ARTISAN LOCK & SAFE CO

THE LOCKSMITH SAID HE'D ARRIVE BY NOON BUT DIDN'T ARRIVE TIL ABOUT 3 - 4 PM. HE DID REPAIRS AND INSTALLED 1 OF THE POWERLOCKS. HOWEVER, I HAD AN APPOINTMENT THAT I COULD NOT MISS, AND TOLD HIM I HAD TO LEAVE--THAT IF THEY COULD NOT FINISH, I WOULD HAVE TO CANCEL THE 2ND POWERLOCK. THE LOCKSMITH SAID HE WOULD RETURN ANOTHER DAY TO INSTALL THE 2ND POWERLOCK. HE INSISTED ON PAYMENT FOR BOTH POWERLOCKS AND LABOR FOR BOTH AS PART OF THE WHOLE PACKAGE BUT PROMISED TO RETURN AND INSTALL THE SECOND LOCK. HE HAS NEVER RETURNED. I HAVE CALLED AT LEAST 5 TIMES ASKING HIM TO FINISH THE JOB. AT FIRST, HE SAID HE REMEMBERED & WOULD RETURN TO DO THE WORK. BUT HE NEVER DID. NOW, MORE THAN A YEAR LATER, HE SAYS HE HAS NO RECOLLECTION. I HAVE THE WORK ORDER AND RECEIPT FOR 2 POWERLOCKS AND LABOR, BUT THE 2ND LOCK IS CLEARLY STILL IN THE BOX UNINSTALLED. HE HAS NOT RETURNED MY MOST LAST PHONE CALL NOR RETURNED TO DO THE WORK. THIS IS NOT AN HONEST BUSINESS IN MY EXPERIENCE.