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Potter Overhead Door, Inc.
Doors (Interior) - Install or Replace, Garage Door - Install or Replace, Garage Door Repair,
About us
Full service garage door company, repairing and installing garage doors in Northeast Ohio since 1980. We do not subcontract. Get expert advice by calling our knowledgeable and courteous office staff today. We can discuss your garage door needs, and in some cases, trouble shoot minor problems over the telephone saving you time and money.
Business highlights
45 years of experience
Services we offer
Amarr, Clopay, Genie, Liftmaster, Repair garage doors, Wayne-Dalton, cables, hinges, including broken gears, including broken torsion springs, keypads, limits, photo eyes, rollers, sections. Replace garage doors, track, transmitters. Replace garage door openers. Installing quality products from CHI Overhead Doors, visit or call our showroom today. Repair door openers, wall button
Accepted Payment Methods
- CreditCard
Reviews
5.0107 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 107 reviews
Rick B.
Jul 2020
Good just thought a little pricey for a cable and adjustment.
Response from Potter Overhead Door, Inc.
"Good morning, Thank you for your review to Angie's List. I understand it would be a bit much just for a cable. We are sorry and feel there was a communication error on our part. The technician did replace one cable, he also had to reinstall the bearing plate the correct way, because it was originally installed backwards by another company, and making issues for your door and operator. You were nice to talk to and I hope you have a great day!"
Kenneth S.
May 2020
It went great. From the first call until Jack backed out of our driveway. Everyone associated with Potter was very professional and very friendly. They explained all the work needed and the cost. My wife and I are so pleased with Potter. Thanks.
Response from Potter Overhead Door, Inc.
"Good morning. Thank you for posting this review to Angie's List. I am glad you contacted our company. I am glad you called back to let the office know how pleased you were that we consulted you thoroughly before dispatching a technician to your home. We hope you have a great day, thank you."
Steve S.
Nov 2019
Sales 101. Never tell a prospective customer you are so busy that you're not sure when you can send someone for an estimate.
Response from Potter Overhead Door, Inc.
"Hello, thank you for posting this review to Angie's List. I feel there is miscommunication with regard to your quote request. On 10/8/2019, you contacted Potter Door through the Angie's List portal. On 10/8/2019, Potter Door e-mailed you a quote for 3 garage door models. You requested we come to your home for a job-site inspection on 10/8/2019 and YES, on this particular day we were unable to provide same day job-site inspection and let you know we could get out to your home within the next few days. We called you in the morning of both 10/10 & 10/11 and there was no answer to your phone number. We do appreciate you reached out to our company."
Perry H.
Jun 2019
Parts not available for two weeks. The service tech installed a typical torsion spring system retrofit and it was all repaired in less than 24 hours. Great service, friendly people, and professional workmanship. Couldn't be happier. Door works better than ever.
Response from Potter Overhead Door, Inc.
"Good afternoon. It was a pleasure working with you as well. I am glad we were able to get you repaired quickly and without delay. May you have a wonderful 4th of July celebration. We appreciate your business. Thank you!"
Kevin T.
Jun 2019
I am very happy with the work performed by Potter Overhead Door. Service was performed astonishingly quick and surprisingly affordable. I really enjoyed working with this company. Would definitely recommend.
Response from Potter Overhead Door, Inc.
"Good afternoon. Thank you for taking time to post this review to Angie's List. We are happy you contacted Potter Overhead Door and that we could repair your garage door. Please excuse the delay in our reply. We appreciate your business. Thank you!"
Roger S.
May 2019
great! Had them replaced awhile ago but was thinking I have to give this company a great review
Response from Potter Overhead Door, Inc.
"Good morning. Thank you for taking time to rate Potter Overhead Door, Inc. I looked back on our records and your installation was June of 2017. I hope you still like your new garage doors. Time passes quickly and it's easy to forget to perform the homeowner maintenance tips recommended by the manufacturer. If you haven't had a chance to lubricate since installation, I recommend you do so soon since Cleveland had a horrible winter. If you need the instructions, give me a ring and I'll get your e-mail address to get them over to you. Once again, thank you for the great review. We appreciate it!"
Anthony P.
Mar 2019
Jim was great!! Very informative. Very pleasant to work with.
Response from Potter Overhead Door, Inc.
"Good morning. I'll share this information with Jim. He'll appreciate the compliment. Thank you for taking time from your day to write this post. We appreciate your business and are glad we could be of service to you."
Richard H.
Jan 2019
Very good
Response from Potter Overhead Door, Inc.
"Good afternoon. Thank you for taking time to post this review to Angie's List. We are happy you contacted Potter Overhead Door and that we could repair your garage door. Please excuse the delay in our reply. We appreciate your business. Thank you!"
Claire S.
Jan 2019
I'm very pleased with my experience. I spoke several times with the secretaries, as they wanted to make sure they couldn't troubleshoot over the phone and save me the cost of a service call. When the repairman arrived, he was on time and fixed the issue within a few minutes. He showed us what he was doing, and he also replaced the bulbs and greased the door. He gave us pointers on how to keep our garage door in good shape so we won't need much maintenance in the future. I highly recommend this company!
Response from Potter Overhead Door, Inc.
"Good afternoon. I am so happy we could get your Liftmaster opener working correctly for you. Thank you for taking time from your day to post this positive review about Potter Overhead Door, Inc. I was unable to respond earlier so please excuse the delay. We appreciate your business, thank you!"
RJ K.
Dec 2018
Great….New opener went in with NO issues!!
Response from Potter Overhead Door, Inc.
"Thank you so much for taking time to post this review. We appreciate your business and are always happy to hear from past customers. It is especially gratifying to have repeat business as it is a clear indication you were happy with our former services. We wish you and your family a Happy New Year full of joy, health, & prosperity. Thank you!"
HAROLD K.
Nov 2018
The technician showed up on time, was very professional, answered all my questions, performed preventative maintenance, installed a new mounting bracket at my request, replaced the rubber seal and helped with a minor dent. Took Angie's List coupon. Would hire again. Thank you.
Response from Potter Overhead Door, Inc.
"Good morning. We appreciate you took time from your day to post this review. I will share this information with the technician who was dispatched to your residence. We are glad you contacted our company and are happy you are satisfied with our service. We are happy you were able to take advantage of the $10.00 off coupon available on Angie's List for repair services. Have a great weekend and GO BULLDOGS!"
Norm P.
Oct 2018
Or did the door set up an installation appointment arrived on time completed the job promptly
Response from Potter Overhead Door, Inc.
"Good morning. Thank you for purchasing your new garage door from Potter Overhead Door. It was a pleasure doing business with you. We appreciate you took time from your schedule to write this review. I especially like you posted the 2 photos showing the exterior and interior appearance. Thank you!"
Beverly C.
Sep 2018
EXCELLENT work, great attitude, they called ahead and showed up on time, knowledgeable, also gave me some garage door tips. Being in a condo, matching the panel exactly was required, which they did! Technician also drilled hole and re-installed the center lift handle. Highly recommend this company.
Response from Potter Overhead Door, Inc.
"It is always a great day when we have a customer who takes time from their day to write a great review for our company. I'll be sure to let Lou Ann, office, and Jim, technician, know you wrote this review. Thank you for your business and we were happy to help."
Martha S.
Aug 2018
I requested a quote on Sunday night and I had their reply by Monday morning. I called that morning to clarify something from the quote and I talked with Lou Ann. She asked me if I wanted someone to stop by the house or if I want the quote on the phone. I took the quote on the phone because it wasn't a big job. A few days later I called back and talked with Lou Ann and set the day for the installation. Lou Ann was very professional and helpful. Brian, the technician, came during the stipulated time frame and installed the chain drive opener and the wall console pad for my double door. He completed the installation and everything is working properly.
Response from Potter Overhead Door, Inc.
"Good day. Thank you so much for writing this review on behalf of our company and especially our employees Lou Ann & Brian. Both whom are an asset to our day to day operations. I will be sure and share this information with both of them as it always good to hear positive reviews. We appreciate your business and are happy we could accommodate you quickly & professionally."
Michael M.
Aug 2018
I shopped around quotes from several companies for a garage door opener (new construction home that was bought without opener). I was very impressed by the work done by Potter Overhead Doors. I would recommend them and hire them again if needed.
Sandra G.
Jun 2018
Installers were very prompt and professional. They left the sight spotless, and took time to show us all the features of our new door and opener. It was a pleasure to work with the office staff and everyone else. I would recommend this company to everyone. We stopped in their showroom before purchasing the door. They took the time to show us all the alternatives, explaining the differences. We chose the medium priced door with blown in insulation (to help prevent any chance of dents). We also chose windows, and battery back-up for the door pad. We are very pleased.
Response from Potter Overhead Door, Inc.
"Good afternoon. Thank you for taking time to post this wonderful review about Potter Overhead Door, Inc. We have been backed up and apologize for the delay in responding to this review. I love the simplicity of the white garage door with the cascade windows. I saved a picture of your new garage door in my archives. I will be sure to let the techs know you shared this review on Angie's List. We appreciate your business."
Michelle M.
Apr 2018
They came out to initially see what was wrong with our garage door. They told us they could try to replace the panels, but we told them we would like to replace it with a new door. A few days later the office contacted us to ask us what type of door we were interested in; they then sent pictures and specs of the doors that met our needs. We told them what we wanted, they ordered it and set up the installation date. Our neighbor wanted his door replaced as well, so we had both of ours installed the same day. They promptly and efficiently installed our garage doors. We are very happy with our new door.
Response from Potter Overhead Door, Inc.
"Good morning. Nothing better than coming to work on a Monday morning to see someone took time from their busy schedule to write a positive review about our company. We appreciate your business and your neighbors business as well. It was a pleasure working with you and we are glad you like your new garage door. Please take time to review the maintenance instructions from the manufacturer. They recommend you lubricate your new garage door biannually, so around September you should perform the listed maintenance steps to insure your garage door keeps rolling smoothly. Thank you."
James P.
Mar 2018
They were fantastic! Jim and B.S were ontime, as a matter of fact they were a few minutes early. They explained what they were going to do and why the different things needed to be fixed. They were personable and actually quite funny. They came, did the work and were on their way! We were concerned that we were going to have to spend over a thousand dollars for a new door and they could have taken us to the cleaners since we don't know a lot about garage doors. We appreciate their honesty and I know that if we have any other issues in the future we will definitely be using Potter Overhead Door, Inc!
Response from Potter Overhead Door, Inc.
"Good afternoon. Thank you for writing this positive review about Potter Overhead Door, Inc. I will be sure to share this with both the technicians. We hope you get many years of trouble free operation out of your garage door and door opener. Remember, garage doors do require homeowner maintenance and we will be happy to e-mail you a simple to follow maintenance schedule. We are glad you were able to take advantage of the $10.00 off repair service coupon we have posted on Angie's list."
Kenneth K.
Jul 2017
Outstanding service. Good value. Garage door and garage door opener were replaced with new equipment. Work was completed on time and for quoted price. Very happy. Would use again.
Response from Potter Overhead Door, Inc.
"Good day. Thank you for writing this great review & grading our company. It was a pleasure working with you as well. If you haven't done so already, please take some time to review both the garage door manual and the operator manual for homeowner maintenance tips to be performed to keep your garage door and operator running trouble free. We appreciate your business and hope you're able to enjoy our long awaited Cleveland summer!"
Anthony F.
Jul 2017
Jack, the worker arrived as scheduled he went through the stages of what was going to be done. He described everything he was doing, very careful to point the safety of the new openers and how to use the opener and keypad.He cleaned up everything and left,. Only thing I wondered is why I never got a receipt, paid by check though. He came at 1pm and was done before 2:30.
Response from Potter Overhead Door, Inc.
"Good morning. Thank you for writing this review and grading our company. We appreciate your business. I'm wondering if the original copy of Inv. #76323, which went out with the technician who installed your new Liftmaster chain drive operator, is inserted inside the owner's manual? I'm not able to talk with the tech today as he is on a large commercial job.. As you & I just spoke, I am e-mailing you the office copy for your records. I also want to thank you for your flexibility and ease of being able to change our original planned time of arrival as we needed assist others in garage door emergencies. I am also glad you were able to take advantage of the $15.00 off coupon listed to Angie's list members."
Michael M.
May 2017
Very well. From the person that I talked to on the phone, to the fellow who came to check out the site, to the two installers, we felt we were dealing with polite professionals who wanted us to make the right choice for us. The work was high quality, and timely.
Response from Potter Overhead Door, Inc.
"Good morning and thank you for taking time out of your day to write this positive review about Potter Overhead Door, Inc. I shared the information with my co-worker who was your first point of contact and will be sure to share with the techs who visited your home. Please remember to glance over the owner's manual as there are some homeowner maintenance tips outlined for you. We appreciate your business and are glad you are happy with your purchase."
Diana C.
May 2017
they did a great job. I am a first time garage owner so they even gave me an overview
Response from Potter Overhead Door, Inc.
"Good day. Thank you for writing this positive review about our company. We appreciate your business. We are glad we could help educate you a bit about garage doors and garage door operators. We are also glad we erased your receiver and re-coded your remote controls. As a safety precaution, any new home buyer should always erase the garage door operator receiver as they would have no idea if other remote controls existed and who may have them. Enjoy this beautiful day."
Alan T.
Apr 2017
.
Response from Potter Overhead Door, Inc.
"Good morning. I am sorry I did not respond to your review quickly. Evidently the link to notify Potter Overhead Door that an Angie's List member wrote a review is not turned on. Anyway, we are so happy you like your new belt drive garage door operator. I'm wondering if you downloaded the app to your phone and using any of the phone remote options? We appreciate you took time from your day to grade our company on Angie's list."
Michael M.
Mar 2017
Excellent work done. Technician was polite and knowledgeable. He answered all my questions and did not at all seem rushed
Response from Potter Overhead Door, Inc.
"Good morning. I am sorry I did not respond to your review quickly. Evidently the link to notify Potter Overhead Door that an Angie's List member wrote a review is not turned on. Anyway, we are so happy you like your new belt drive operator. I'm glad you mentioned the technician was polite and knowledgeable, I will be sure to pass that compliment along to him. We appreciate your business."
Mehmet G.
Feb 2017
Excellent. Good product and job is well done.
Response from Potter Overhead Door, Inc.
"Good morning. I am sorry I did not respond to your review quickly. Evidently the link to notify Potter Overhead Door that an Angie's List member wrote a review is not turned on. Anyway, we are so happy you like your new garage door. The black color option has only been recently added to the manufacturer's standard color options and I feel it will begin to gain popularity as time goes by. We appreciate you took time from your day to write this positive review about our company."
Licensing
State Contractor License Requirements
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FAQ
Potter Overhead Door, Inc. is currently rated 5.0 overall out of 5.
Potter Overhead Door, Inc. accepts the following forms of payment: CreditCard
No, Potter Overhead Door, Inc. does not offer free project estimates.
No, Potter Overhead Door, Inc. does not offer eco-friendly accreditations.
No, Potter Overhead Door, Inc. does not offer a senior discount.
No, Potter Overhead Door, Inc. does not offer emergency services.
No, Potter Overhead Door, Inc. does not offer warranties.