Air Supply

I called in Friday morning with no heat and they were out by one. Got it working and had to order a part. Scheduled for Wednesday morning and showed up at 8:15 am and were done in 20 minutes. Everyone I dealt with was professional and very friendly. Very happy with service especially with record low temperatures.

I was told by another company that I needed a replacement part on my whose-house humidifier and that, at the cost the replacement part would be, I should just purchase a new humidifier. I obtained quotes from several companies for a new humidifier and decided to use Air Supply. When I scheduled the appointment, they could only give me a timeframe of several hours but agreed to make mine the last appointment, as I had requested, and to call me 45 minutes prior to the technician's arrival so I would have enough time to get home from work. After looking at my unit, the technician suggested that I didn't need a new unit and that a replacement of the solenoid valve would be more cost-effective. He attempted to just repair the part to save me even more money, but that was unsuccessful. I agreed to go with his recommendation of replacing the valve versus buying a new unit, so I made another appointment with the same accommodations I had the first time. He replaced the valve and the feeder tube efficiently and instructed me how to use the unit, as it had been several years since it had last been operated. He also relocated the humidistat so it would give work more effectively. He was patient and professional.

Although my mini-split was less than 7 years old, Lennox no longer offered the replacement part that was required to fix the leak in my unit. Angie negotiated with Lennox to obtain a new unit, free of charge. Angie and the Air Supply team continue to go above and beyond in the area of service and customer experience. This is why I have used them for service and annual maintenance for the past 12 years. The technicians are knowledgeable, trustworthy and professional. The office staff is friendly and easy to work with. They take the time to explain the issue and answer questions, and I always feel like they have my best interest in mind. I highly recommend this company.

It was installed in a timely manner and passed inspections

My furnace went out in the middle of the night on a Sunday, before a Monday federal holiday. I spent that day trying to troubleshoot the issue myself. The furnace was under warranty, and I knew my warranty company wasn't open that day. I figured out that the inducer motor on the furnace needed to be replaced. That part for my furnace retails for $300-$330. My warranty company instructed me to hire my own contractor off of Angie's List, and I would then be reimbursed. I chose Air Supply because they were at the top of the list, had an "A" grade, and had a lot of good reviews. They were also not too far away. I called in for service and explained my situation. The earliest they could come out was the next day, and I was okay with that. I gave the office staff the make and model of my furnace, and explained the repair/part needed. I called the next day to confirm my appointment, and reminded the rep of my make/model/issue/part. I wanted confirmation that they had that information, and that the serviceman would be prepared to actually fix the furnace when he showed up; not just look at it and require parts to be ordered for a return trip. She confirmed all of my information and stated that my issue/part was "common", and that the service techs carried those on their trucks. The service tech arrived with no knowledge of my issue OR the part. The office didn't inform him of anything other than my name and address, and he didn't have the part. In fact, he stated that inducer motors are NOT common; they are very specific to individual furnaces, and he had no idea why I was told otherwise. He called in immediately to talk to the office rep about the misinformation and asked her to order the part from their supplier. I overheard her tell him that they would have to come back the next day (Thursday), Friday at the latest. I voiced my displeasure at being misinformed/lied to, and the fact that I had to pay a $95 service call for him to spend fifteen minutes putting lubricating oil on a spindle. He assured me that I wouldn't have to pay the service call fee for the return trip -- just for the part and his labor, which he stated would take less than thirty minutes. The office rep called me the next morning to get authorization to order the part. I asked her how much money we were talking about for the repair, and she replied, "the motor will be $456 and labor would be $22.50 per quarter hour." I was in disbelief at the cost. I asked why she quoted a price that was $150 more than the already marked-up retail price of $300 it goes for. I declined their service, expecting to just fix it myself. She called back a little while later and left me a voicemail to tell me that she "got permission from their warehouse to sell the motor at a discounted price of $346. Considering I had already spent $95 for basically nothing, and I would be reimbursed, I reluctantly accepted. The serviceman showed up the next day as expected, and spent about fifteen minutes to swap out the inducer motor. As I was looking over his invoice, I noticed he charged me $90 for labor. I questioned that charge, and he explained that I was being charged from the "time the call was initiated" (they called me 30 minutes ahead of arrival to make sure I would be home), and the 20 minutes he wrote down for labor (which I am certain was closer to fifteen minutes) he rounded up to 30 minutes. So, when it was all said and done, I paid $531 and change for a job that, had it not been a warranty issue, I would have done myself for $300. And, had they come prepared on the first day as I was assured would happen, I should have only been charged $441 ($95 service call + $346 part). Had I not stood my ground on their original quoted price, the final bill would have been over $630! Needless to say, I am NOT a satisfied customer. I firmly believe they were taking advantage of my situation and the fact that it was a warranty repair. They did EXACTLY what was needed to maximize their profits in my situation. Yes, they were pleasant to talk to and professional with regard to their interactions, but the same could be said about a con-artist who smiles and is charismatic as he picks your pocket.

Incredible service!

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We've used them for years. They don't ever have any coupons. It's pretty much a steady price the $80, it's okay. I don't often go by price because I go with a company that I know will come and that I've used before. I'd use them again; I have used them for years.

Excellent. The representative was thorough, gave more than one option, including a temporary solution and a long-term more costly solution.

Excellent service. Nate went right to work. He dismantled the top portion of the furnace and discovered debris. He cleaned the debris thoroughly and my furnace works! Thank you!

I was hearing a popping sound and he drained the tank. A week or so later it started knocking a little bit again so they had recommended that I put this part in there that would have cost me about $199 to keep it from doing that. They did a good job.

Great people to work with. Replacement was done in one day. I will use this company again.

The work went smoothly and all was cleaned up when completed. The tech even did a few other things over and above at no charge.

I have used them over 15+ years, not even sure I hired them thru you. But they have always been and still are terrific. My AC unit was put in before I bought the house (installed in 1981), and with their care and tips, it is still going strong and they never have tried to talk me into replacing it.

They did a great job they are always good.He is always very responsive and they do their job well. Yes, I would use them again.

Inspection went well. Additional service estimate came in a couple of days later than told, so had to go with another company.

Perfect. Timely and complete

unknown

Happy with the service and professionalism.

I will use them again.

unknown

Service was great, technician repaired issue and communicated items well, would do business again

They did an amazing job. I will have them back for all our inspections. They took their time. They cleaned up. They showed up on time. They explained everything to me. They just did a great job. The furnace works great and I am very happy.

They're very courteous. They're very personable. They know their business.

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