Founded 2002 • With Angi since June 2003
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Service Provider Response
RE: MEMBER RESIDENCE, GAHANNA OHIO THIS LETTER IS IN RESPONSE TO THE MEMBER’S LETTER DATED MAY 12TH, 2004. A BRIEF LISTING OF ALPINE EXTERIORS RELATIONSHIP WITH THE MEMBER BEGINS WITH A CONTRACT FOR ALPINE TO REPLACE THE HAIL DAMAGED ROOF AS ALPINE SUCCESSFULLY NEGOTIATED THE INSURANCE CLAIM WITH HOMEOWNER’S INSURANCE COMPANY. THE MEMBER’S HOUSE HAD VINYL SIDING THAT ALTHOUGH FADED, IT HAD NO HAIL DAMAGE AND THUS WAS NOT INCLUDED TO BE REPLACED. ISSUE # 1: ONE SCREEN AS DAMAGED BY FALLING DEBRIS FROM THE ROOF. RICH MCCANN ARRANGED TO HAVE THE ONE DAMAGED RE-SCREENED. IT WAS FULLY REPAIRED. ISSUE # 2: GARAGE DOOR DAMAGE - HOLE OF APPROXIMATELY ONE AND ONE HALF INCH DIAMETER INDENTATION ABOUT EIGHT INCHES LONG BY SIX INCHES. ALTHOUGH ALPINE MIGHT CHARACTERIZE THE DIMENSIONS AS A HOLE THE SIZE OF A QUARTER AND A DENT THE SIZE OF A BASEBALL, IT APPEARS THAT BOTH PARTIES ARE IN ROUGH AGREEMENT. HOWEVER, RICH MCCANN REPAIRED THE HOLEService Provider Response
WE APPRECIATE YOUR KIND WORDS AND YOUR BUSINESS. IF THERE IS ANYTHING ELSE WE CAN DO FOR YOU, PLEASE DON''T HESITATE TO CALL. THANKS AGAIN!Service Provider Response
IN RESPONSE TO THE COMMENTS MADE BY MRS. KUNKLEMAN, ALPINE EXTERIORS WOULD FIRST LIKE TO APOLIGIZE FOR NOT RETURNING THIS PERSON''S CALL WITHIN A 24 HOUR PERIOD. IN REGARDS TO NOT INSPECTING HER HOME, WE INSPECTED THE RESIDENCE ON OR AROUND THE DATE OF MAY 26TH. THERE WERE DOCUMENTED PHONE CONVERSATIONS PRIOR TO THAT DATE AS WELL. THERE WERE ALSO SEVERAL PHONE CONVERSATIONS AND SITE VISITS BETWEEN OUR SALES REPRESENTATIVE, THE CUSTOMER, AND HER OTHER PARTIES, WHICH WERE HELPING HER TO SELL HER HOME AROUND THAT TIME PERIOD. UNFORTUNATLY, THIS CUSTOMER''S INSURANCE COMPANY DID NOT APPROVE THE MINIMAL DAMAGE FOUND AND OUR SERVICES WERE NO LONGER NEEDED AFTER THAT TIME.Service Provider Response
WE APPRECIATE YOUR KIND WORDS AND YOUR BUSINESS. IF THERE IS ANYTHING ELSE WE CAN DO FOR YOU, PLEASE DON''T HESITATE TO CALL. THANKS AGAIN!Other local Pros in your area
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