VENTURA BUILDERS INC

They came back to do the final walk through, and when we had been halfway around the house, Mike Polchek (supervisor) said there was too much left to be done, so he came back out and did some work. They did not finish the work, and we've never had a walk through. They called and said I owe money, but I didn't want to pay until they were finished. I sent a list with pictures to their office with what needed to be done, and they responded that I still have an unpaid balance, but they would give me a discount. They never itemized what we owe for, or what the discount will be for. They put a lien on our house in March. The job is not done, and what is done is not correct.

THE WORK INITIALLY STARTED OUT WELL. WE HAD A SUBCONTRACTOR, LINC FROM ABLE CONSTRUCTION & HIS HELPERS. THE UPSTAIRS BATHROOM CAME OUT FINE & THE KITCHEN ALSO WAS DONE WELL (THOUGH IT TOOK LONGER THAN WE HAD ORIGINALLY BEEN TOLD DUE TO THE SUDDEN ILLNESS OF THE CONTRACTOR'S WIFE). THE LIVING ROOM FLOOR WAS ANOTHER STORY. THE SUBCONTRACTOR APPEARED TO NOT KNOW WHAT HE WAS DOING AND HAD TO MAKE 4 DIFFERENT CALLS TO THE MANUFACTURER OF THE WOOD TO FIND OUT HOW TO PUT IT IN CORRECTLY. AFTER TELLING ME THAT HE NEEDED 'SPECIAL TAPE' TO HOLD THE BOARDS IN PLACE (WHICH I HAD NEVER SEEN ON THE DESIGN SHOWS THAT I WATCH), HE BOUGHT REGULAR PAINTER'S TAPE. THE FLOOR LOOKED BEAUTIFUL WHEN HE FINISHED IT & HE SPENT TIME POLISHING IT TO A BEAUTIFUL FINISH. HE SAID THAT IT WOULD BE ''SHIFTING AND SETTLING'' BUT IT LIFTED IN THE FIRST 2 MONTHS. IT TOOK 1 YEAR AND SEVERAL THREATS TO BBB, THE ATTORNEY GENERAL & THE MEDIA TO GET IT FIXED RIGHT - AND THIS WHILE I WAS BATTLING CANCER.

WHEN I ASKED QUESTIONS HE SIMPLY TRIED TO HURRY THROUGH THEM BY CLAIMING HE HAD SPECIAL DISCOUNTS AND HE WOULD OFFER VARIOUS PRICES. IT MADE ME WONDER IF HE WAS SIMPLY SAYING THIS AND WAS REALLY GOING TO OVERCHARGE ME. HE ALSO HAS DIFFERENT COMPANIES UNDER THE SAME NAME.

ALL OF THE WORK LOOKS TERRIBLE AND MOST OF IT WILL HAVE TO BE REDONE. THEY HAD TO FIRE THE FIRST GUY WHO CAME OUT BECAUSE HE WAS AWFUL, THEN THE SECOND GUY CAME OUT TWICE AND NEVER SHOWED UP AGAIN SO THEY FIRED HIM. I DEALT WITH THE OWNER AND HE GAVE ME A VERY DIFFICULT TIME AND TOLD ME IT WAS GOING TO COST MORE MONEY THAN WHAT WE HAD AGREED IN THE CONTACT. THEN HE LATER LEFT A VOICE MAIL PROMISING THAT THEY WOULD FINISH THE WORK AT NO ADDITIONAL COST. HE STATED IN DETAIL THAT HE WAS GOING TO TAKE CARE OF EVERYTHING. HE HAS NOT FOLLOWED THROUGH. THE JOB IS COMPLETED BUT IS NOT COMPLETED TO MY SATISFACTION. HE SAID HE IS DONE WORKING ON MY HOUSE. I'VE PAID ALL BUT $50 OF THE CONTRACT COST, BECAUSE I HAVE A COUPON FOR $50 OFF. THE OWNER HAS BEEN UNRESPONSIVE IN RESOLVING THIS. THIS HAS GONE ON FOR OVER FOUR MONTHS, THEY STARTED THE JOB IN MARCH AND IT IS ALMOST AUGUST. HE ALSO USED VULGAR LANGUAGE AND CALLED ME A NAME. I HAVE NEVER BEEN TREATED SO RUDELY IN MY LIFE.

I FELT GOOD ABOUT MY DISCUSSION WITH THEIR GENERAL MANAGER, HOWEVER, THEY MISSED THE APPOINTMENT SCHEDULED DUE TO SOME CONFUSION. DECIDED NOT TO GO WITH THIS COMPANY.