West Park Animal Hospital

Called during the day as my dog was whining and i believed her UTI was back. Told to give her a bath and wait it out...they were open till 1am. At 830pm my dog was just miserable. Called again and suggested we come in or waut and do a walk in at 8am. My daughter arrived home from work and took oir dog in at 930pm. She was turned away ...there were 3 girls at the desk...one got up and spoke to the Vet...cane back and told my daughter that the Dr said we are not taking anymore pets tonight. My daughter called me crying...so i called there and asked whatvwas going on. I was told that the Dr is not taking anymore pets...i asked whyband was told that they had some things to wrap up and then the Vet was going to do a procedure. My reply was..this just came about? And there is not another Vet to take patients....reply...No, that is just how it is. I asked then why 3 girls up front...reply...so we be here to give medication. I stated , so you can fill meds, thought you said Dr was going into surgery? Oh....no were here if RX were filled already and someone stops in. WTH...glad the owners can afford you 3 sitting there and must be some heavy meds to need that much help...but cant have 2 Vets during open hours. Very disappointed as we have been going there a long time and this is the wnd time in 2yrs this has happened. Wondering if it just the Vet this place employees, Administration or the owners .

The vets there were negligent in their care resulting in my cat’s death. The missed the clear tooth infection, never provided me with my cat’s complete medical records, and refused to reimburse me for the costs associated with their misdiagnosis. I do not know how they have these positive reviews on here because once I mention what happened to my cat to others, I have been told by multiple people that they were warned away from West Park Animal Hospital due to their substandard care. Please don’t let your pet become a victim to this place. Go elsewhere.

Even at 1 pm, the waiting room was full of barking dogs. My cat wasn't bothered by it, but a more timid animal would freak out. The vet did not do a thorough wellness exam. She didn’t take the cat's temperature and didn’t use a comb to check for fleas. She checked her eyes and ears without using a light for the exam. She didn’t ask what we were feeding her; I had to ask if there were recommendations. The room didn’t seem that clean, and there was no indication that it had recently been wiped down between patients. The exam took about five minutes. I guess you get what you pay for. I wouldn't recommend this vet for cats.

That includes the medicine. We've been going there for years, and years, and years. It went well. We didn't have to wait too long. It's a regular hospital. They're open until one o'clock in the morning so someone is always there.

That includes all the shots for the years and everything else. They're always very competent. You don't have to wait for too long. They're competent. The dogs like them too.

All of that was no charge. Awesome. We've been going there about ten years now.

They're average on price. I've taken her there her whole life. The facility is nice. It's clean; it's modern. I don't have to leave my pet, they do it right there.

I've been using them for 15 years. I have a pretty good relationship with them. I go there because I have always had multiple dogs and would give me discount. They have been absolutely fine.

Their prices are kind of high. They are very good with the animals, they treat them well, and they explain things to you regarding your pet and what their needs are. I have been with them for 2 years. I keep going back because it's close to my house and the hours and the veterinarian staff. Sometimes I have to wait on the phone for awhile when I call them.

They are close. ?You can request the same doctor if you need to. Some of them have actually have a personal relationship with our pets. Those are the two key things. The wait time depends on if it's an emergency. I would hope somebody would wait for me if I was in there with my dog in an emergency, so I don't complain about any kind of wait. I would absolutely use them again.

Their grade is "A" always. We've been going to them for 40 years. It's a big facility and excellent, excellent, veterinarians. "A" for everything. They are superb, they are the best. If anyone can put an animal at ease, these vets can. They really are caring. I think they're top-notch. I think I've given them an "A" on Angie's List before.

Very well. Dog was looked at, meds were given and suggestion that the dog needs dental surgery. See above for more details.

I am new to Cleveland and needed a vet for my 2 little dogs. I have to start off by saying that my dogs are family to me, and I am very particular about who cares for them. I needed to get my shihpoo in quickly and West Park got me in the day I called. The staff was great and very caring. The doctor was thorough and took care of my baby girl. I'm very happy with our experience and even though I live on the East Side, I will travel to the West to have my dogs treated.

It was clean and efficient. They are friendly and knowledgeable.

They have excellent facilites. They're very professional. They're slightly expensive but worth it.

I like them. They do a really good job. They are really good with the pets. I would definitely refer them to friends or family members there. They treated my pets very well.

I've taken my cats here for over ten years, and I really trust the folks here. I normally see Dr. Borys or Dr. Kari, this visit I saw Dr. Kari. We have a cat that is peeing outside of the box, and I wanted to eliminate anything medical as well as get some advice about what to do for the behavior. We started with the urine analysis, which came back clear, so Dr. Kari suggested bloodwork. Everything came back normal, so we then talked about what to do to stop the behavior. She recommended drug therapy (Elavil) in combination with pheremone diffusers. So far there hasn't been a drastic change (didn't expect one), but our kitty does seem to be more mellow. I called to look into an ear gel rather than a pill just in case, and Dr. Kari called me back within the hour and she didn't need to, I just called for pricing--and it was the Friday afternoon before a holiday weekend. What I really like about the staff at WPAH is that they let me be a partner in my pets' care--they don't recommend things that aren't necessary or really invasive, and don't pressure me to do things that I'm not comfortable with. They always call back, and take time to fully explain everything. I really trust them with my kitties. They are not the cheapest, but I do think the prices are reasonable.

I have been going to them for about 2 years, since my dog was born! The staff is nice. They have extended hours for emergencies which I have had to use once. My cat had a tooth infection and the were able to get right in. They have competitive pricing as well.

I belong to a Golden Retriever Rescue group and they are one of our partners. They take in a lot of our dogs to check them. We have been using their services for over fifteen years. They have been great and their prices are comparable to other animal hospitals. They offer emergency hours and are open from 8am to 1am. The place is relatively new after the re-build and very clean. They also have rehabilitation facilities such as Aqua Therapy for the dogs to walk in water. I have worked closely with Dr. Megan and Borys Pakush, the owner and also a veterinarian. They are all very good who work there.

It is a very well maintained facility. They have numerous vets on hand. They have an emergency department, surgical facility and boarding kennels. The staff remembers who I am and my pets. They have electronic records. They are very good and very friendly. It is quite pricey but I get what I pay for.

This was the first time we used her and we did so because they are closer than the groomer we used previously and we had heard good things about them from neighbors. I told her what we wanted and she did those things nicely. Our Pekingese came home with a much shorter haircut (which we asked for) and it took her a while to get used to having this haircut (she seemed to feel and react to every breeze) but she did not seem stressed by the experience.

Dr. Sara was very personal and caring and assured me that my dog would be alright after being anestitized in order to clean her teeth. She made me feel comfortable with leaving the dog in their care! they also trimmed her nails while she was out. She recovered well and her teeth were beautiful and breath was much improved. I would recommend Dr. Sara and the rest of the staff to everyone! Thanks for the good care!

Their price were reasonable. They did a very good job replacing my dog's knees and their rehab care was excellent.

I used West Park Animal Hospital for my puppy's neuter. Dr. Megan fully explained what would happen and discussed my options in detail. Dr. Megan called immediately after the procedure to let me know how it went. We also discussed at that time purchasing heart worm pills. She made a suggestion to purchase an entire year supply because the price on that medication had recently been reduced and they were offering a rebate! The price I listed as a cost of service includes the heart worm medication (without taking into consideration the rebate). I believe the cost of the surgery is in line with other providers.

They were very thorough with the dog. They took good care of her. They were a little expensive.