LAND CREATIONS LANDSCAPING INC

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As mentioned, we liked the company well enough to hire them on several occasions.  Here is why we will no longer hire Land Creations:

- Usually begin the job long after the estimated start date. At times, they seem quite overextended on number of jobs which may explain the delays.

- There have been occasions when particular plants were agreed upon in our plan- but different plants were installed (apparently the intended plants weren't available that day at the nursery so other plants were selected at the owner or foreman's discretion...)  Also, pay attention to the size of the plant which will be installed (e.g. 1 gallon, 1 quart, 2 gallon, etc.)  

- There is a one-year guarantee on plants. When plants don't survive the year despite the care put into them, they don't replace them in a timely manner- or even at all. 

The final straw:  We have e-mailed and called the company several times during the past year re: plant replacement. They have simply ignored my requests- did not so much as extend the courtesy of a response e-mail or call. This is poor customer service.  We would have expected such service from one of these fly-by-night landscape companies but not from someone with whom we have done business for nearly 14 years.

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This is a fantastic company. It took a couple of calls to connect with them but that is only because they are busy. They came out and we talked through what I was looking for and they offered suggestions.
We scheduled a follow up meeting and then agreed on the work to be done. They provided a detailed written estimate and the pricing was very fair. In addition, they were very helpful in developing a long-range plan for the property that could be done in phases.
The crew arrived on the day agreed and did a fantastic job! The did a complete clean up of the beds and yards in addition to tree removal and trimming.  I am very please with the quality and amount of work done.

Great. Great crew. Professional.  Hard-working.  Excellent outcome.  I suspect may be a little on the high end on prices but worth it for the results.

The work was scheduled to start in June, and we send in a $1000 good faith deposit.  The work did not actually start until late August.  We were billed an additional $1000 for extra labor charges due to the large amounts of weeding.  We paid the bill and requested to split the extra cost in labor ($1000 difference) in the form of a credit to be applied the next project in the spring of 2014. We thought was reasonable request considering the 2 1/2 month wait time for service. (Had the work been done when it was scheduled, there would not have been as many weeds. )  My husband called the company as well.  We have yet to receive a response.

We were very impressed with the quality of the service in terms of a landscaping plan, as well as the crew and installation.  I cannot comment on the plants, as we will have to see how they are in the spring, but we believe they are still under warranty.  I would however, think twice about using the service again, because they did not deliver the service in the agreed upon and reasonable timeframe and after we contacted the company, there was no response.  (The letter we sent is below).

To Whom It May Concern,

Enclosed you will find a check for the remainder of the balance due on our property  ($4700.35.)

We were very satisfied with the work done by the crew.  They were excellent and extremely professional.  Based on their amazing results, we planned on proceeding ?Phase II? in the spring with a similar budget, despite the fact we were disappointed that the work was not started in a timely manner from our initial down payment. 

Originally, we were told that there was 3-4 week lead time, which would have the project starting in June.  When June passed without a call or any work performed, I contacted the company and was told that I would be notified when we were on the ?3 week list?.  After more calls and requests in August did I finally get a start date.  Had we known there would be such a huge time delay, we would have made other arrangements, such as re-seeding the front ourselves, and keeping the pine boughs on the back area to inhibit weed growth. Unfortunately, we expected the work to begin in June, and the summer passed by completely without any notification or work.

We received many apologies for the delay in service, so it came as great shock when we received a bill including an extra 21 hours of labor totaling $987.  While we recognize that the yard required additional work due to the accumulation of weeds, the extra work would have been unnecessary had your company started the work in the agreed upon time frame. My husband has contacted your company and asked that we split the difference for the labor, due to the extenuating circumstances. We are willing to accept this in the form of a ?credit? that would be applied to the work we wanted to complete for next year. Unfortunately, we have yet to receive a response from your company, which is extremely disappointing and disheartening.

As it stands, we are still hopeful that you will take time to consider and accept our request so we can continue to be able to do business with you in the future. Thank you for your consideration on this matter.

Sincerely,

 

Allen and Jennifer Withington    

Jeff came out and we explained what we wanted. Jeff is very polite and gave as an estimate we thought was fair. When it came to swapping out the old bridge and putting the new one in. The crew arrived promptly in morning and and it only took a few hours. They placed the old bridge in the far back end of the yard for us and whole project completed w/o a hitch.

They did a good job.  It looked neat and clean afterwards.  Their pricing is reasonable for the work that they do.

Workers were professional, on time.

Despite challenges of a ridiculously rainy spring, we are very happy with the resulting quality of workmanship.  They were more expensive than the competition.  But, they made us feel comfortable upfront that they would not cut corners and provided an architectural drawing for us to work from.

They were very professional. They came out when they said they would. The owner did a dry run on what he wanted to do so that we could see what was going to relapse and how its going to look. The workers were good.

They try to give you a low maintenance plan that will last for many years. They will come out and take care of the maintenance if you want them to. If they perform the maintenance for the first year after installation they will provide a longer guarantee. I was very impressed with the employees. I would suggest you are there when they perform the work. A foreman changed a small part of the design without permission but he did excellent work. I would have preferred him to stick to the design. Everyone that worked on the project was very good. I would use them again. I do think I could have had the job done cheaper by someone else but I do think they gave me my money's worth.

They are extremely professional and very concerned with our wants and needs. They asked several questions to make sure they knew exactly what we wanted. They have cleaned up well and they even swept our driveway yesterday. We got a couple of quotes for the job. They have been here every morning and they are right on time. So far it has been fantastic and they are about half way done. I would definitely use them again.

We met Teal Rickards at the Home & Garden Show, interviewed him later at our house, worked with him for about 9 months to develop and refine plans and then build. Now it's finished and we love it. He and the company are sensitive to individual tastes, attentive to detail, courteous and reliable. The project transformed our house with a new front porch, a dry-stone wall, a beautiful path to the front door, a woodland garden on the side, and a patio in back (using stone we already had).

They had great designs. The clean up was wonderful. I thought that he paid attention to my ideas. I told him that I wanted a no maintenance yard. He had used colors that I wanted. I drive up to my home and I just love my yard.

They had great designs. The clean up was wonderful. I thought that he paid attention to my ideas. I told him that I wanted a no maintenance yard. He had used colors that I wanted. I drive up to my home and I just love my yard.

They were excellent from start to finish. They were polite and eager to please. They are very hardworking. I bought the stones in a lot and they went through every single stone for me to pick the ones I liked the best. They took the time to make sure I was happy. They had good follow-up and when they were here for another job he thought a stone was un-level and said they would fix it while they were here, I could not even notice what he thought was un-level. They got me a discount on the stone.

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