Absolute Irrigation Inc

I have used Absolute for several years to open/close my system. They did well enough, but things were always a bit off and I finally cut bait after my last experience. Over the years they have done winterization and inevitably the back-flow explodes over the winter and needs to be replaced. Obviously the system wasn’t winterized properly. They were never bad enough to look elsewhere and convenient enough, so I let it go. This past winterization trip I could tell that the technician had missed several zones as my phone alerts me in real time as to when a zone runs. When I went to talk to the tech and mention he had missed a few zones, he started slamming things in his truck. He was angry with me - why would I have zones disabled!? The order was for five zones?! That zone doesn’t show up on my phone!!! I was aghast. Huffing, puffing and slamming the air hose around, the tech reconnected and blew out much of the same zones again yet not some of the ones I mentioned he missed. Later the tech texted me that he isn’t “usually short” and apologized. Thanks, I guess. I immediately emailed the main office and their response was to get me scheduled two weeks out to have it redone by another tech. No apology. No explanation. No back pedaling. No mention of having addressed it with the employee. I told them to forget it and I would look elsewhere. At that point I got an apology for the “miscommunication”. There was no miscommunication. Their technician was simply out of control and over the line over nothing. It’s irrigation. It’s a 10 minute job. It’s easy. If I had a big air enough compressor I’d do it myself. It’s not supposed to be an emotional or hostile interaction. Customer service is easy. You apologize, eat crow, and get the customer into the schedule that day to make it right. There are so many irrigation companies, it’s not worth the heartburn to deal with whatever is going on here.

Everything was set to go on Aug 1st. I checked with him the day before as to arrival time. I asked that he come a bit early as I wasn’t able to be there. He asked me to call him to come over that night but I was at a function and couldn’t. His response? “I’m moving on. Good luck.” Very unprofessional. Also didn’t want to give me a quote with our agreed-upon price until after the job was done. Felt shady.

Robert repaired the damage on short notice. Timeliness has very important because the primary contractor could not proceed until the irrigation lines were repaired. His quick response was greatly appreciated.

Robert was excellent. He was extremely knowledgeable about what needed to happen. He arrived at 7:30am and said it would be finished that day. He and a coworker stayed until 8:30pm to get the job done. We basically had to have a new system installed. His follow up skills were excellent as well. I would highly recommend Absolute Irrigation for a new installation or a repair.

As always, everything about working with Absolute Irrigation was perfect. We've been working with Robert and his team for about 9 years. Without a doubt, they are our #1 home service provider regardless of category. We have an annual "silver" contract with Absolute Irrigation that includes the spring turn on, winterization, and backflow testing. Upon arriving for the spring turn on and backflow testing, Absolute Irrigation noticed some broken fittings with our backflow. Robert and his team quickly worked to repair the backflow, turn on our system and replace a couple of damaged sprinkler heads. I wish all of our home service providers would be as good as Absolute Irrigation. I cannot recommend them enough.

Service is very responsive. I am alwasy home when they come and walk me through. Very fair price.

They are excellent and reliable. I have used them for about 8 to 10 years and I will continue to use them. I would highly recommend them.

Everything is done to the highest level of quality. The owner, Robert, will make sure you are satisfied with their service. Excellent company to work with.

The work was performed timely and the irrigation system worked well throughout the summer. The office staff notified me in advance before performing the work. The technical staff were courteous and efficient.

We started working with them a year ago to get our system up and functioning and they have been our go to for anything we need. Pricing is great and the techs are friendly and experienced.