Byers Airport Subaru

Air conditioner not working cool air coming out of just one dash vent. Was told it just needed recharge $ 160. But after they had it decided it needed a new condenser for $ 800. I told them I would pass. Then I was told that I would still have to pay $ 160 plus tax for the recharge that they said they did. I paid them $ 177.38 and drove home. Air still exactly the same. I went on YouTube and watched a video on how to recharge and then went to Walmart and for $ 19.88 plus tax purchased recharge kit and followed instructions. Air conditioner now blowing cold air out of all vents just like new. what so you think, liars and thieves?

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It was pretty good except my husband wasn't pleased with the way they kind of pressuring us to buy the extended warranty. We didn't get it. I know they get a kick backs from that. He said right in the beginning that we didn't want anything extra but they still hit you up with it. He was not happy with that. It wasn't the guy that sold the car but you know how they can't do everything in front of one person. They have to take you from this room to that room which personally I think is ridiculous. They said you really should get this. Everything you read in consumer reports say that you don't need all that extra warranties half the time. If it's that big of a problem they do recalls all the time. Actually we got ours for a pretty good price. I didn't get the color I wanted but it was a good price. It took a little while going thru everything. They had more than one person going at the same time. We just happened to be in there at a time when 2 other people, one came in after us and the other one had some issues. We were like wait a minute we got ours real clear cut and all that. They keep you waiting longer than you want to be.

I think they do an adequately good job; it's just the oil changes. First of all, they recommend synthetic for newer cars. It is more expensive.I could go somewhere else, but the reason I've been going to them is because at least if you have any issues they have the Subaru parts. If you go to them five times, they have this little card and I think on the fifth time that you get a free oil change. So, that's how you save the money and they do seem to give you the coupons. Quality is good, I haven't had any issues after the work. They answer all the questions very well, and they're very explanatory, very helpful. They wash your car when you're done which a lot of places don't do.

They're always, I love them. It's my 3rd car with them so I clearly like them.

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They always do a great job, and we have been using them for years. I would definitely recommend them. They are very courteous, clean and responsive. They are really good!

They were friendly.

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I use Byers Subaru.  I was there probably October 2014.  I want to say it was like $70 for an oil change and all of that.  The customer service isn't the best but I like Subaru.  Their actual customer service was a little on the rude side.  That was another thing, you're suppose to get a free car wash and I never got my car washed.  It was stuff like that that I got into an argument with the guy over.  I would have to ask them to clean it and you could clearly tell that they didn't do a good job, I didn't expect them to super clean it but there was very visible missed spots and it looked kind of ridiculous.  They would clean the outside and wouldn't vacuum the inside, you know, it's part of their system.  It's nothing spectacular but it's an average price.  They technically did it but I wasn't too impressed.  Some people were fine and some people weren't.

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I have been having a burning smell in the car when I pull in the garage that looked like a little bit of an oil leak and they found that the CV boot, the rubber boot that goes over the CV joint in the front end, was ripped and was throwing grease out. I have had the car for six years and I have taken it there and they have taken care of it and I have never had anything major. They are professional and they are very good.

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2006 Subaru Legacy GT. 126,000 miles.

When I received my car back, the initial issues I was experiencing appeared to be resolved. On my drive home from the dealership I smelled oil burning. Gave it a couple of days as I figured it was just burn off from possible oil spilled during the extensive work.
Continued to smell burning oil and noticed a puddle of oil on my garage floor.
Called dealership, they were great at getting the car back in as soon as possible to look at it. They did put on a kind front for me, not so much for others who called or arrived in to complain that their issues were not solved.
Upon reviewing my car, they told me the oil leak is from my turbo and wanted to charge me about $1,600 to replace.
This is the second Turbo for this car, the first one failed 60k miles ago and was replaced by a Subaru dealership. I did research online and all articles tell me the turbo is most likely NOT the issue and oil will leak from turbos for a number of other reasons related to improper installation of the turbo, feed lines and drain lines. I relayed this information to the dealership, they still believed it was the turbo charger. I declined their offer to fix it for $1,600.
Please note: In order for them to do the initial work, the turbo was removed and reinstalled. And there was no issue with oil leaking prior to me taking the car in for work. My garage floor was clean.
I took the car to a local performance shop for a second opinion. They work on Subaru's daily. The local shop reported the oil leak is caused by my drain line from the turbo. They also stated the drain line was not the proper drain line and it was being held on by a plastic zip tie. They noted the drain line installed was for coolant and not made for the hot oil temperatures. They also noted that the plastic zip tie was not an OEM part and not a proper fastener for the extreme tempuratures.
I took the car back to the dealership with the information provided to me from the second opinion. The dealership agreed to take another look at the car. They returned stating the drain line was the correct drain line and a plastic zip tie was a normal process for them. They still claim the issue is with the turbo and still wanted to charge $1,600. At this time, it is a matter that one or the other is wrong, and my lack of mechanical knowledge, I am unable to determine who is wrong. Dealership put dye in the oil to confirm location of leak. Took the car back in after a few weeks of driving, dealership confirmed oil was leaking from turbo.
In summary, I do feel this issue was caused by the work the dealership made to the car and they are not taking ownership of the issue. They recommend I call Subaru customer service, I will be doing this next.
Depending on the response...
I will be getting the car fixed by someone else and selling it this spring. I will not buy a subaru again, this car seemed to have problem after problem during the time I purchased it new, and now to not be able to trust the local subaru dealership, everything tells me to stay away. I will stop recommending subaru to my friends and continue to share this story so others can make their own judgement based on others experiences.

I got a pretty good deal with Byers Airport Subaru. I had a work discount. The salesperson was very helpful. We were deciding between two different car makes and he was very nice and very helpful. He was walking around, but he also made himself available for any of our needs. They were very helpful and explained the answers to all our questions, on the loan side and the payment side. We were ordering a car because they didn't have what we wanted on the lot. They actually found a dealer who was located closer than we had anticipated and got it to us earlier than expected.

They have been good and they still continue to be good. The service is good and I have not had a problem with it. The people I deal with are good; I have no complaints. The service department is reliable, the prices are not outrageous and they do good work. Their prices are in line with everybody else and they seem to know what they are doing. We set up an appointment, I was there on time, and they took it and got it back to me when they were supposed to. They are a good company to deal with.