Potter Overhead Door, Inc.

"Good morning, Thank you for your review to Angie's List. I understand it would be a bit much just for a cable. We are sorry and feel there was a communication error on our part. The technician did replace one cable, he also had to reinstall the bearing plate the correct way, because it was originally installed backwards by another company, and making issues for your door and operator. You were nice to talk to and I hope you have a great day!"

"Good morning. Thank you for posting this review to Angie's List. I am glad you contacted our company. I am glad you called back to let the office know how pleased you were that we consulted you thoroughly before dispatching a technician to your home. We hope you have a great day, thank you."

"Hello, thank you for posting this review to Angie's List. I feel there is miscommunication with regard to your quote request. On 10/8/2019, you contacted Potter Door through the Angie's List portal. On 10/8/2019, Potter Door e-mailed you a quote for 3 garage door models. You requested we come to your home for a job-site inspection on 10/8/2019 and YES, on this particular day we were unable to provide same day job-site inspection and let you know we could get out to your home within the next few days. We called you in the morning of both 10/10 & 10/11 and there was no answer to your phone number. We do appreciate you reached out to our company."

"Good afternoon. It was a pleasure working with you as well. I am glad we were able to get you repaired quickly and without delay. May you have a wonderful 4th of July celebration. We appreciate your business. Thank you!"

"Good afternoon. Thank you for taking time to post this review to Angie's List. We are happy you contacted Potter Overhead Door and that we could repair your garage door. Please excuse the delay in our reply. We appreciate your business. Thank you!"

"Good morning. Thank you for taking time to rate Potter Overhead Door, Inc. I looked back on our records and your installation was June of 2017. I hope you still like your new garage doors. Time passes quickly and it's easy to forget to perform the homeowner maintenance tips recommended by the manufacturer. If you haven't had a chance to lubricate since installation, I recommend you do so soon since Cleveland had a horrible winter. If you need the instructions, give me a ring and I'll get your e-mail address to get them over to you. Once again, thank you for the great review. We appreciate it!"

"Good morning. I'll share this information with Jim. He'll appreciate the compliment. Thank you for taking time from your day to write this post. We appreciate your business and are glad we could be of service to you."

"Good afternoon. Thank you for taking time to post this review to Angie's List. We are happy you contacted Potter Overhead Door and that we could repair your garage door. Please excuse the delay in our reply. We appreciate your business. Thank you!"

"Good afternoon. I am so happy we could get your Liftmaster opener working correctly for you. Thank you for taking time from your day to post this positive review about Potter Overhead Door, Inc. I was unable to respond earlier so please excuse the delay. We appreciate your business, thank you!"

"Thank you so much for taking time to post this review. We appreciate your business and are always happy to hear from past customers. It is especially gratifying to have repeat business as it is a clear indication you were happy with our former services. We wish you and your family a Happy New Year full of joy, health, & prosperity. Thank you!"

"Good morning. We appreciate you took time from your day to post this review. I will share this information with the technician who was dispatched to your residence. We are glad you contacted our company and are happy you are satisfied with our service. We are happy you were able to take advantage of the $10.00 off coupon available on Angie's List for repair services. Have a great weekend and GO BULLDOGS!"

"Good morning. Thank you for purchasing your new garage door from Potter Overhead Door. It was a pleasure doing business with you. We appreciate you took time from your schedule to write this review. I especially like you posted the 2 photos showing the exterior and interior appearance. Thank you!"

"It is always a great day when we have a customer who takes time from their day to write a great review for our company. I'll be sure to let Lou Ann, office, and Jim, technician, know you wrote this review. Thank you for your business and we were happy to help."

"Good day. Thank you so much for writing this review on behalf of our company and especially our employees Lou Ann & Brian. Both whom are an asset to our day to day operations. I will be sure and share this information with both of them as it always good to hear positive reviews. We appreciate your business and are happy we could accommodate you quickly & professionally."

"Good afternoon. Thank you for taking time to post this wonderful review about Potter Overhead Door, Inc. We have been backed up and apologize for the delay in responding to this review. I love the simplicity of the white garage door with the cascade windows. I saved a picture of your new garage door in my archives. I will be sure to let the techs know you shared this review on Angie's List. We appreciate your business."

"Good morning. Nothing better than coming to work on a Monday morning to see someone took time from their busy schedule to write a positive review about our company. We appreciate your business and your neighbors business as well. It was a pleasure working with you and we are glad you like your new garage door. Please take time to review the maintenance instructions from the manufacturer. They recommend you lubricate your new garage door biannually, so around September you should perform the listed maintenance steps to insure your garage door keeps rolling smoothly. Thank you."

"Good afternoon. Thank you for writing this positive review about Potter Overhead Door, Inc. I will be sure to share this with both the technicians. We hope you get many years of trouble free operation out of your garage door and door opener. Remember, garage doors do require homeowner maintenance and we will be happy to e-mail you a simple to follow maintenance schedule. We are glad you were able to take advantage of the $10.00 off repair service coupon we have posted on Angie's list."

"Good day. Thank you for writing this great review & grading our company. It was a pleasure working with you as well. If you haven't done so already, please take some time to review both the garage door manual and the operator manual for homeowner maintenance tips to be performed to keep your garage door and operator running trouble free. We appreciate your business and hope you're able to enjoy our long awaited Cleveland summer!"

"Good morning. Thank you for writing this review and grading our company. We appreciate your business. I'm wondering if the original copy of Inv. #76323, which went out with the technician who installed your new Liftmaster chain drive operator, is inserted inside the owner's manual? I'm not able to talk with the tech today as he is on a large commercial job.. As you & I just spoke, I am e-mailing you the office copy for your records. I also want to thank you for your flexibility and ease of being able to change our original planned time of arrival as we needed assist others in garage door emergencies. I am also glad you were able to take advantage of the $15.00 off coupon listed to Angie's list members."

"Good morning and thank you for taking time out of your day to write this positive review about Potter Overhead Door, Inc. I shared the information with my co-worker who was your first point of contact and will be sure to share with the techs who visited your home. Please remember to glance over the owner's manual as there are some homeowner maintenance tips outlined for you. We appreciate your business and are glad you are happy with your purchase."

"Good day. Thank you for writing this positive review about our company. We appreciate your business. We are glad we could help educate you a bit about garage doors and garage door operators. We are also glad we erased your receiver and re-coded your remote controls. As a safety precaution, any new home buyer should always erase the garage door operator receiver as they would have no idea if other remote controls existed and who may have them. Enjoy this beautiful day."

"Good morning. I am sorry I did not respond to your review quickly. Evidently the link to notify Potter Overhead Door that an Angie's List member wrote a review is not turned on. Anyway, we are so happy you like your new belt drive garage door operator. I'm wondering if you downloaded the app to your phone and using any of the phone remote options? We appreciate you took time from your day to grade our company on Angie's list."

"Good morning. I am sorry I did not respond to your review quickly. Evidently the link to notify Potter Overhead Door that an Angie's List member wrote a review is not turned on. Anyway, we are so happy you like your new belt drive operator. I'm glad you mentioned the technician was polite and knowledgeable, I will be sure to pass that compliment along to him. We appreciate your business."

"Good morning. I am sorry I did not respond to your review quickly. Evidently the link to notify Potter Overhead Door that an Angie's List member wrote a review is not turned on. Anyway, we are so happy you like your new garage door. The black color option has only been recently added to the manufacturer's standard color options and I feel it will begin to gain popularity as time goes by. We appreciate you took time from your day to write this positive review about our company."