Ashley Furniture Industries Inc Easton Town Center

Everything is wrong with this store, customer service, and delivery. 1. Delivery people arrive 3-4 hours early (not within the window) and then won't deliver your furniture. 2. Delivery #1 - wrong sofa, wrong color, wrong fabric 3. Delivery #2 - delivery people put huge holes in the walls 4. Delivery #3 - coffee tables arrived broken 5. Delivery #4 - delivery people were 2 hours early, again not in the window for working people 6. Delivery #5 - good delivery people, wrong bedroom nightstand delivered, mislabeled 7. Delivery #6 - Cancelled after waiting 4 months for bedroom set 8. Customer Service - tried calling at least 10 times, nobody answers 9. Delivery number - tried calling at least 5 times, nobody answers 10. Easton Mall, Columbus, OH - 90% of the time, nobody answers the phone, voicemail doesn't work 11. No ETA on bedroom set that we've been waiting 4 months for - no delivery date, no ETA, no response. This is the WORST furniture store I have ever worked with in 40 years and I have furnished at least 10 homes.

Jim Campbell was very helpful. He spent time showing us what they had that would fit our needs. He was not high pressure and often would step away so we could discuss a potential purchase in privacy. Compared to other stores where we felt we would not get out of the store without buying something, we found this to be a refreshing experience.

Ashley is wonderful to deal with.