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AMERICAN IMAGE GLASS

Founded 1984 • With Angi since April 1999

4.7

(62) Verified Reviews

Business Details

Phone Number

Address

4390 WESTERVILLE RD

Columbus, OH 43231

Description

22 EMPLOYEES. NO SUBS. CHARGES AN HOURLY RATE (CALL FOR RATE). TRAVEL CHARGES MAY APPLY.

Verified Reviews

A few reviews for this pro...
5.0

11/13/2017


David Z.

They quoted a fair price, and completed the work ahead of time. They exceeded my expectations.

Description of Work
Two custom mirrors.

Category glass repair

5.0

08/31/2016


Pat S.

American Image Glass was able to come through for us. Special shout out to Toby, Pat, Deshawn, Craig and Larry who all went above and beyond to install this large piece of glass. What a great team you have. Awesome work and customer service!

Description of Work
I hired American Image Glass to install the glass wall for the shower for a bathroom remodel we were doing in Upper Arlington. I contacted other glass companies and no one was willing to take on the project due to the size and the glass needing to be in one piece.

Category glass repair, home remodeling

5.0

08/30/2016


Janet L.

The first time the seal didn't last long, but when I went back a couple of months later, the seal fit better and has lasted.

Description of Work
I had the bottom seal of the glass shower door replaced.

Category glass repair

5.0

08/22/2016


CHARLES K.

Helped recommend a glass shower door that fit my needs. Arrived on time and did the work for half the price their competitor quoted me. Came back promptly to adjust the shower door. Would definitely recommend them.

Description of Work
Remove old glass shower door (Swan) that shattered and replace it with a new Agalite glass shower door

Category home remodeling

5.0

10/07/2015


RALPH M.

They show up on time and completed the install with no problems. The installers were friendly and very polite.

Description of Work
Install two mirrors in master Bathroom and a single mirror in our powder room

Category glass repair, home remodeling

5.0

09/28/2015


Dawn P.

I called them and asked if they'd be able to come out and give me an estimate, which they were able to do that day. He came and measured the glass and was able to give me a quote the same day, which we agreed and ordered. They said 7-10 days, it came in about 8 and they did the work the following day. They did a very good job. I felt like I could trust them. They called when they were on their way and were very good.

Description of Work
They replaced the glass on one of my french doors.

Category glass repair

5.0

07/27/2015


Loretta P.

Great company. Very good quality. Owner personally came out to the job site.

Description of Work
Mirrors and shower enclosure

Category glass repair

5.0

07/21/2015


Eleanor P.

The people were very nice. They are very fast, thorough and very punctual. I would tell others not to hesitate calling them and taking the items in because they do a very good job and are very reasonable.

Description of Work
I used the services of American Image Glass. They did all the new screens for me. They put the screens and the frames.

Category replacement windows

4.0

03/23/2015


Jeff P.

The glass was custom, cut correctly, and installed in a timely manner, but the caulking job was incredibly sloppily both around the attachments to the walls and floor, but there was also a lot of dropped globs that stained the new slate we had installed. They did come to redo it at no charge, but the second job was only somewhat better than the first, and the floor stains were very difficult for me to scrub off.. I will add that they were responsive to 2 flaws that needed replacement or adjustment, which was admirable, so I will upgrade from C to B on that basis.

Description of Work
Install glass shower walls.

Category glass repair

5.0

08/04/2014


JENNIFER & MARK L.

American Image Glass was great to work with again (2nd time we've used them)! They promptly responded to my first call to come and measure our shower stall. Clay was helpful in making choices and recommendations. Stated that the fabrication time+install would likely take 3 weeks. In 2 weeks, we received the call that our door was ready to install. Two guys came out, installed quickly, and without issue. They helped explain cleaning & use recommendations and the warranty. They were very helpful and professional - and the door looks great!

Description of Work
Measured, fabricated and installed frameless glass shower doors for a bathroom remodel.

Category glass repair, doors

4.0

06/03/2014


Andrew M.

We needed a company to come in and quote new seals for some windows. They were prompt with communication and appointments and their pricing was good. We ended up not needing the service preformed.

Description of Work
Quote

Category glass repair

5.0

04/15/2014


Gary H.

Excellent experience! Small job, glass table top. Reasonable price, quick turn time. Would highly recommend!

Description of Work
Glass table top.

Category glass repair

5.0

03/28/2014


LAURENCE K.

They were outstanding. We have a confined space. They were able to get a shower door in there. I didn’t know that they would be able to do it. The installers were very prompt and very professional. My experience with them went very well.

Description of Work
American Image Glass installed a shower door.

Category glass repair

5.0

03/20/2014


Jacki B.

They are perfect. They were very professional and all time.

Description of Work
I used AMERICAN IMAGE GLASS to replace broken seals in my windows.

Category Uncategorized

5.0

03/14/2014


angela H.

The service was good. They were prompt, reasonable, and I didn't have any problem with them.

Description of Work
I had purchased a big deal for American Image Glass. They replaced our rear glass door.

Category doors

5.0

09/17/2013


betsy R.

I could not have been more pleased with the service, from my initial phone call to picking my order up, the service was excellent, pricing very competitive and the quality of work was #1.

Description of Work
Custom glass cut for a table top

Category glass repair

5.0

07/10/2013


Ralph M.

I called the company and that same day a representative from the company came to our house and evaluated the shower, measured it, checked walls for plumbness and discussed several options as well as their timeframe for ordering the glass doors. There was no pressure to purchase from them or a certain product from them. When we decided to order their product I called with several questions and I was called back soon after and my questions answered to my satisfaction. It took about two weeks from the order time to when they were installed. They company called on Tuesday to ask for a day that we would be home for the install and they showed up early and went about the work in a very professional manner. It took about 2 hours for the installation and they left warranty papers and told us how to clean them when needed. We were very pleased with the shower doors and the professionalism of the company. We looked at other shower doors and some were a bit cheaper but these had all the features and mounting hardware that the others did not have. I would use them again and not hesitate to recommend them.

Description of Work
They measured, ordered, and installed custom fit shower doors on our new shower.

Category glass repair, home remodeling

1.0

01/13/2013


Maurice S.

To replace a shower door, I requested estimates from 3 vendors, one that did not estimate, AIG, and the successful bidder. From each prospective bidder, I requested the same replacement door. All three vendors were rated highly on Angie's List for the work requested, and all had % off coupons for AL members. AIG took measurements before I told the estimator I had an AL coupon for 15% off. The representative then asked me if I wanted AIG to tear down and remove the old shower door. Flabbergasted at the question - because it was the first time I priced any home repair not including tear down and removal, I said, "Of course." The bid AIG submitted was the highest because of a $165 take-down and disposal charge. Absent that add-on, AIG would have won the bid. Curiously, $165 roughly calculates to the amount AIG needed to add-on to recover the AL discount.

Description of Work
Oh, You Wanted the Old Door Removed!

Category glass repair

5.0

11/06/2012


Lisa H.

American Glass Image was professional from start to finish. The sales associate was on time, friendly and thorough. The installer was on time, friendly, skilled and cleaned up after he was finished. The mirror was exactly what I wanted. The process could not have been easier.

Description of Work
American Image Glass came to my home, measured and gave me a final price to replace a mirror in my bathroom. After accepting the contract the mirror was brought to my home and installed within a couple days.

Category glass repair

5.0

06/27/2012


JENNIFER & MARK L.

American Image Glass was super easy to work with - they gave me an estimate over the phone when I told them the size and type of mirror we wanted for our bathroom we were remodeling. We wanted a frameless mirror - and they explained the different options we had for installation. We went with simple glue (no tracks or clips). They could have done it very quickly (within a week) - but we weren't quite ready for it - so they took a downpayment, called me when the mirror was cut, and we scheduled the installation at a time convenient for me. They arrived on time and Chris was great. He installed it quickly and without any difficulty. As soon as he installed it, however, as he was cleaning it, he noted a few VERY small little scratches. honestly, we would likely not have noticed these for a while... he offered to have the company cut us another mirror and deliver & install it as soon as later that same afternoon. Unfortunately I was not able to be home later that day, but they were very flexible and arranged to come first thing the next morning. Chris arrived first thing the next morning, removed the original mirror, put up a brand new mirror - and we are very happy with our entire experience. I highly recommend American Image Glass. They were friendly, conscientious, and their pricing seems extremely competitive.

Description of Work
American Image Glass cut a 52"x38" mirror for us (1/4" thick) and installed it in our bathroom for us

Category glass repair

3.0

06/06/2012


Nancy B.

AIG was recommended by both my contractor and a friend who had her shower door replaced about a year ago. I went to their showroom (about a 40 minute drive, round-trip, for me) and was gruffly shown around by Flora. She seemed a bit "put-out" that I had so many questions and wanted to look at some of the displays more than once. She was not at all helpful in explaining the pros and cons of different glass thicknesses and when I asked her for ballpark pricing (I realized she couldn't give me exact quotes until I had someone come out to measure our shower), she told me she couldn't give me any. Anything I asked about changing from the display (a knob, a handle) prompted the response, 'Well, that's a special order,' or 'It doesn't come like that.' I was handed three pamphlets and basically shown the door. She left me frustrated and confused. She also told me (incorrectly) to get pricing from my contractor. My contractor had me call Clay (AIG owner) directly to get my shower measured and some price quotes from him. Clay arrived on time, but got a bit of an attitude when I asked for pricing on three different combinations of door options. I still didn't know what I wanted (thanks to Flora's unhelpful attitude), so I needed to have quotes on all the options I was considering. When the quotes were e-mailed to me a few days later, two of the three seemed very reasonable. I called to ask for clarification on one of the quotes. Flora called me back and was very short with me again. When I asked if I could change a knob to a 'D"-pull, there was a ridiculous upcharge. When I asked about having one towel bar vs. two, the door became a special order. It was either take the quotes as written or dish out a bucketful of extra cash. And when I asked about timing for installation (we had family coming to town for Memorial Day weekend and were hoping to get the shower door installed before then so we'd have two working showers), she was completely inflexible and rude. I would've been OK with her saying, 'I'm so sorry, but we won't be able to get the doors installed by that weekend,' but she was almost incredulous with me, indicating that there was no way she could order the doors and get them installed by then. She treated me like I was an idiot for not knowing her company's order schedule. Even though AIG's pricing was more than $150 lower than a competitor, I went with the competitor because the competitor treated me with respect and attempted to work with my situation. AIG really needs to work on its customer service. I was especially disappointed since they came highly recommended to me. What a frustrating experience.

Description of Work
Requested quotes for shower door. Was treated as if I were an inconvenience when I visited their showroom to view my options.

Category glass repair, home remodeling

5.0

05/19/2012


THOMAS R.

I've used them multiple times. It's been months since I was there but I think the lady that waits on me is named Flora. She's helpful but not pushy, friendly but not patronizing. 1/4" mirrors custom made for about the price of boxed 1/8" mirrors at the home center stores. Installed glass shower was well done a couple yrs. ago. All good from my perspective.

Description of Work
Custom made glass tops for bedroom furniture.

Category glass repair

5.0

05/07/2012


ED G.

Fantastic! The person that came to measure the tub & enclosure said that in 20 years he had never seen a tub of that design. He was creative and developed a special part that worked perfectly with the door we had selected. The result is beautiful and is the centerpiece of the bathroom. Installation went very well. Very satisfied.

Description of Work
Replacement of sliding glass shower door on a bathtub which is very unique. The very experienced installer from Lowes said that Lowes did not supply a shower door that would fit.

Category glass repair, doors

5.0

04/11/2012


Justin G.

I was pleased with the installation. Larry along with the two installers were very helpful and knowledable and answered any questions I had. I would definately recommend them for this type of work.

Description of Work
I had an existing glass shower reinstalled with updated hardware

Category glass repair

5.0

04/08/2012


BRUCE P.

Very short turnaround; item was very good quality and fit the desk nicely

Description of Work
Glass top (2' x 4') for new desk;

Category glass repair

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    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    5%
    Warranties
    Ask for details

    Services Offered

    Custom Shower Enclosures Custom Mirrored Walls Custom Beveled Glass and Mirrors Bevel Overlays Framed Mirrors Closet and home organizers Replacement Windows and Doors Bathroom Accessories Glass Furniture and Mirrors

    Services Not Offered

    Saturday & Sunday installation

    Frequently Asked Questions & Answers about AMERICAN IMAGE GLASS

    How is AMERICAN IMAGE GLASS overall rated?

    AMERICAN IMAGE GLASS is currently rated 4.7 overall out of 5.

    What days are AMERICAN IMAGE GLASS open?

    AMERICAN IMAGE GLASS is open:

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does AMERICAN IMAGE GLASS provide

    AMERICAN IMAGE GLASS accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does AMERICAN IMAGE GLASS offer free estimates?

    Yes, AMERICAN IMAGE GLASS offers free project estimates.

    Does AMERICAN IMAGE GLASS offer eco-friendly accreditations?

    No, AMERICAN IMAGE GLASS does not offer eco-friendly accreditations.

    Does AMERICAN IMAGE GLASS offer a senior discount?

    No, AMERICAN IMAGE GLASS does not offer a senior discount.

    Are warranties offered by AMERICAN IMAGE GLASS?

    No, AMERICAN IMAGE GLASS does not offer warranties.

    What services does AMERICAN IMAGE GLASS offer?

    AMERICAN IMAGE GLASS offers the following services: Custom Shower Enclosures Custom Mirrored Walls Custom Beveled Glass and Mirrors Bevel Overlays Framed Mirrors Closet and home organizers Replacement Windows and Doors Bathroom Accessories Glass Furniture and Mirrors

    Are there any services AMERICAN IMAGE GLASS does not offer?

    Saturday & Sunday installation