Additional phone numbers - (614) 777-6320, (317) 353-8331. Additional DBA - American Red Ball World Wide Movers.
Moving.
Yes
Number of Stars | Image of Distribution | Number of Ratings |
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33% | ||
0% | ||
0% | ||
0% | ||
67% |
"THE CUSTOMER DID CALL 3 WEEKS IN ADVANCE TO GET AN ESTIMATE. THE CUSTOMER DID NOT ACTUALLY SET UP THE MOVE TIL THE DAY BEFORE THE MOVE WAS SUPPOSED TO OCCUR. THERE WAS NO PIANO MENTIONED BY THE CUSTOMER AT THE TIME OF THE ESTIMATE. TO ENSURE SAFE WORKING CONDITIONS, WE ONLY SEND OUT 3 MEN CREWS, NEVER 2 MEN CREWS TO MOVE PIANOS. SO, OF COURSE OUR MOVERS WOULD HAVE SAID, NO, WE DO NOT MOVE PIANOS WITH ONLY 2 MEN. THEY WOULD HAVE RAN THE RISK OF HURTING THEMSELVES AND DAMAGING THE PIANO. WE DO NOT HAVE PERSONNEL IN THE OFFICE ON SATURDAYS. THE DRIVER CONTACTED THE GENERAL MANAGER TO EXPLAIN THE PROBLEM, SINCE WE HAD NO KNOWLEDGE OF THE PIANO: THE CUSTOMER WAS GIVING THE OPTION TO RESCHEDULE WHEN WE COULD GET A 3 MEN CREW OUT TO THEIR HOME OR TO CONTINUE THE MOVE WITHOUT US MOVING THE PIANO. THE CUSTOMER GOT VERY UPSET AND CANCELED THE MOVE. THE DRIVER, GAVE THE CUSTOMER A COURTESY CALL TO LET THEM KNOW THEY WERE RUNNING BEHIND SCHEDULE. I AM VERY APOLOGETIC THE CUSTOMER FEELS THEY HAD A BAD EXPERIENCE WITH OUR COMPANY BUT IT IS VERY IMPORTANT TO GIVE ALL DETAILS WHEN SETTING UP A MOVE."
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Monday: | 8:00 AM - 4:30 PM |
Tuesday: | 8:00 AM - 4:30 PM |
Wednesday: | 8:00 AM - 4:30 PM |
Thursday: | 8:00 AM - 4:30 PM |
Friday: | 8:00 AM - 4:30 PM |