C & W Concrete Services Ltd

Customer immediately notified supplier (Paul Vollmer) who state he would be out on Friday, then stated his father ?Gus? would be out on Saturday or Monday (None of these occurred) After many calls over the weekend I got a hold of (R. Glaze) We identified all issues under the issues section below. (R. Glaze acknowledges that he was surprised that the work had been done in one day stating ?You are telling me this was done in one day? The Digging, gravel, flexible board, steps and landing, and the pouring and stamping of the concrete?? The Customer replied ?Yes, this was done in one day, and they did everything except digging, they (supplier?s workforce) did not dig.? ? As a result of this segment of work being done in One Day (originally we were told it would take 2 to 3 days to digout the sod/dirt, lay the gravel, pour the patio, create the steps and landing, and stamp the wet concrete.) ? On July 21st the supplier?s workforce sealed the concrete, but did not fix any edging, and concrete was still adhered to the vinyl siding panels, and aluminum window trim. Also when supplier?s workforce power washed, some wood was stripped from back door. Issues: We have pictures for many of the following issues upon your request. 1.) Sod/Dirt was not removed. (We contracted for this service as well, and it was not delivered) 2.) As a result of suppliers failure to dig customer is able to see rocks above ground line from across the yard. Visually displeasing. 3.) Gravel base was supposed to be 4 inches, it is only 2 inches. This will create foundation issues. (We contracted for this service as well, and it was not fully delivered) 4.) Vertical Face of patio is cracking, and has many holes. Vertical edge looks like it has been shot with a shotgun, obviously this was not done, but I am trying to help visualize the image, I have pictures if necessary. 5.) The finished vertical edge also has inconsistent color?It appears to have received the color that was applied on the surface in some areas, but is completely bear in others. 6.) Steps and Landing are not fully finished, and corners are chipped. 7.) Chunk missing in concrete where patio meets stairs. 8.) Suppliers contractors did not follow agreed upon patio design. 9.) Irrigation system head is buried by concrete patio. Cost $25 to $30 for new head plus five labor hours from our irrigation system company. (5hours X $45 per hour)= $225. Total cost to fix/repair is $250. We would not have had to replace the sprinkler head or move the head if this had not been buried. (If this irrigation system is tunneled out, and replaced with gravel, the base will not be as compact as it was, and may lead to structural integrity issues/cracking of the patio.) 10.) Concrete Adhered to vinyl siding, and windows/screens and concrete dust/splash on aluminum window trim

Overall we are very pleased with the job they performed for us. The finished product is a beautiful and unique feature for our entertainment room that really sets the room apart. We were actually surprised at how expensive it really looks. We couldn't find many companies capable of doing this type of work, but their pricing was very competitive considering the impression they made on us during the sales process. The staff were friendly, considerate, and helpful when explaining things. We actually learned a great deal about various concrete options available to us while we are remodeling our home and we plan on adding a patio later in the year. In addition we have referred C&W to several friends who have all had good experiences with them. There is little we have to complain about regarding this job from start to finish. The only issue we had was that we had to wait a few weeks before the work started, and the staff seem a bit busy at times. However, all the people we dealt with always called us back, the finished product was worth the wait, and once work started it was completed quickly . If we or anyone we know needs any concrete work done, C&W Concrete Services will be the ones doing the work.