KEN NEYER PLUMBING INC

Showed up , got to it, found issue, got it done

The 15 year old water heater started leaking from the bottom. I got Ken Neyer's contact because another plumber couldn't come for a few days. Everyone I dealt with from the company was pleasant and professional. I received a quote over the phone based on the type of water heater I was replacing and scheduled for the following day. Ross arrived and got to work immediately. He was joined by Chris not long after that. They worked quickly and wrapped it up in a little over two hours. The work area was left clean (or at least as clean as it was before). The amount charged was exactly what they had quoted me.

Great, I’ve used them many times.

I hired Ken Neyer Plumbing based on the reviews online. I unfortunately didn't have a great experience. I scheduled an appointment to assess my situation. They recommending replacing the pipe with a thicker one. I was given a verbal quote only and told they would call to schedule the follow up work. I never received a call after a week or two, so I called them to scheduled it. I wanted some inside work done as well, but they said the outside would take all day and may not be able to do both. On the day of my follow up visit, the first person didn't show up until 9 am. I asked the guy if he could do the inside work while he waited for the others, and he said he didn't bring his tools. The rest of the workers didn't show up until 11:30 and then they all left to get parts and lunch. The work started after 1:00. They replaced most of the pipe, but left the old pipe for the last 5 feet by the house. They also left without seeding the area they dug up. When I called and asked if they were coming back, they said they were done. I noticed they crushed the end of the pipe with the backhoe, so they did come back to fix it. After haggling, I managed to get some money back so I got what I paid for. My gripe is they showed up late and then cut the job short to get done 8 hours done in 4 hours. The quality of work was fine, but I never got an explanation as to why they under delivered. I ended up taking the money I got back and hired another plumber to finish the job.

punctual and friendly service

Before they even arrived it was explained over the phone that given our problem the best best was a water "jetter" which would clear the block and cut any roots and clean the pipe. Mark and Austin arrived (same day, we called in the late morning) and explained what they would do. They backed their trailer up to the back of the house to get a straight shot through the cleanout. A short while after using the tool we could hear the plumbing start to "burp" and knew the line was clear. Mark set up his iPad and they sent a color camera down the line to show us the progress and where the potential issues were. We had roots coming through the clay pipe in the yard but the jetter was able to cut through them. They went all the way out to the main and then inched back showing us the whole way while answering questions we had along the way. A couple stubborn roots took another pass but they made sure the line was completely clear. Since the main cleanout couldn't be located yet it was seen while they used the camera they used a locating tool while at the cleanout to determine it had, in fact, been tiled over by previous homeowner. However we have a location for future use. Both gentlemen were polite, used booties to walk in the home and were patient as we asked tons of questions. Would highly recommend the service!

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My house was built in 1928.  A worker on my house clogged up the drains with concrete inside my 3 stationary tubs in the basement. Nothing would drain properly. I called Ken Neyer Plumbing (513/353-3311)

The plumber was pleasant to deal with and gave me an overview of what could be involved in fixing the problem.  Thankfully the easiest course of action worked!  He also fixed a minor problem at no charge.  (Ken Neyer Plumbing 513/353-3311).

All employees of Neyer that I dealt with were prompt, cheery, respectful and courteous in helping me. They advised me upfront on fees, and the plumber arrived timely & fixed my faucet.  It was very pleasant working with three different employees of this  company.

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Plumber arrived on time and turned off the electric circuit breaker, then drained the water heater, removed the rods, one was extremely damaged after 9 years service.  After completion of this, the heater seemed to be ready to go but I had to call the plumber back and he reset the thermostat. There was no charge for this correction.  The repair appears to be complete.  The plumber, Saul, was very personable and accomplished his repair in a very professional manner.

The plumber, Mike, was very skilled and accomplished the job in an outstanding manner.  It involved soldering in close quarters, while working around obstacles.  The faucet no longer leaks and is secured to the outside of the house.

Some confusion between the plumber & his scheduler but the first installation went well, but when we flushed, the plumber found that the bowl was cracked.  He went back and got another bowl and reinstalled it with new wax rings again. After that installation, there were no leaks and it was secure.  Plumber was Mike and he had over 40 years of experience.

Mike was on time, courteous and professional. It did not bother him that I asked him a lot of questions.
(( Some technicians do not like having the customer ask questions)).  Mike answered my questions and made sure I understood what he was talking about.

Fine.  Everyone was professional, helpful and courteous.

Great, no more water in our basement when it rains - Yeah!!

My complaint against Ken Neyer Plumbing Inc.,  4895 State Route 128,  Cleves Ohio 45002,   

April, 2006, I purchased my new ADA Condo  (Americans with Disabilities Act) in Harrison Ohio. 
Ken Neyer's Plumbing Inc. did the plumbing for this Condo.                    
                                                                            
1st Major Leak from my shower, (Jan. 9, 2008), soaked the ceiling below me, a loose drain connection,
from installation. 
 
2nd, Major Leak, (June, 2013), soaked the same ceiling below again, from a large break in my Lasco
Bathware Shower floor (see Pic. #1 and Pic. #2) also, per Lasco Bathware, breaks in the floor of my
shower are an indication of not having the Required Amount of the ADA Mandatory, Foundation Material
under the floor of my Lasco Shower to solidify for wheelchair support. By not having placed this material
under the floor of my Lasco shower, I consider this to be an incomplete install for my Lasco Shower.  

Please note, 2 pictures sent earlier: Pic. #1 shows the ugly breaks in my Lasco Bathware Shower floor, 
Pic. #2, shows a yard stick that slipped fairly easy for approx.10 inches through the break and under my 
Lasco Shower Floor where there should have been the Required amount of the ADA Mandatory,
Foundation Material. but wasn't

Doug, Ken Neyer Plumbing Inc. visited my Condo, and confirmed the breaks in my shower floor.

Note, the Website: 'installation data - 1603BFSC'  enter & select. Note the 'Installation Data sheet
from Lasco Bathware', Section A, line 5, of the Pre-installation & Planning, states the Foundation 
Materials, Per ADA, are Mandatory under the bottom of this unit to solidify for wheelchair support.
 
The breaks in my Lasco Shower are the results of an incomplete install, i.e. the Missing, and Required,
ADA Mandatory Foundation Material under the floor of my1603BFSC Laco Shower, to Solidify for 
Wheelchair Support.

Due to the damages, and loss of my 1603BFSC, Lasco Bathware Shower, as noted above, and caused 
by two major leaks from My Lasco Shower. I expect Ken Neyer Plumbing to replace my shower with 
a New '1603BFSC Lasco Bathware Shower', (same as mine), at Ken Neyer's Plumbing Inc. expense.

I called because I had two toilets that  continued to  run.. I was able to  have someone come to my house the  day I called.. The technician called and was able to come earlier than what  we had agreed upon. He assessed the problem and  solved it in a timely manner. He was knowledgeable, positive and friendly. I would recommend this company to my friends

Ken Neyer Plumbing was able to come out to my mom's house the same day I called then to replace a 19 year old water heater and auger a very slow tub drain line. My mom thought the plumber was friendly and polite and they made it easy for me to pay for the work without being there. We will definitely use Ken Neyer plumbing again.

Pipe looked clear after completion of job.  Discussion of options were given to prevent further damage and how to correct present problems of one section separating and roots growing in at seams. 
Owner says he would be discussing it with the local sanitation dept to determine course of future work. (another drain was intersecting the drain line near the sewage drain--not sure what it would go to)
Employee Will Beckemeyer was courteous, on time, explained what he was doing and how long it would take.
Careful to wear covers for his shoes when entering the house. Cleaned up after job completed.

We recently hired Ken Neyer Plumbing to do a trenchless sewer line replacement for our home in Anderson Township.   We worked with Doug Campbell, the service manager, to determine whether the job could be done as the length of the line was substantial - 140+ feet.   We wanted to pursue the pipe-bursting method of line replacement because of the cost savings vs.  trenching for a new line.   To run a new line would have been double to cost at a minimum, not to mention the damage to our yard.
While I was not home while most of  the work was done, my next door neighbor, a retired engineer, was there to watch the entire project.   He was very impressed by the professionalism of the crew performing the work  and the process used to replace the sewer line.    I did meet the crew (including Chris, the foreman) on the last day of the job and found them all to be extremely conscientious and courteous.   They cleaned the basement area where they had to tie in the line and did everything possible to minimize any mess in our home.
I would highly recommend both Ken Neyer Plumbing and the pipe-bursting process to anyone needing a sewer line replacement. 

They are amazing. They are very responsive and thorough. Their work is clean, tidy, and effective. They go above and beyond.