Airfast Heating & Cooling

The next morning, the furnace was continuing to cycle quickly (blower would come on for 30 seconds, then go off for 2 minutes, then come on for another 30, etc). Needless to say this was very frustrating because Airfast had sold us a $100 on a non-programmable digital thermostat that apparently we didn't even need and clearly hadn't investigated enough to find the problem. I canceled the check and called to complain. Immediately, they scheduled someone to come to our house that afternoon. Jeff came this time and determined that the fan limit thermometer inside the furnace was set too high and was causing the short cycling. He explained to me exactly what the problem was and also changed the filter. He told me what to expect and what to do differently if it started cycling again. He also replaced the original thermostat with a programmable one for $30 more. Overall, I am very pleased because my furnace is working the way I want and I have a programmable digital thermostat.

Airfast did what they were supposed to do. No problems were encountered with their service or responsiveness. Daniel provided excellent service in explaining our options. The technicians they sent to the house for the replacement were professional and courteous. I realize we did not get a top of the line appliance, due to this being a home warranty replacement, but AirFast did well by us.

When they came to install the new A/C they were very nice, they cleaned up everything, they explained all they were doing and did a very good job. I was very pleased with the service I got. When they came to install the new A/C they were very nice, they cleaned up everything, they explained all they were doing and did a very good job. I was very pleased with the service I got. When they came to install the new A/C they were very nice, they cleaned up everything, they explained all they were doing and did a very good job. I was very pleased with the service I got.

Our heater was broken and all companies that we called refused to come earlier then in 2 days. It was cold. Airfast not only came the same day but also found a temporary fix until they could get the part the next day. Everything was handled professionally and was very reasonably priced. Thank you, Airfast.

They wanted to charge my wife $150 to ship the motor in over night or it would take seven days to get it. She told him to forget it and that she would call him back. She called back to schedule and was told there was a blower in stock and that it would be installed the next day. It was installed, however the technician insisted the blower be cleaned and that would cost $150. This was an insurance job and the folks were not going to walk with just the $55 they get for the call. It took the technician ten minutes to hose out the blower. For this my wife was charged $150.

We were assigned to AirFast through our home warranty company. After 3 visits and 5 weeks, we eventually got a new A/C installed. However, AirFast was extremely poor with follow up and keeping us informed as to what was going on. AirFast NEVER called us back when they told us they would. We only received calls when AirFast needed to inform us of expenses that were not covered by our warranty company. On one occasion, Tess at AirFast told me that they had spoken to our warranty company and our non-covered charges would be over $300. In reality, no one had called our warranty company and after I did, our charges were only $125. I think that AirFast is dishonest and I would not recommend or use them in the future.

I called them and they told me someone would be out between noon and 5. I asked if they could narrow the time, and she, somewhat rudely, told me I was lucky they were coming at all. At 3:30 I called to see where they were. They "guaranteed" somebody would be here before 8 pm. I called my warranty company then. They called Airfast and Airfast made the same guarantee to them. At nearly 8 pm I called again. They called the tech and he called me back and said he would be in my area in a half hour. He never showed up. At 10:30, after trying to find another company through my warranty company, I gave up. I called Airfast back the next morning to express my disappointment that I had seemingly been misled. The woman I spoke with ended up hanging up on me. I called back and a gentleman promised he would be out at 4 pm today. I was home at 4, and by 4:30 nobody was there. I called and they said they no longer worked for my warranty company. Somebody else would have to service me.

Repairman was okay with repairs, but he seemed to be trying to solicit additional business that I was not sure was needed.

THE TECHNICIANS WERE SLOW, INCOMPETENT, LATE, AND UNINFORMED. THE COMPANY WAS DISHONEST AND UNRELIABLE. WOULD RATHER HAVE PAID FULL PRICE FOR COMPETENT SERVICE INSTEAD OF REDUCED RATE THROUGH WARRANTY COMPANY FOR AWFUL EXPERIENCE. MANGER, ROB BULLOCK, FINALLY FIXED UNIT CORRECTLY, AND DID NOT CHARGE US FOR FINAL COST ABOVE WARRANTY. HE ALSO GAVE US A FREE SERVICE CONTRACT ON THE WORK, AND UNIT FOR OUR TROUBLE. THIS WAS THE ONLY POSITIVE EVENT THAT HAPPENED IN THE 4 MONTHS WE WORKED WITH THE COMPANY.

THE SERVICE PEOPLE SEEM VERY KNOWLEDGEABLE. THEY WERE TO DO "PREVENTATIVE MAINTENANCE" ON AIR CONDITIONING UNITS, WHICH THEY DID IN SUMMER. ALL WERE INSPECTED AND CLEANED AS AGREED. THEY CAME BACK IN AUTUMN TO DO THE SAME ON THE FURNACES. HOWEVER, THIS TIME THE SERVICE TECH CAME IN FOR 3 MINUTES PER UNIT ONLY TO TELL ME THAT IT WOULD COST $100'S MORE TO CLEAN AND SERVICE THEM. APPARENTLY I HAD PAID THE UP-FRONT COST TO HAVE THEM IDENTIFY PROBLEMS ONLY? I COULD HAVE HAD ANOTHER COMPANY COME IN FOR A FREE EVALUATION! IT APPEARED TO BE A SCAM. I DIDN'T AGREE TO ANY REPAIRS, SENT THE GUY AWAY AND WAS CALLED 2 OR 3 TIMES BY ANOTHER PERSON (THE BOSS?) TO SCHEDULE THE REPAIRS. I AM HAVING ANOTHER LARGE REPUTABLE COMPANY COME IN TO INSPECT (FOR FREE!), AND WILL SEE WHAT IS ACTUALLY NECESSARY. I RESENT BEING TAKEN ADVANTAGE OF!

BRIAN CAME TO MY HOUSE. HE EXPLAINED TO ME THAT A PART WAS BROKEN. HE SAW THAT I HAD AN OIL FURNACE, AND DIDN'T SAY ANYTHING. HE SAID HE WOULD ORDER A NEW BLOWER. SAID THEY WOULD CALL ME IN A FEW DAYS. I CALLED THEM A FEW DAYS LATER, AND ASKED HOW MY JOB WAS GOING, THEY ANSWERED ME AND SAID, "I WILL MOVE YOU TO THE MANAGER". WHEN HE HEARD MY NAME, HE SAID, "JUST A MOMENT I WILL MOVE YOU TO MY OWNER". I ASKED HER WHY SHE DIDN'T COME, WHY DO I HAVE TO WAIT?" SHE SAID "WE DON'T FIX OIL FURNACES". I ASKED WHY THEY DIDN'T CALL ME, AND SHE JUST REPEATED "WE DON'T FIX OIL FURNACES". AGAIN, I ASKED WHY SHE DIDN'T CALL AND SHE SAID, "YOU ARE NOT ONLY 1 CUSTOMER, WE DON'T HAVE TIME TO CALL EVERYONE".

THE GUY WHO CAME OUT WAS NICE. LIKED OUR BULLDOG (WHICH IS A BIG PLUS!) MORE IMPORTANTLY, HE RESOLVED THE PROBLEM QUICKER THAN I EXPECTED AND WE WERE BACK TO A/C'D COMFORT IN NO TIME. (RATED ''N/A'' SINCE THE COST CHARGED WAS THE DEDUCTIBLE, DUE TO THE WARRANTY COMPANY.)

HOME WARRANTY SERVICE WAS PROMPT AND HELPFUL BY PHONE. THE TECHNICIAN WAS EXCELLENT AND HELPED EDUCATE US, AS WELL AS PROVIDE THE NEEDED SERVICE.

USED THIS COMPANY BECAUSE IT WAS ASSIGNED BY MY HOME OWNERS' WARRANTY COMPANY. THEY HAVE BEEN OUT MORE TIMES THAN I CAN COUNT. ON THE MOST RECENT GO-ROUND, THEY INSTALLED A NEW COMPRESSOR IN THE WINTER AND WHEN IT DIDN'T WORK IN MAY, THEY CAME OUT 3 TIMES (INCLUDING ONCE TO INSTALL A 2ND NEW COMPRESSOR!) ONLY TO FIND OUT AFTER LIVING THROUGH 9 DAYS OF SUPER HOT/HUMID DAYS WITH NO A/C THAT IT HAD BEEN IMPROPERLY WIRED BY THE SERVICE TECH. ALTHOUGH THE SERVICE MANAGER APOLOGIZED AND MY A/C HAS BEEN WORKING FINE SINCE, I WOULD NEVER RECOMMEND THEM TO ANYONE. IF YOU ABSOLUTELY HAVE TO USE THEM, REQUEST RICH.

A FEW VISITS AND COPAYS AND AN ENTIRE SEASON OF NON-FUNCTIONING AC WERE WASTED BY ONE TECHNICIAN WHO DID NOTHING MORE THAN MINOR ADJUSTMENTS AT EACH VISIT WITHOUT LOOKING OVER THE WHOLE SYSTEM. THE PROBLEM WAS FIXED BY JUNIOR TECHNICIANS WHO WERE MORE ENTHUSIASTIC.

THEY MISDIAGNOSED OUR PROBLEM, THEY SAID OUR HEAT PUMP WAS WIRED INCORRECTLY WHICH VOIDED OUR SERVICE WARRANTY. THEN WE HAD SOMEONE FROM A DIFFERENT COMPANY COME BACK AND THEY FOUND THAT AIRFAST WAS INCORRECT AND THAT OUR SYSTEM WAS WIRED CORRECTLY.

AMERICAN HOME SHIELD, OUR HOME OWNERS WARRANTY PROVIDER SENT AIR FAST OUT TO FIX THE AIR CONDITIONER. THEY DIDN'T REALLY LISTEN TO WHAT WE WERE EXPLAINING WAS WRONG. THE GUY'S REPAIR LASTED FOR ABOUT 6 HOURS. I WOULD SERIOUSLY CONSIDER NOT HIRING THIS COMPANY. IT'S VERY SLIPSHOD SERVICE.

THE REPAIRMAN SHOWED UP WITHOUT THE PROPER TOOLS, EVEN THOUGH I GAVE SPECIFIC INSTRUCTIONS TO BRING A LADDER. THE REPAIRMAN TOLD ME HE WOULD SEND ANOTHER TECHNICIAN OUT THE NEXT DAY TO SERVICE THE UNIT. THEY DID NOT CALL ME TO RESCHEDULE AND I HAD TO CALL MY WARRANTY COMPANY TO HAVE ANOTHER HVAC COMPANY DISPATCHED TO SERVICE THE A/C UNIT. I WOULD NEVER USE THIS COMPANY AGAIN. THE WAY THEY CONDUCTED BUSINESS WAS VERY UN-PROFESSIONAL. I FIND THAT WITH ANY COMPANY DISPATCHED THROUGH MY HOME WARRANTY COMPANY THE SERVICE IS ALWAYS POOR, THE APPOINTMENT TIME IS NOT KEPT, AND THE TECHNICIAN THEY SEND IS UNSKILLED.

NO PRICING INFO PROVIDED BECAUSE THIS WAS THRU A HOME WARRANTY PROGRAM.

HE CAME THE SAME DAY THAT WE CALLED IT WAS A HOT SUMMER DAY. ALEX DID A GREAT JOB!

THEY DID AIR CONDITIONING REPAIR. GREAT JOB!

AIR CONDITIONING SERVICES. FOUND IN CLASSIFIED SECTION OF ANGIE'S LIST; CAME NEXT DAY FOR SERVICE IN 90 DEGREE TEMP. WEEK OTHERS TOLD ME IT WOULD BE A WEEK.

HE CAME OUT THE NEXT DAY AND IT WAS A SATURDAY SO HE TOLD ME HE HAD TO CHARGE ME TIME AND A HALF. WELL WHEN HE DID THAT HE WAS ABOUT AVERAGE WITH OTHER HEATING AND A/C COMPANYS AT REGULAR COST. HE REPLACED A PART AND SAVED ME MONEY.

FURNACE WENT OUT and WHEN SHE CALLED HE WAS OUT W/IN THE HR. LOCATED PROBLEM RIGHT AWAY/EFFICIENT, KNOWLEDGEABLE, PROMPT 7 VERY REASONABLE GREAT COMFORT TO FIND SOMEONE W/ THIS CALLIBER