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ABC Home Services
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Our family-owned business is three generations old. We started in 1952 meeting the needs of homeowners that just weren’t being met. As times and demands have changed, so has our company. If the customer isn’t happy then we aren’t doing our job. No one understands that better than we do. We took the concept of warranties and turned it upside down. Cost is determined by the job. Additional contact names - Nancy Gross & Steven Morbitzer. Additional DBAs - ABC Home Services & ABC Home Services Inc & ABC Gas Repair. Additional email - [email protected] & [email protected].
Business highlights
Emergency services offered
73 years of experience
Services we offer
Commercial & residential gas & water piping installation, heating & air conditioning., repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7151 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 3% | ||
| 1% | ||
| 3% |
Showing 1-25 of 151 reviews
Johnathan S.
May 2018
I have spent hours on the phone trying to get a response. Always getting the afterhours even during the day. I have not gotten any emails or response for my service request. This home warranty sucks.
Ashok N.
May 2018
The service was pretty good. So far, so good.
Suzanne N.
Sep 2017
They are a cut above other home warranty companies. They are very fair and reliable.
NICK K.
Aug 2017
They are excellent. I haven’t had any problems and pretty much everything had been covered. No complaints there. I started using them approximately 4 years when I purchased my home. I do a monthly payment. They respond within 24 hours normally. Their contractors are pretty good. It’s about $60 a month.
Jeanne P.
Jun 2017
The guy that was sent out said he could not do anything about the electrical outlet that was getting hot. So they charged me $65.00 normally it is free. Whoever installed and he showed me the cut in side. They cut some tabs off so that is making it hotter. I could replace it for you but there is no need to do that. It is just going to be hot. I said as long as it is not a fire hazard, that is what I was afraid of. He said no it is not a fire hazard. It is just going to be hot. I would not use ABC home warranty if I was to purchase a home warranty. When the fireplace thing happened, he said that it was a maintenance issue. I said no it is an issue with the fire duct clogging the line. They got it out and it worked perfectly. They did pay for that but the last thing that they did not pay for.
Joanne F.
Apr 2017
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Anette S.
Mar 2017
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Anna W.
Jan 2017
It went very well. He was very fast and fixed right away. They did a great job. It didn't take much more than 15 minutes. He put in a new hose for the dishwasher while he was adding a valve.
Michelle B.
Nov 2016
Discovered 2 small leaks in bathrooms after purchase - called ABC for service...from the beginning it was nothing but run arounds - finally get a plumber here, who diagnoses the issues and corrects one - says the other is a bit more involved and needs a plumber and an assistant for 4 hours - he would submit the job to his office with the materials needed and have them schedule the repair. 3 weeks later, once we are rescheduled - the plumber and assistant arrive - no materials, stating they are here to "reinspect" the estimate for ABC. It was immediately made clear to me that ABC was questioning the work recommended by their last contractor (who works for the same company as these 2) - and requesting a second opinion - and they were not here to complete any work. Again - not shockingly; they found the issue to be "non plumbing" and recommended calling ABC to have someone else review it (unsure how a major leak in the water supply is not plumbing related) - Call ABC immediately as the 2 plumbers leave and the ABC rep proceeds to tell me "we haven't spoken with the technicians yet - but I can tell you it is not covered." - How can you tell something is covered/not covered without having looked at the problem or gotten your "experts" opinion on the matter ?!? Clearly - ABC reached a junction where it appeared the cost of a repair might exceed 1 hours labor and decided to deny any coverage. Why else would they "reinspect" the professional they hired the first time and challenge his opinion. When things don't go there way - they simply seek out someone who will lie in their favor - its cheaper than paying the claim. If your looking for a home warranty - steer far clear of these rats. A ruined floor and a mountain of repair cost later - we are still waiting on ABC to make it right...unfortunately, they are not a "licensed" insurer - rather offering warranties which remain unregulated and they refuse to maintain a standard of professionalism or honesty in their approach to business.
Monica L.
Aug 2016
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Monica L.
Aug 2016
It has been great to have the ability to call one central place for anything that I needed for my house and they take care of calling the people needed for the service. On the other hand, it seems like it takes longer for things to get fully fixed maybe because the company that provides the service. There is no incentive to get it right the first time. You will think it is fixed and it wont be back and they will have to come out again.
Adam B.
May 2016
We are selling our home and during inspection an issue with the HVAC system was discovered. We called ABC and they had a contractor out within 24 hours to diagnose the issue and ordered the parts. Whole thing was fixed within 72 hours. Saved us ~$900 in an emergency repair cost.
Daniel G.
May 2016
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Daniel G.
Mar 2016
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Heidi S.
Feb 2016
While prepping to replace the water tank, he noticed that there was another leak above and repaired that leak as well.
Both repairman were professional, courteous, personable and did a great job explaining what they had fixed and how to use the new equipment.
Both repairman were professional, courteous, personable and did a great job explaining what they had fixed and how to use the new equipment.
Response from ABC Home Services
"Thanks! We always love to get positive feedback and we're glad to see you've benefited from your coverage. Our company is committed to providing the best and most efficient service possible. We'll pass along your compliments to the installers as well. We appreciate your taking the time to submit a review. Please let us know if there is anything we can help with in the future!"
Michelle S.
Jan 2016
Within 2 hours of their arrival, they had diagnosed the problem, drained the old tank, disconnected it and installed the new tank. As it was under my gas warranty, there was no charge. They were very friendly and professional, and explained about the permit process and inspection that would need to take place a few days later. A very efficient service call!
Response from ABC Home Services
"Thanks! We appreciate your taking the time to share your thoughts. Our goal is 100% customer satisfaction so we're pleased that you are happy with our coverage. We believe the purpose of a home warranty is to protect the homeowner from the high cost of unforeseen repairs. Please let us know if there is anything else we can do for you!"
JOLEEN F.
Nov 2015
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Response from ABC Home Services
"Thank you for taking the time to review our company. As a policyholder your satisfaction is important to us! Regarding our website, we are always looking for ways to improve and make it better for policyholders. We appreciate your letting us know!"
Michael V.
Nov 2015
unknown
Response from ABC Home Services
"Thank you for taking the time to submit a review! While we appreciate your score, we'd love to have you contact our office to let us know how we could improve for you. We pride ourselves in providing the best product available and we're always open to suggestions! Thanks again!"
Donald W.
Oct 2015
unknown
Response from ABC Home Services
"Thank you for taking the time to submit a review! We're happy to see that you are pleased with our service. We appreciate your business!"
TRICIA K.
Oct 2015
The previous owners of the home we bought 4 months ago had purchased a Home Warranty from ABC when they listed the home for sale. After settlement, as the new owners, we soon encountered some minor plumbing problems that had not appeared on the home inspection report. ABC covered the complete cost of the plumbing repairs for $121. A couple months later, a relay and the compressor on the refrigerator failed and ABC covered most of that cost. The service call to assess the problem was $64 but the repair would have been over $1100. ABC sent us a check for $805 which we applied to replacing the refrigerator instead. We are very pleased.
Hopefully we will not have any more issues but if we do and if they are covered, we trust that ABC will come through again.
Hopefully we will not have any more issues but if we do and if they are covered, we trust that ABC will come through again.
Response from ABC Home Services
"We're very happy to hear you are pleased with our service. Your satisfaction is most important to us. If there is anything we can do to make the process for coverage easier for you please contact our office. We believe in constant improvement and want to make claims as easy as possible for homeowners. If you have problems at your home in the future please remember we're here to help!"
Heather M.
Jul 2015
My experience with ABC has me left with mixed emotions about whether to renew or go with another home warranty (hence the reason I am now on Angie's List). In the claims that I have submitted, they respond fairly quickly and let me know that I will be hearing from the contractor. Then typically the contractor calls within 24 hours and sets an appointment. However, the contractor seems to come out to assess, but does not have the proper equipment, or needs to send yet another person to assess the job. This makes me uncomfortable having to deal with multiple people coming inside my home, also having to take the time away from work to be home on each visit is not very convenient. The last claim we had a puddle of water under the carpet near our utility room, the contractor came out explained to my husband what he thought it could be related to, but said that he did not have the tools to test it. I waited a few days for a call back from the contractor or ABC but did not receive a response, so I called. ABC sent the same contractor back who stated that he did not think it would be a covered repair and told me to call the city to have them check the pipes under my home. Then the contactor called me back and told me to check the sump pump because he "forgot" to. Aside from the one particular contractor being slightly difficult to deal with, each time I call ABC they are personable and friendly with me. My warranty with them will be up in the next day or so and I just cannot decide if it's worth the money to remain with ABC or if I should take my chances on a new company.
Side note: I think Angie's List should have an "undecided" bullet where it asks if you would utilize the services again, because that is truly my answer.
Side note: I think Angie's List should have an "undecided" bullet where it asks if you would utilize the services again, because that is truly my answer.
Response from ABC Home Services
"Thank you for taking the time to submit a review and bring the issue with our contractors to our attention. We have located your account and are addressing the issue with each of the companies that has visited your property. As a policyholder, your satisfaction is important to us. We would like to offer you $100 off of your regular renewal price in return. I have noted your account in hopes that you will continue your coverage with us. Again, we apologize for any inconvenience and appreciate your patience as we work toward creating a more positive customer service experience."
Chad C.
Jun 2015
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Response from ABC Home Services
"Thank you for the kind review! We love it when our policyholders are pleased with their coverage. Please let us know if there is anything else we can do for you."
MICHELLE G.
Jun 2015
unknown
Response from ABC Home Services
"We're so glad to hear you were pleased with service! We will certainly talk with our tech about clean up. We appreciate your business!"
Beverley S.
Jun 2015
unknown
Response from ABC Home Services
"Thanks so much for taking the time to submit a review! We're always happy to hear when our homeowners get great value from our coverage! Please let us know if there is anything we can help with in the future."
John K.
Apr 2015
The company issues home warranties when you buy property and when I had difficulty with the appliances in the house, I called ABC and I felt like they didn't believe that the equipment needs some servicing, and they were unable to fix the equipment. My understanding is that they either had to fix the equipment, or replace the equipment, and they just weren't very forthcoming. They took them about 2 or 3 weeks to call me back, they were not very responsive, they just do not do what they say they will.
Response from ABC Home Services
"Thank you for taking the time to share your thoughts. As a policyholder, your satisfaction is important to us. We're sorry to hear that you had a bad experience with our company. We're attempting to locate information regarding your service but we're having trouble identifying your account. The address on your comment page lists (removed member address) in Milford Center but we have never issued coverage for that address. When we search for your account using the name you provided we show that someone matching your name had coverage at 19876 Bear Swamp that expired a year ago (May 2014) and had claims totaling $680 so we don't think that address is accurate either. We'd love to help resolve your concerns so if you'd please contact our office with your property address and specifics regarding your service we're sure we can help answer any questions or concerns you may have regarding your experience. It is important to us that we provide every benefit to which our customers are entitled. If there was an error on our part we would like to identify the problem, correct it, and be sure it doesn't happen again.Thank you for your patience and cooperation."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
ABC Home Services is currently rated 4.7 overall out of 5.
ABC Home Services accepts the following forms of payment: CreditCard
Yes, ABC Home Services offers free project estimates.
No, ABC Home Services does not offer eco-friendly accreditations.
No, ABC Home Services does not offer a senior discount.
Yes, ABC Home Services offers emergency services.
No, ABC Home Services does not offer warranties.