Westfield Heating & Air Conditioning Inc

This company is horrible. Jim Piskac and workers are rude and unprofessional. They represent themselves as Dunkirk Boiler Co. and never once mentioned the name Westfield Heating. This company installed a steam heat boiler for nearly $20,000. The boiler only lasted 3 years due to bad wiring and faulty equipment nearly causing an explosion. They did not honor their warranties nor did they offer help or advice. They simply wanted nearly as much money to "try" to repair. This is even after "servicing" every year in the fall to inspect and turn the system on. They even left the premises with the boiler on to continue to dry fire causing extreme danger to the tenants and office workers. Do not deal with this company. If you come across this company or any of his men run as far away as possible.

had new ac/heating unit installed about 4 years ago. Came with 10 parts warranty. Stop working. They came spoke Joe was there 10 minutes said he had to speak owner never heard back. Called several times never heard back. Don't use or buy from the

Worst experience ever. Showed up early and my tenant wasn't ready for them so they were extremely rude to him. Took the power lines out with a ladder and did not inform the tenant that there were live wires on his car. Did not keep me informed as to anything. Problems and progress. Left the door open all day and lets numerous flies into the house. Left a mess for my tenant to clean up.

My air conditioner was not working properly and I called Westfield to come take a look. I had used them in the past without issue and they charged the normal service call charge around $100. When I called, the woman on the phone told me that I should call the technician directly. I called him on a Friday around noon and left a message. Monday morning I received a return call/message from him. On Tuesday morning we finally spoke and Joe told me he could not make it out that day and asked if tomorrow worked for me. I said, ‘no’ and that I would try to get someone else out that day. He told me to go out to the unit and try something. After I did, he told me that he would either be over that afternoon or 6-7 am the next day. He said that he wouldn’t wake me up and would just check it out and if it was an easy fix, he would just do it and leave a bill. I said ok. The next morning, my phone starts ringing at 6 am and Joe says he is outside. When I get outside there are 2 trucks and 2 men. Joe asked me if we had a 6am appt. He apparently forgot that he said he would just do it without waking me or my daughter. He goes out back and no more than 5 minutes later he knocks on my door to tell me that it is fixed, and he replaced my capacitor. He tells me I owe $295 and asks how I’ll pay. When I say credit card he tells me ‘it’s too early for that’ and asks if I can write him a check. He then tells me to make it out to him directly. I asked him why it was so expensive. He then told me how expensive the part is and how prices have gone up. And that I’m lucky I have a generic AC unit, bc it could have been more. The whole thing didn’t feel right. After Joe left, I looked online and saw that the part ranges from $15-$40 online. I then called 3 other companies and asked what the cost for them to come out and replace a capacitor would be. The prices I got were $165, $166, $125-$185. Then I reached out to my dad who has used Westfield and he told me his girlfriend had the same job done by Westfield last summer for $165. He then said he’d call and talk to Westfield. The woman on the phone relayed a message from the owner saying that his girlfriend was undercharged the previous year. And that they would offer me a $40 refund. When he asked to talk to the owner, they said he would call him back. 5 days later and no call. I was charged $295 for 5 minute repair and a $30 part. Multiple other companies charge roughly $165 for this same repair. They have lost all of my future business. Hopefully I can save some people some money by going with more affordable options.

They installed my system years ago so some of it was still in warranty.

They installed new furnace and A/C. Still waiting for Westfield to set up city inspection

Excellent industry knowledge, efficient installation, without the over the top sales b.s. Amana brand had better warranties than the bigger players.

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