Grout Doctor

DO NOT HIRE MEL GRILLS FOR YOUT TILE/ GROUT WORK. He seemed nice but ended up being a liar and cheat. He gave us an estimate of $1,800 to clean tile and grout and color reseal grout in kitchen/ hallway/bath-/closet areas. Him and 2 others spent 3 hours re sealing the grout. I had to leave my house in the middle of them resealing and I left him a check. He said he would not cash it until he heard from me that I was satisfied. When I get home the grout is sealed but the tiles are filthy from the seal. They did not clean the tile at all! I cleaned some tiles with white paper towels and they were so dirty. Mel also missed re sealing the grout in part of the hallway that leads to the garage and missed some grout in the bathroom. I called him the same day he was out and said my tiles are dirty and you missed several areas of resealing. He said he would come out. I said please don’t cash the check and he said he would not. He comes back a few days later and I show him the tile and say look how dirty it is. You didn’t clean the tile like you said? He said he did. I showed him the paper towels. I said you didn’t clean the floor at all. He looked at me with a blank face like he was caught but didn’t have a good response. I said I trusted you and gave you $1800 and you only did about half the work. I asked for my check back. Oh, I didn’t bring the check he says. Well, why not!!?? He told me he would bring it back and I was going to write him a check for only the work he actually did. He said he would not cash the check. THREE TIMES HE SAID THIS. At this point I’m very frustrated that he didn’t do what he said he would. I told him to send the check back and I would write him a check for $800. He said OK. He sealed what he missed BUT still didn’t clean the tile. I wanted him out of my house so he left when he was done. And said he wouldn’t cash the check. Stupid me forgets to call the bank and the next morning the $1800 was taken out of my account. A TOTAL LIAR. Please do not use this guy. He needs to retire. He’ll be hearing from my attorney.

Mel, the owner, and his assistant Pat, used different shades of caulk and grout stain/sealer to freshen up the appearance of several areas: kitchen countertop; bathtub edges; and two bathrooms porcelain tile grout lines. They reworked two areas twice to get a better match with existing granite and porcelain surfaces. Both were very easy to work with and very accommodating.

Mel was great - very friendly and responsive. His crew of Pat and Rachael arrived on time and performed the work efficiently. I was very pleased with the quality of work and the price. They were both very friendly and courteous. I'm glad I found them via Angie's List - I would hire them again in a second and recommend them to anyone!

No complaints, always a challenge when repairing grout and making the customer happy. Very professional and responsive.

He was also supposed to clean the tile and grout then seal it. The grout was not cleaned and he sealed it with clear coat. He said it wouldn't come clean, I know it will. Now I have grout that has mold in it that has been sealed. He did recommend that I change the color of the caulk, and I went along with the suggestion. He was right as it looks much better.

Fantastic. They came on time, spent 3 hours and made our shower area look like new. Very prompt, professional, knowledgeable and they made you feel like you were there only client. They estimated $400.00 and kept to their quote. When I need to regrout the rest of the bathroom or need extra caulking, would call only them.

Pat was prompt and did an excellent job. The tile looks like new.

very well, nice job with reasonable odor

Beautifully. I highly recommend Mel, Pat and Steve. We were so pleased with their responsiveness, their promptness, their expertise, their friendliness, the reasonable amount of time it took and their cleaning-up afterward. Totally excellent and they didn't mind an inspection with questions at the end. The price was very reasonable.

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Mel was suggested by a realtor, as I consider selling my home, so I trusted blindly. Mel sent his 3 workers. 1) Were on time. Lead person was very kind and respectful, as well as youngest. Quiet and respectful. 2) 3rd person, a lady seemed to be irritated and confrontational with every thing she was asked to do. Later Mel explained they are like brother and sister, known each other since little. Um Ok, well no he was respectful, and professional, she was not. Then we were told to wait til late to mop or next morning. That evening we noticed our box of pop from garage had been opened and pop missing, Odd, but Ok, garage was only open during tile work. We were also told they left grout behind, but they didn't leave any. More odd, yes! That first evening I also noticed a broken tile installed where there was no original broken tile. Next morning I mopped, as suggested to remove residual mess, confirming a clearer view of installed broken tile. That first day after Grout Repair, I found tile already flaking and cracking around tiles that only needed repair to grout and not replacement of tile. It took two weeks of requests to get Mel to get back out and repair grout in several places. Also, after mel came back out to repair the repair, I was told he'd send out his lead to fix the installation of the broken tile (the one that went partially under a cabinet). Mel left, and once again there was the next day I viewed some flaking and crumbling of the grout, in areas that he just repaired as well as areas that were redone that first time. Again 2 weeks of no return contact, no return of lead to correct broken tile, and more crumbling and flaking. I was charged for this being a thousand dollar job, AFTER angies list discount. I've been more than understanding and patient. Since then I had 2 people look at job, and double check sub under floor - which is not Loose and NOT in need of repair. Which was something mel said at time of quote. But again, Floor did not have an issue for 6 years until a heavy pan hit it, and we walked across tiles which is what created that traveling grout crack. I'm disappointed that this is a thousand dollar job, (plus we were requested to purchase our own tile separately.) I was told by Mel that tiles that were removed in original broken area the grout looks good because the tile was removed. But where grout was just replaced, the issue may be because the tile is loose under tile. If tiles were still loose, then why wasn't the tile removed, and regrouted. I bought plenty enough tile. The remaining tile I returned to store, since it was nearly $200 worth of tile just sitting around. Anyhow, overall MEL was nice, and so were most of his team. But the work was like hiring your family and friends that learned along the way, but not necessarily professional level in the work done. Buyer beware.

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I found this company through one of the Angie's List publications. A lady and a man came out to do the work. They patched and re-caulked the shower and cleaned out the bottom. Everything went well. I had a leak from my second floor and I have not had any issues since they completed the work. They also gave the name of a product--Simple Green-- that I could use to rid any undesirable smells that were a consequence of the leak. I was very satisfied and would recommend them to anyone in my area in need of similar services!

They were great to work with, very efficient and competent.

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Mel, the owner, was friendly and professional. The work turned out even better than expected. The floor is 20 years old and now looks practically brand new. He was fair on price and flexible on when he could do the work. I will refer him to friends any chance I get.

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Showed up on time to do the estimate. Did the work on the date it was promised.

Very nice job completed by Pat .

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