Buckeye Roofing & Restoration LLC

They were referred to me by a friend. They were right on time. The crew was very pleasant. The business man came back and checked up on the work before they billed me and saw that some things weren't done how he wanted so he fixed them before billing me.

THEY DID A GOOD JOB. KNEW THEIR STUFF AND WORKED PRETTY QUICKLY, LEAVING NO MESS (I THINK IT WAS A FAIRLY SMALL JOB). THE CEILING HASN'T LEAKED SINCE.

SHANE WAS PROMPT AND AFTER LOOKING OVER AN ESTIMATE FROM THE PREVIOUS YEAR, HE WAS WILLING TO HONOR IT - TO MY SURPRISE. IT WAS $4200 FOR A 25 SQUARE TEAR-OFF AND DIMENSIONAL INSTALL WITH RIDGE VENT. HE REALLY PUSHED THE SALE WANTING TO KNOW WHAT IT WOULD TAKE FOR ME TO SIGN THE CONTRACT. HE WAS WILLING TO INCREASE THE WARRANTY. I THINK HE WAS WORRIED ABOUT FINDING WORK FOR A CREW. IT WAS NOT A BAD EXPERIENCE, BUT SHANE IS ALSO LISTED AS A REP. FOR ANOTHER ROOFER WHO HE SAYS BOUGHT BUCKEYE RECENTLY. THE WHOLE EXPERIENCE LEFT ME SUSPICIOUS, A LITTLE, AND I ENDED UP GOING WITH WILSON & SONS.

THEY REPLACE OUR ROOF AFTER HAIL DAMAGED IT. THE DORMER IS LEAKING AND I CALLED THEM TO FIX IT. THEY WILL NOT RETURN MY PHONE CALLS.

ROOFERS WORKED HARD, AND QUICKLY.

ESTIMATE WAS RIGHT ON THE MARK! REPLACED THE SHINGLES (AND MADE ADDITIONAL REPAIRS WITHOUT COST). WE PROVIDED THE SHINGLES. THEY WERE THE ONLY ROOFING COMPANY THAT WAS ABLE TO FIX OUR ROOF BETWEEN WINTER STORMS. EVERYONE ELSE HAD TOO LONG A WAITING LIST. THE GUYS CAME AND DID THE WORK IN AN EXTREMELY SHORT AMOUNT OF TIME - WE STEPPED OUT FOR AN ERRAND AND CAME BACK TO FIND THEM FINISHED AND GONE. WE NEVER GOT TO THANK THEM. LEFT EVERYTHING VERY TIDY.

THEY WERE ON TIME AND CLEANED UP VERY WELL. WE FOUND THAT ALL THE COCKING WAS NOT DONE AROUND THE VENTS ETC. SOME ONE CAME BACK THE NEXT DAY TO COMPLETE THE COCKING, BUT HE MISSED ONE VENT. THE NEXT HARD RAIN WE HAD, WATER CAME THROUGH A LIGHT FIXTURE IN THE KITCHEN CEILING. THIS WAS TAKEN CARE OF AS SOON AS WE CALLED THEM, BUT IT LEFT A DARK STAIN ON THE CEILING AROUND THE FIXTURE. IT TOOK A LONG TIME AND A FEW PHONE CALLS TO RECEIVE OUR WRITTEN WARRENTY ON THE LABOR.

SHANE SHOWED UP TODAY, SAYING HE HAD NOTED THE DAY INCORRECTLY IN HIS BOOK. (HE WAS SUPPOSED TO MEET ME YESTERDAY). HE WAS VERY APOLOGETIC, OFFERED A DISCOUNT FOR HIS MISTAKE. EXPLAINED THAT HIS RECEPTIONIST AND SCHEDULER HAS BEEN OUT OF THE OFFICE FOR A COUPLE OF WEEKS ON A FAMILY EMERGENCY. HE SPENT TWO HOURS WITH ME DOING THE ESTIMATE, CHECKING THE ROOF, ATTIC, GARAGE ROOF. HE PROVIDED ME AN ESTIMATE FOR ROOF REPLACEMENT, GUTTER WORK, AND SHEATHING REPAIR. HE WAS VERY PROFESSIONAL AND PLEASANT TO TALK WITH. ESTIMATE SEEMS REASONABLE FOR WORK INVOLVED.

THEY GOT BACK WITH ME VERY QUICKLY AND WERE ABLE TO DO THE WORK RIGHT AWAY, BUT AFTER IT WAS DONE, I WAS NOT HAPPY WITH IT. I CALLED AND ROB, WHO DID THE WORK MET ME THERE, I TOLD HIM MY CONCERNS, AND HE REDID IT TO MY SATISFACTION. THE WORK WAS DONE BY BENCHMARK ROOFING. THEY SAID IT WAS A "SISTER" COMPANY.

THE COMPANY DESERVES HIGH MARKS FOR THE QUALITY OF THE WORK DONE AND THE PRICE. I DID HAVE A LITTLE TROUBLE GETTING THE WORK SCHEDULED WHEN I WANTED, BUT IN THE END THINGS WORKED OUT FINE. THE COMPANY CLEARLY HAS A STRONG COMMITMENT TO CUSTOMER SATISFACTION.

THEY WERE EXCELLENT. THEY DID A REALLY NICE JOB. THEY CLEANED UP WHEN THEY WERE DONE. I WAS VERY HAPPY WITH THE WORK.

OF THE THREE COMPANIES I HAD OUT THEY WERE THE MOST EXPENSIVE, BUT I FELT THE JOB WOULD GET DONE TO MY SATISFACTION AND IT WAS. THEY DID A FEW THINGS THAT I ASKED THEM TO DO THAT THEY NORMALLY WOULD NOT DO AND DID AN EXCELLENT JOB!

THE ROOFING WORK WENT EXCELLENTLY, BUT THE SIDING PROJECT DIDN'T GO VERY SMOOTHLY. THERE WAS SOME MISCOMMUNICATION BUT THE WORKMANSHIP WAS FINE. THEIR PRICES WERE VERY REASONABLE, AND I THINK THAT THEY WERE GENUINELY INTERESTED IN MY HAPPINESS.

DURING THE ORIGINAL WORK IN APRIL 2004, THE SUPERVISOR I WORKED WAS VERY COURTEOUS. IT LOOKED LIKE THEY INSTALLED THE ROOF VERY PROFESSIONALLY. I CALLED IN LATE JANUARY AND SPOKE WITH SHANE HAMPTON ABOUT THE WATER DAMAGE IN THE HOUSE AFTER TWO SNOWSTORMS. THE PERSON THAT CAME OUT SAW THE DAMAGE AND INDICATED THERE WAS INDEED A PROBLEM. HIS FIX WAS TO PUT ADDITIONAL CAULKING AROUND THE FLASHING THAT WOULD PREVENT RAIN FROM ENTERING THE HOUSE, BUT NOT SNOW OR ICE DAMMING, ON MY NUMEROUS FOLLOW-UP CALLS TO SHANE, HE INDICATED 'HE'D DONE ALL HE CAN'. I REPEATED THAT THE PROBLEM WAS WITH SNOW DAMMING, AND ASKED ABOUT FIXING THE INTERIOR DAMAGE. FINALLY, HE AGREED THAT BUCKEYE WOULD SEND SOMEONE TO REVIEW THE INSTALLATION OF THE ICE SHIELD AND REPAIR THE DAMAGE IN THE HOUSE. ADDITIONAL CAULK WAS THE ONLY FIX. I FEEL IF THE ICE GUARD WAS INSTALLED CORRECTLY, THIS SHOULD NOT HAVE TO BE DONE. PLUS, BUCKEYE ROOFING STILL HAS NOT CONTACTED ME ABOUT REPAIRING THE DAMAGE IN THE HOUSE.

CARLO WAS GREAT TO WORK WITH. THE CREW CAME IN AND IN ONE DAY, STRIPPED MY ROOF AND REPLACED IT. THE CLEANUP WAS EXCELLENT. CARLO CAME BACK THE NEXT DAY TO BE SURE THAT I WAS SATISFIED. I HIGHLY RECOMMEND THIS COMPANY, AND WILL USE THEM AGAIN, IF NEEDED, IN THE FUTURE.

MY POINT OF CONTACT WAS ALEX. HE WAS VERY PROFESSIONAL, POLITE AND RESPONSIVE TO MY QUESTIONS. IF CALLED, HE EITHER ANSWERED THE PHONE HIMSELF OR RETURNED VOICE MAIL PROMPTLY. THEY COMPLETED THE JOB 2 WEEKS AFTER BEING HIRED. PART OF THIS WAS DUE TO WEATHER (APRIL SHOWERS). ONE OF THE OTHER COMPANIES I TRIED COULD NOT BE ON THE JOB FOR 6 MONTHS. THEY CLEANED UP EACH EVENING AND AT COMPLETION. CLEAN UP WAS VERY GOOD. SINCE THEN I HAVE HAD THEM OUT THREE TIMES TO FIX THE ROOF BUT IT IS STILL LEAKING. NOW THEY ARE NOT RETURNING PHONE CALLS.

SAID I WOULD GET A CALL BACK AND NEVER DID. I LEFT OVER 3 MESSAGES.

THE SALESMAN DIDN'T SHOW FOR 2 APPOINTMENTS WITH OUR INSURANCE COMPANY, AND THE SECOND TIME HE SENT HIS SON IN LAW. I CALLED HIM THE FIRST TIME, BECAUSE HE DIDN'T CALL TO LET US KNOW OR ANYTHING. HE ALSO DIDN'T CALL THE SECOND TIME, HE JUST SENT HIS SON IN LAW. THEY TOLD US WE NEEDED A WHOLE NEW ROOF. I HAD ANOTHER ROOFER TAKE A LOOK AT IT AND THEY TOLD US THAT WE REALLY DIDN'T NEED A NEW ROOF, THEY SAID MAYBE IN A FEW YEARS, BUT IT WASN'T AN EMERGENCY.

COMPLETED ENTIRE ROOF IN ONE DAY! QUALITY OF WORK WAS EXCELLENT.

I STARTED WORKING WITH SOMEONE FROM THEIR COMPANY WAY BACK IN SEPTEMBER. THEY LOOKED AT THE ROOF AND INSPECTED IT AND I ASKED FOR AN ESTIMATE BECAUSE MY INSURANCE COMPANY NEEDED IT TO APPROVE THE WORK. I HAVE CALLED THEM NUMEROUS TIMES AND THEY HAVE NEVER PROVIDED THE ESTIMATE AS PROMISED. I'M VERY FRUSTRATED BECAUSE THEY RE-ROOFED MUCH OF MY NEIGHBORHOOD, AND THEY HAVE NOT BEEN RESPONSIVE WITH ME.

CARLO IS GREAT TO DEAL WITH, VERY CUSTOMER ORIENTED AND WILLING TO DO WHATEVER IT TAKES TO GET YOUR BUSINESS AND GET YOU TAKEN CARE OF.

THEY DID AN EXCELLENT JOB AND WERE VERY COURTEOUS.

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DID A GREAT JOB OF CLEANING UP SITE WHEN THE JOB WAS COMPLETED!

THEY REDUCED THE COST SO I DIDN'T HAVE TO PAY MY INSURANCE DEDUCTIBLE. GOOD SERVICE. I WORKED WITH MIKE & KELLY, AND THEY WERE EXTREMELY RESPONSIVE WHENEVER I HAD A QUESTION OR CONCERN. VERY PLEASED WITH THE RESULTS AND THE EXPERIENCE.