3D DISASTER KLEENUP OF COLUMBUS

Worst consumer experience of my life. We called a representative at 3D at roughly 10:AM and were told that a crew would be dispatched to our job within two hours. Our carpet was wet and saving the carpet was our number one goal. The cost was to be $500 unless the damage was more significant than they expected in which case they told us not to worry about it because "insurance would handle it anyway". We were clear that the carpet wasn't worth much more than $500 anyway and that was what we were willing to pay. We paid the $500 via check as requested. They crew finally showed up at our house well after 11:PM. Kudos to the crew that showed up, they worked hard for the two and a half hours they were at my home pulling carpet pad and they were exhausted. They set up fans and left. After a few quick "checks" by 3D over the next few days, 3D pulled their fans, leaving rust stains on my carpet. Not long after that, I received a bill from 3D for another $1,000! I spoke with an office person who could not tell me why my $500 job turned into a $1,500 job - their position is that insurance is going to pay it so why should I care. I refuse to pay the balance and now am in collections - 3D's collection agent is hounding me and my wife. I'm not sure if this is insurance fraud, but sure is bad business. NEVER USE 3D!!!

We are still very frustrated over this. The roof looked better BEFORE it was replaced. Since we were not here when the work was done (because they just showed up one morning when we were out of town), we have no idea HOW the work was done. Our insurance company paid the company for the back 1/2 of our roof before we signed off on the job, so 3D Disaster Kleenup was very pushy about getting the rest of their money. We wanted to hold off on paying them until someone came out to do an inspection after the job was completed. They were not accommodating when we asked them to come out and inspect/defend their work on our roof. They said that the dips were typical for the age of the roof which is a lie.

Everyone was wonderful, from the first call the final cleanup! I had a very serious back injury and could not do very much of the moving/cleaning of my personal stuff. They were so amazing, helping me with getting everything done. I highly recommend these guys (and gals!)

THE COMPANY WAS SLOW TO ARRIVE FOR AN INITIAL ASSESSMENT, AND WE THEN HAD TO WAIT AN ADDITIONAL 4 HOURS FOR EQUIPMENT TO ARRIVE, THUS LEAVING THE WATER STAND FOR 8 HOURS BEFORE DRYING BEGAN. THEY WANTED TO AVOID TEARING UP DRYWALL AND CARPET AT ALL COSTS AND FILLED OUR HOUSE WITH FANS AND DRYWALL. EVERY TIME I TALKED TO THE REPRESENTATIVE, I GOT A DIFFERENT STORY ON HOW THINGS WERE PROGRESSING, NOT TO MENTION MY HUSBAND AND OUR CLAIM REP ENDED UP GETTING DIFFERENT STORIES THAN I DID. IN THE END, DRYWALL AND HAD TO BE REMOVED AND THEY WEREN'T EVEN GOING TO COVER UP FURNITURE TO PREVENT FURTHER DAMAGE. AND THEY USED OUR STUFF TO CLEAN UP THEIR MESS. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.