ACTIVE MOVING & STORAGE

MOVING DAY WAS OKAY. PROMPT CREW OF THREE. SEEMED TO STRETCH THE WORK INTO AS MANY HOURS AS POSSIBLE. BUT, OVERALL WORKED HARD & GOT THE JOB DONE. WHILE LOADING ITEMS ON THE TRUCK, ONE BOX OF FRAGILE ITEMS TOOK A TUMBLE. I WATCHED ONE MEMBER OF THE CREW OPENED THE BOX. THE RESULTING FOUR BROKEN ITEMS PROMPTED A PHONE CALL TO MARK THREE DAYS AFTER MY MOVE. I HAD PAID FOR EXTRA INSURANCE AND WAS ASSURED BY CARMELLA AND THE CREW ON SITE FOR THE MOVE THAT ALL BREAKAGE WOULD BE COVERED. MARK WAS ANGRY AND QUIET RUDE ON THE PHONE, COMBATIVE EVEN, I WAS TAKEN ABACK. AFTER A RELATIVELY SMOOTH MOVING DAY I DID NOT EXPECT TO BE YELLED AT ON THE PHONE WHEN I CALLED ABOUT BROKEN ITEMS. THE ENTIRE CONVERSATION REALLY SPOILED MY OPINION OF THE COMPANY. I WILL ADD THAT MARK CALLED ME BACK AND I HAVE NOT RETURNED HIS CALL. BECAUSE, FRANKLY, I JUST DON'T WANT TO DEAL WITH SUCH ANGER. I'M GOING TO CHALK THE COST OF 4 BROKEN ITEMS UP TO LEARNING A LIFE LESSON.

THEY WERE POLITE, PROFESSIONAL, AND VERY CAREFUL. NOT ALL MOVING COMPANIES WILL DO SMALL JOBS LIKE WE NEEDED TO HAVE DONE. THEY DID A GREAT JOB.

THE CHARGE WAS $72 AN HOUR FOR TWO MEN OR $92 AN HOUR FOR THREE MEN. THEY WERE VERY HARD WORKERS. IT WAS A HOT MUGGY DAY AND THEY ONLY TOOK ONE BREAK. THEY WORKED NONSTOP.