE NEW CORD WAS DIFFERENT SIZE AND NOT AS GOOD QUALITY AS THE OLD ONE. IT WAS HOT TO THE TOUCH WHEN WE RAN THE CLEANER. WHEN WE WERE USING IT, IT OVERHEATED AND STOPPED. WE TOOK IT BACK AND THEY DEFENDED THE KIND OF CORD THEY USED, AND THEY ADDED A THERMAL PROTECTOR AND SAID THERE WAS A BAD BEARING IN THE MOTOR.. WHEN I RAN IT AGAIN, IT STOPPED AND STARTED AGAIN AND IT SMELLED STRANGE. I TOOK IT TO A DIFFERENT SHOP, AND THEY CONFIRMED MY SUSPICION THAT CARMEN'S HAD USED THE WRONG SIZED CORD. I THINK IT CAUSED THE MOTOR TO BURN OUT. THE GAUGES AND LIGHTS THAT WORKED JUST FINE WHEN WE ORIGINALLY TOOK IT TO CARMEN'S NEVER WORKED AFTER WE GOT IT BACK. I GAVE UP AND BOUGHT A NEW VACCUUM CLEANER FROM THE SECOND SHOP.

PROBLEM SURFACED AGAIN AFTER VACUUM WAS REPAIRED. UNAUTHORIZED, UNNECESSARY REPAIRS WERE ALSO COMPLETED, AT MY EXPENSE. SERVICE DURATION LASTED 3-4 MONTHS. OWNER SAID HE WOULD RETURN MY EXPENSES IF I PURCHASED A NEW SWEEPER. I ATTEMPTED TO PURCHASE A NEW SWEEPER FROM THEM, TO TAKE ADVANTAGE OF THE EXPENSE RETURN, UNTIL I LEARNED THEY JACKED UP THE SWEEPER PRICE TO COMPENSATE. WE WITNESSED A COUPLE PURCHASING THE SAME SWEEPER, FOR A LESSER COST THAN OUR QUOTE. WHEN QUESTIONED, STORE CLERK SAID THE PRICE DIFFERENCE WAS BECAUSE THE CUSTOMERS WENT TO HIS CHURCH. I WILL NEVER MAKE PURCHASES FROM THIS BUSINESS OR RECOMMEND.

HAVE USED THEIR SERVICE ON SEVERAL OCCASIONS. NOT SURE THEYRE DOING AS MUCH WORK AS THEY CHARGE FOR, PRICES VARY DEPENDING ON WHEN YOURE THERE, VERY UNHAPPY WITH RESPONSE TO CUSTOMER SERVICE ISSUES.

HAVE USED FOR SEVERAL YEARS. WANTED HER VACUUM FIXED- THE CORD HAD PULLED OUT. FIXED IT, THEN IT BROKE AGAIN A FEW WEEKS LATER. CHARGED HER THE SAME TO HAVE IT FIXED. HIGH PRESSURE SALES.

MEMBER BROUGHT IN VACUUM FOR REPAIR. THEY RECOMMENDED SHE BUY A NEW ONE SINCE IT COULD NOT BE REPAIRED. MEMBER BOUGHT NEW ONE-DISSATISFIED-WANTED HER OLD ONE BACK. COMPANY RESPONDED TO NIA-DID NOT RESOLVE- WRITE UP 2/00.KM.

DROPPED OFF TWO SWEEPERS FOR REPAIR. A MONTH LATER, THEY SAID ONE COULD NOT BE REPAIRED. THEY KEPT THE OLD VACCUUM AND CHARGED HER $39 FOR A BRUSH WHICH IS MORE THAN A NEW VACCUUM COST!

ESTIMATE OVER PHONE FOR $40. ACTUAL BILL WAS $52 BUT ONLY CHARGED FOR ESTIMATE.

SUSPICIOUS THAT MAY HAVE SOLD A USED MODEL CALLING IT NEW

TRADES, NEW, NEGOTIATES, REPAIRS, ALSO ON HIGH STREET