I SHOWED MIKE PROGRESSION PHOTOS OF THE OCCURRENCE AND HE LOOKED AT THE RESIDUAL EVIDENCE LEFT BEHIND ON THE WALLS. HE GAVE ME A THOROUGH VERBAL ANALYSIS OF THE SITUATION WHICH INCLUDED A MULTI-LEVEL ROOT CAUSE ANALYSIS. HE MADE SEVERAL RECOMMENDATIONS REGARDING MY SITUATION. THERE WAS NO HARD SELL. HIS EXPLANATIONS WERE EASY TO UNDERSTAND. IN THE EVENT FURTHER INVESTIGATION INTO MY SITUATION WARRANTS IT, I WOULD GLADLY HIRE THIS COMPANY. I WAS VERY IMPRESSED WITH THE REPRESENTATIVE THAT B-DRY SENT OUT TO DO THE CONSULTATION. MIKE DID NOT TALK DOWN TO ME (WHICH I HAVE EXPERIENCED FROM OTHER COMPANIES BEING A SINGLE, FEMALE HOME-OWNER) OR TRY TO MAKE ANY TYPE OF HARD SELL. RATHER, HE EDUCATED ME REGARDING MY SITUATION AND THE PRODUCT THAT THEY HAVE TO OFFER.