AMERICAN LEAK DETECTION - COLUMBUS
About us
American Leak Detection’s highly trained technicians use non-invasive leak detection equipment to accurately locate leaks to save time, money and avoid unnecessary property damage. We are the world leader in the accurate, non-destructive detection of all leaks including hidden water, sewer and gas leaks.
Business highlights
Emergency services offered
51 years of experience
Services we offer
Non invasive leak detection & repair, concealed leaks, fountains, gas lines, ponds, pool rehabilitation & vinyl liner installations., pools, sewer lines, spas, water intrusion cause & origin, water lines
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.223 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 0% | ||
| 0% | ||
| 4% | ||
| 17% |
Showing 1-23 of 23 reviews
Russell C.
Oct 2021
BEWARE - VINYL LINER REPAIR - BEWARE Before you consider calling American Leak Detection for a pool repair, I think it is fair that you know that this company will only guarantee their work for 48-hours. If they leave, and your pool is still losing water, you have 2 days to find out and report it. "What happens if they patch my liner and the patch comes loose on the third day?" Too bad. You just spent $367.00 and have nothing to show for it. "When will they tell me about this policy?" They will tell you after you've paid, not before you've paid. If fact, they won't even tell you in person. It will be in an invoice, that is emailed to you, and in an attached document, in the fine print. "What does this $367 cover?" Not a whole lot. Their tech came over, looked into my pool, and patched a hole near the edge where my deck was, so that he didn't have to get in the water. He said it was a simple fix and that he could probably just charge me for a leak test (which they didn't). He told me that he ran a test, on a day with 20 mph winds and strong gusts, and that my pool was no longer leaking. (I did not get to see these "test" results.) I asked him if he checked for any other leaks - I was told no. I asked if he was going to dive into the pool, and check the perimeter, the seams, the skimmer seal. I was told he was not. He told me he guaranteed his work. He told me to watch it for a few days, make sure that it wasn't leaking, and to give them a call if I had any problems. I immediately marked the water level in the pool, and filled a bucket of water to compare. The water level dropped over half an inch the first day. I marked it again the next day. After a few days, and a couple of days with rain, I checked and I had still lost 3 inches. My bucket had lost 1/4" - I called first thing Monday morning. My pool was still leaking. I was IMMEDIATELY told that they would not do a single thing. They referred me to their policy - 48 hours - and that if the patch doesn't hold they would have to come back out. I was told that they would only come back out for another $367.00 - they will do NOTHING after 48-hours. I however, can GUARANTEE that I will not be calling this company again.
Tony P.
Aug 2021
Chuck and Joe did a great job of reinforcing the steps by injecting a filler. They then used epoxy to cover the drill holes and crack. Can hardly notice the steps were worked on the cavity was filled and the steps are now solid. Chuck and Joe we courteous and professional, the also knocked $400 off the original quote as the job did not require as much filler as the thought. Excellent company , would definitely hire again. Tony Worthington
Anthony F.
Jul 2017
SEE ABOVE, WAS FIXED
WILLIAM F.
Jun 2017
They called me ahead of time because they had cancellations so I got an earlier appointment. Everything went fine.
Jennifer K.
Feb 2016
Great! Their advice on the basement issue truly saved me thousands! I am so grateful. I was able to do the necessary work myself with about $50 worth of products I bought from Menards. I had offers from half a dozen companies for that repair that ranged from $1100 to $5000+. With respect to the efflorescence, they seem to have determined the cause correctly. They only needed an hour to diagnose what was going on with both issues. It was money well spent. He did not try to sell me on any additional services.The gentleman was professional, knew what he was doing and was honest.
Roenia B.
May 2015
unknown
Response from AMERICAN LEAK DETECTION - COLUMBUS
"American Leak Detection apologizes if there was any misunderstanding in the price that was quoted. We quote a flat rate for leak detection work on most residential jobs and this job was quoted for $325 to find a leak on a rental property and the owner was not on site. The technician performed the leak detection as requested and bid a repair to stop the leak and include it in the original detection charge of $325, normally this would be at an additional cost. Upon completion the customer called us and questioned the price. After explaining what was done we agreed to take $200 for both the detection and repair. This amount did not cover our time and materials for the detection and repair but we conceded to make her happy. American Leak Detection strives to maintain good communication and fair pricing with all customers. But without the customer on site sometimes this is made more difficult. We hope [Member Name Removed] will understand this and consider the resolution fair."
DOUG W.
Mar 2015
See above.
Response from AMERICAN LEAK DETECTION - COLUMBUS
"Thank you for taking the time to post your comments we strive to satisfy all of our customers no matter where the detection takes us. We will pass your remarks along to Chuck."
Ty O.
Jan 2015
Excellent job done on the work. Once the work was ordered, they excavated in the front yard to a depth of four or five feet in order to access the water supply line where it went underneath the building's foundation/footers. The supply line was cut, a small hole in the utility room floor was hammered out to allow access to the pipe, the old line was pulled out from underneath the home and new water supply line was run in its place. Utility room floor was refilled (cement), the new line was attached to the house's plumbing system, and the front yard was filled back in. (I chose to redo my own landscaping to save a few bucks.)
The sanitary drain's leak was also located outside the building, excavated, and repaired. Much closer to the surface, and only took about an hour.
Steve and all of his team struck me as very professional and trustworthy. Left them alone at my house doing their work for a large portion of their time here.
The sanitary drain's leak was also located outside the building, excavated, and repaired. Much closer to the surface, and only took about an hour.
Steve and all of his team struck me as very professional and trustworthy. Left them alone at my house doing their work for a large portion of their time here.
Response from AMERICAN LEAK DETECTION - COLUMBUS
"Thank you for your kind words. We strive to exceed customer's expectations in what is undoubtedly a difficult situation for them. We are glad we were able to solve your problem quickly and to your satisfaction. I will pass your remarks along to the rest of Team Columbus. SW"
JUNE B.
Mar 2014
They put the chemicals in the pool for winterization and covered it up. They make sure I do not have to drain and refill my pool each time. They are great!
REBA B.
Oct 2013
unknown
Ajit C.
Jul 2013
All of a sudden, my vinyl-lined pool started losing water very rapidly. It had lost 14" in 36 hrs. By the time I got the recommendation from my regular pool repair company to call American Leak Detection, the water level was so low that I could not run my circulating pump to keep the water chlorinated and clear.
The person I spoke to on the phone was pleasant and sincere. It was a Tuesday (I noticed the leak on Monday evening) and while she said the next available appointment was the following Monday, she said that someone might be able to come sooner if they got done with another job early. She did not say that I absolutely had to keep the pool clear or else they wouldn't be able to do the work, but I gave an authorization with my credit card to go in whenever they were able and to fix whatever they could.
The technician apparently was able to get to my house on Wednesday afternoon. I say apparently because I was not called when they were on their way (as had been promised) so that I could meet them there. And what I heard back from the receptionist after the technician apparently went there was that he "couldn't see a thing" because the water was too murky, but that I was going to need a vinyl liner replacement. This was Wednesday late afternoon, and I was promised a quote by Thursday morning.
Thursday afternoon, I got a call asking for my email address to send the quote, and I was also told that they were going to bill me $135 for the service call, but that if I ordered the liner replacement from them I'd get $135 of credit. I was annoyed at being charged $135 for the guy to come by when he had spare time just to take one look and charge me $135 for that. But I was expecting to just have them do the replacement and then get my money back that way.
I waited and waited, but never received a quote from American Leak Detection. After the initial "I'll get you a quote by tomorrow morning" I called two other pool companies and they each came over to check it out for FREE and then gave me the estimates by Friday evening. Finally, on Tuesday I decided to just go with one of those other companies.
In a nutshell, I've you've got money to burn then you might want to consider American Leak Detection. But they apparently value their own time infinitely more than they value their customer's time, so I wouldn't recommend them. They really should not have charged me for the service call, because they would have had to make the same visit for free to give me an estimate on the liner replacement, they didn't tell me that I needed the pool to be clear (or I would have told them not to come then), and the guy didn't do a darn thing!
The person I spoke to on the phone was pleasant and sincere. It was a Tuesday (I noticed the leak on Monday evening) and while she said the next available appointment was the following Monday, she said that someone might be able to come sooner if they got done with another job early. She did not say that I absolutely had to keep the pool clear or else they wouldn't be able to do the work, but I gave an authorization with my credit card to go in whenever they were able and to fix whatever they could.
The technician apparently was able to get to my house on Wednesday afternoon. I say apparently because I was not called when they were on their way (as had been promised) so that I could meet them there. And what I heard back from the receptionist after the technician apparently went there was that he "couldn't see a thing" because the water was too murky, but that I was going to need a vinyl liner replacement. This was Wednesday late afternoon, and I was promised a quote by Thursday morning.
Thursday afternoon, I got a call asking for my email address to send the quote, and I was also told that they were going to bill me $135 for the service call, but that if I ordered the liner replacement from them I'd get $135 of credit. I was annoyed at being charged $135 for the guy to come by when he had spare time just to take one look and charge me $135 for that. But I was expecting to just have them do the replacement and then get my money back that way.
I waited and waited, but never received a quote from American Leak Detection. After the initial "I'll get you a quote by tomorrow morning" I called two other pool companies and they each came over to check it out for FREE and then gave me the estimates by Friday evening. Finally, on Tuesday I decided to just go with one of those other companies.
In a nutshell, I've you've got money to burn then you might want to consider American Leak Detection. But they apparently value their own time infinitely more than they value their customer's time, so I wouldn't recommend them. They really should not have charged me for the service call, because they would have had to make the same visit for free to give me an estimate on the liner replacement, they didn't tell me that I needed the pool to be clear (or I would have told them not to come then), and the guy didn't do a darn thing!
Response from AMERICAN LEAK DETECTION - COLUMBUS
"This member called to state his pool was losing water rapidly and he wanted to locate the leak. We knew the liner was 10 years old and the pool was not full at the time. This discussion was to see if we could locate the large leak and then have the pool filled so we would be able to finish the detection. The member states he did not want to pay $135 for a service call when the technician “didn't do a thing.” Our technician dove the pool to locate the leak, but it was too dirty and visibility was low. We couldn’t figure out how a pool could turn so green in 24 hours. It’s impossible for an algae bloom to occur from Monday to Wednesday. This member never asked us for a free quote to replace the liner, we were hired to locate the leak. Had the pool water been clear, this would have been possible. We initially quoted him our regular pool detection fee of $370, but we ultimately reduced this to $135."
JUNE B.
Jun 2013
They do excellent work in whatever they do.
JAMES R.
Apr 2013
This was a much more difficult project that was anticipated at the start and the lack of arcitectural drawings showing where the pipe ran was a great handicap. Once we were able to determine the general route of the pipe it became easier. The depth of the pipe under the floor was a complicating factor and the unknown presence of copper tubing in the floor above the water pipe rendered some of the instruments almost useless.
Even though this turned out to be a difficult project I am very pleased with the overall performance of the company and especially Paul's performance. We did have a fixed price agreement for completing the work and the company would have honored it had we not insisted on finishing the job on overtime. There were two technicians working during the overtime period of about three hours and I think the $350 surcharge is reasonable for that.
Even though this turned out to be a difficult project I am very pleased with the overall performance of the company and especially Paul's performance. We did have a fixed price agreement for completing the work and the company would have honored it had we not insisted on finishing the job on overtime. There were two technicians working during the overtime period of about three hours and I think the $350 surcharge is reasonable for that.
Allison K.
Feb 2013
The did a great job! From the initial guy who did the assessment to the crew that did the actual repair, they couldn't have been nicer or more thorough. Although it was a lot of money to have to spend, it had to be repaired. I was very pleased with the job overall. They had to break up part of my driveway to get to the leak and they repaired that very well. I would definitely use them again!
Brenda D.
Oct 2012
Perfect
JUNE B.
May 2012
He came out, gave me an estimate, and believe it or not he fixed it. I had been stung by two different people who said they could fix it- they took my money and ran. But this guy came out, researched it, fixed it and I'm thrilled to death about it. He even said he would guarantee this for a year.
It's an ingroud stainless steal pool, and no one else knew what to do with it. He did his own research, and he did a great job. I'm so pleased with his work.
It's an ingroud stainless steal pool, and no one else knew what to do with it. He did his own research, and he did a great job. I'm so pleased with his work.
Brenda D.
Oct 2011
The problem was fixed smoothly and expertly....very happy with American Leak.
Jeff B.
Sep 2006
The price was a service call and they spent about an hour here. They were very friendly and easy to talk to and understood the situation. They dressed appropriately.
CORA B.
Jun 2006
The company was great to work with, they were on time knew their stuff and explained in layman terms their results. Overall a very good experience.
DEAN Z.
Apr 2004
unknown
THOMAS T.
Aug 2001
UNPLUGGED LINE, EVEN THOUGH THEIR SERVICE IS NORMALLY LIMITED TO DETECTION AND ANALYSIS ONLY.
MARCIE H.
Oct 1997
DID A REPAIR JOB THAT WAS NO GOOD.
Response from AMERICAN LEAK DETECTION - COLUMBUS
"American Leak Detection has no record of a customer by this name or of performing service at the address noted. Additionally our ownership and management changed in 1998."
VICKI H.
May 1997
DIDN'T FIND LEAK, MADE PATCHES BUT STILL LEADED. CALLED W/IN 24 HOURS. TOOK WEEKTO GET BACK. GOT BILL FOR $55. CALLED W/IN 48 HRS AS PER GUARANTEE, POOL STILL LEAKS. CHARGED $165 FOR THE FIRST WEEK'S WORK.
Response from AMERICAN LEAK DETECTION - COLUMBUS
"American Leak Detection has no record of this customer or service at this address. A review of the address indicated shows there is no swimming pool to service as described. Additionally, ALD changed ownership & management in 1998."
Licensing
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FAQ
AMERICAN LEAK DETECTION - COLUMBUS is currently rated 4.2 overall out of 5.
AMERICAN LEAK DETECTION - COLUMBUS accepts the following forms of payment: CreditCard
No, AMERICAN LEAK DETECTION - COLUMBUS does not offer free project estimates.
No, AMERICAN LEAK DETECTION - COLUMBUS does not offer eco-friendly accreditations.
No, AMERICAN LEAK DETECTION - COLUMBUS does not offer a senior discount.
Yes, AMERICAN LEAK DETECTION - COLUMBUS offers emergency services.
No, AMERICAN LEAK DETECTION - COLUMBUS does not offer warranties.