
About us
At Window Nation, we know replacement windows. We’re third-generation window replacement experts who have been lucky to provide homeowners replacement windows, siding, and doors for over fifteen years. We opened our first showroom in Maryland in 2006, quickly growing to serve homeowners in cities across the country – and we’re not stopping there. We’re grateful for every homeowner who has trusted us to upgrade their most important asset: their home. We’ve learned a lot about home improvement over the years, but the most important thing we learned isn’t about window replacement. We learned the home improvement industry isn’t about offering the best windows, siding and doors; it’s about the relationships we build with our customers.
Business highlights
Services we offer
Window Installation, Window Replacement
Services we don't offer
Window Repair, Window Treatment/Tinting
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
0%
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
- 15
Assorted photos uploaded by Window Nation Cleveland
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
86% | ||
8% | ||
3% | ||
1% | ||
2% |
Filter reviews by service
The presentation was fine - very good detail.
The "close" was absolutely unprofessional!
We have almost 25 windows and the first quote was $30k, but then it went to $20k with the special buy 2, get 1 free, but then it went to roughly $16k on a one time deal "today only", finally, if the salesman cut his commission in half, he could get it down to $16,000.
Then to top it off, he became somewhat meloncholy and said his sales manager would call as a follow up, but that he would not get any commission.
I told him in the beginning that this was my first company to look at and I knew for certain I would not be buying today.
I called customer support later the next day and they said it was so, if the salesman did not close on the first appt., they get no commission - talk about creating high pressure sales.. So I completely blame this on the ownership and not the salesman.
WORSE OF ALL- He showed an Angies List screen on his tablet with ALL A's, but when I went to Angies List there was a B on pricing (which is better than deserved).
I told my nephew who is getting windows put in never to consider this company.
I am sorry to gave to give this review, but it was earned.
"Thanks for your feedback, [member name removed]. We hope you're enjoying your new windows!"
"[member name removed], that's great to hear. Thank you for your feedback. Hope your new windows look and feel great in your home!"
A technician came out the following week to measure for our new windows and we were told we could expect installation in approximately 4 weeks. We were then called a couple of weeks later with an installation date of 6/12.
I called the company a few days prior to 6/12 to confirm this was the installation date and was advised yes, it was. I was also informed that the installer would be there between 8 am and 10 am. Bill arrived at 8:30 am and informed me that his partner, Stan, would be there in about 1/2 an hour. Bill immediately went to work laying down drop cloths in all the rooms and then began removing the old windows. When Stan hadn't show within the 1/2 hour, Bill informed me that Stan had to stop at Home Depot to get some material that was needed for the re-construction/new installation of our master bedroom window. Both installers, Bill and Stan, were very pleasant and professional. They worked diligently removing and installing our replacement windows. When I had a question about the windows, they would take the time to answer. They finished the installation by 4:30 pm the same day. Jim, our salesman, called me later that day and left a message for me to call him should I have any questions or concerns. Jim also stopped by the house the next day, however we were not home and missed him.
All employees that I dealt with at Window Nation were friendly, pleasant, knowledgeable, and professional. Their customer service is exceptional as well.
I would definitely recommend Window Nation to anyone looking for new or replacement windows. This was a very pleasant and worthwhile investment.
I would recommend Window Nation to anyone thinking of investing in new windows for their home.
I am pleased with their work .They were on time
"Great to hear the job went well, Yogesh!"
"Great to hear it [removed member name]! Thank you for choosing Window Nation!"
The representative who came for the appointment (April) was very knowledgeable and answered all of our questions. She took her time explaining the different options with windows as well as payment options. She measured and provided us with a quote for the windows that we were planning to replace. After receiving that quote we asked her to measure the rest of our home and quote for replacing windows all around. We were satisfied that we had received a fair quote and would be purchasing a good product so we placed the order.
We were told that it would take about 4 weeks for our windows to be manufactured and installed. This time is accurate since our windows were installed just shy of 4 weeks from the original appointment.
We were told that the installers would arrive between 8am and 10am. They arrived about 9am. Cory and Jeremy, brothers, arrived, looked around and got started. They laid down runners to protect my carpeting and were very respectful with my belongings and landscaping. They worked diligently until all of the windows were installed. They made sure to show me how the windows operated (I had double hung and sliders installed) and answered any questions that I had. They finished the job around 5:30pm. They worked hard all day and cleaned up after themselves. I was very happy with both installers.
It might sound weird but I swear that I am able to tell a difference in my home already. My home seems tighter and more soundproof now. I can't wait to see what the difference is in my energy bills.
"Glad to hear we could help, [member name removed]. Thanks for taking the time to provide us with your feedback! Let us know if you ever need anything in the future."
"Customer Service and Customer Satisfaction are some of Window Nation's highest priorities. In this instance issues with the product were identified by the customer and brought to our attention. The final service to complete the open issues is scheduled. At this point Window Nation will take this opportunity to apologize to this customer for the service issues as well as assure the customer that all open issues will be addressed to their satisfaction. Thank you for your continued patience."
"We appreciate you providing us with your feedback. We're always looking for ways to improve. Please let us know if you need any further assistance in the future. Hope you're enjoying your new window additions to your home."
Licensing
State Contractor License Requirements
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