Service Experts Heating & Air Conditioning

4.4(
54
)

About us

Service Experts Heating & Air Conditioning in Cleveland has been serving the community for over 25 years. All of our technicians are NATE-certified and specialize in service, repair, and installation of nearly never brand of HVAC and indoor air quality equipment. We repair all makes and models of heating and cooling systems, and we sell them, too. In addition, all of our work is backed by our 100% Service Guarantee for a full year. That’s what we call “Expert Service, Guaranteed.” Call Service Experts in Cleveland at 440-252-1375 now to schedule an HVAC repair service, routine maintenance or to set up an appointment for a free new system estimate.

Business highlights

Emergency services offered
35 years of experience

Services we offer

Heating, air conditioning, air duct cleaning, installation & repair., water heater inspection

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.454 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
11%
3
6%
2
4%
1
6%
Write a review
Showing 1-25 of 54 reviews
Diane W.
Jul 2019
1.0
On July 5, 2019, my air conditioner was not working. There was water under my furnace. I called Service Experts because they put in my furnace/AC in 2007, and I have used them over the years for my tune-ups. The representative I talked with on that Friday, told me no appts. were available on Saturday, but Sunday, July 7th, I could have one, and I chose 8-10 am. I even received an email confirmation of my appt. from Service Experts. No one showed up or called, so I called at 9:55 am, and the rep put me on hold, and then told me the tech was running late, but would call 30 minutes before arriving. It was now 2:25 pm, and heard from no one. I called again, and this time spoke with Natalie. I was put on hold for awhile, and she came back, telling me I never had an appt. and they do not make appts. on the weekends. So, the two previous repres. lied to me. Natalie said she talked with a technician and said i would be the next customer.How do I know this for sure, when this company has already lied to me twice? In previous appts. with this company, I have had them be late, and they even called me the day of my appt last year, to say they had an emergency and if I would change my appt. to Friday or Saturday!! This company also tries to sell you things like tankless water heaters, even though my 2 water heaters are fine! Needless to say, I will not deal with this company again, because of poor customer service and lying. In their recording, as you are put on hold, waiting to talk with a representative, they say, "We are the best in the business." In honesty, you are not. Call another heating and cooling company!
Response from Service Experts Heating & Air Conditioning

"[Member Name Removed], we apologize for your experience and would like to look into your situation. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you."

AMY K.
Aug 2017
5.0
Yes, I recommend this pro
They have recently added plumbing. It was just one man. We liked him and would call him again. When he came out, his work is kinda intermittent because it is just him in that department. He was real friendly and explained everything to us. It was fine. We had a gas stove installed and he had to do the connection. We were making dinner for family and did not have a stove so that was tricky. He came out a couple of times. He came out to survey the situation and realized that he had to come back for the connection. He was very friendly. I asked a lot of questions. He answered them patiently. He could not get it at first. He did not just leave. He went out and got another pipe or something. He knew that it was not right and did not just leave it like some other people would have done.
Response from Service Experts Heating & Air Conditioning

"Thank you for all your support!"

AMY K.
Aug 2017
5.0
Yes, I recommend this pro
I like them very much. They usually come when they say they will. The people who come are knowledgeable. We have had occasional issues. The people they send out are very patient in answering my questions. We have had some young guys. We have had some older guys. they all were calm and did not seem flustered when I asked a lot of questions. I rung them through the ringer. They also send me reminders which I appreciate. We have not checked around that much because we are happy with them. One of my friends will say we got this for this price which is lower but we stick with them because we know they know they are doing. We have called them in emergencies and we have the A+ coverage and this is extra coverage. We get a discount when they come. It is some kind of protective program. I really like the fellows who come out occasionally it is a woman but usually a man. They have been there a while and I am surprised that they are open to my questions. I know a lot of people get annoyed by that. That is what I really appreciate. If I ask them a question because I did not understand. They go over it with me. I really appreciate it. Occasionally they would be late. One or two times, they were be late or early and did not call and that kind of put me off. I would use them again in a minute. I like the way they work with me.
Response from Service Experts Heating & Air Conditioning

"Thank you for choosing us to help make sure your system is ready to keep you comfortable all season long!"

AMY K.
Aug 2017
5.0
Yes, I recommend this pro
It is twice a year. There may be something that we need and we don't know it. They will say, Oh, I think you need some new filters. We are really glad when they say that because we do not know about that. They are so patient with me and my husband, every time they come I go downstairs and I ask questions and my husband says I am trying to be an assistant. I said I am just trying to understand. He is happy and will stay upstairs and eat his lunch. I say, I have to go downstairs and see the providers. I just like to watch and see what they do. We found them and have not tried many others. We are satisfied with them. We will stick with them. I like the way they treat us. They treat us with respect. I remember this young fellow that came not too long ago. We use just saying this information just as fast as you would say your name, your address, your home phone number, all the things like that. I said could you say that again and he just said sure. The main thing is the way they deal with their customers.
Response from Service Experts Heating & Air Conditioning

"Thank you for choosing us to help make sure your system is ready to keep you comfortable all season long!"

AMY K.
Aug 2017
5.0
Yes, I recommend this pro
He checked out gas connection, then we bought a new stove and he came back. He was very pleasant so we liked him and would use them again. I don't know about the price because we have not any comparisons but we felt that it was fair. The quality was excellent and we would use him again. He did not come the first time and someone was supposed to call but they did not call.
Response from Service Experts Heating & Air Conditioning

"We appreciate this great feedback!"

Linda S.
Jul 2017
5.0
Yes, I recommend this pro
I am always pleased with my experiences. I will continue to use them.
Response from Service Experts Heating & Air Conditioning

"We appreciate your business and look forward to continue working with you!"

John K.
Jun 2017
5.0
Yes, I recommend this pro
$3,000
They did wonderful job. Installers were very professional.
Response from Service Experts Heating & Air Conditioning

"We appreciate you choosing Service Experts!"

Diane W.
Apr 2017
5.0
Yes, I recommend this pro
$89
It took them about an hour. They wrote down the work that was performed and the gentleman explained it to me. I have been using them since I got the furnace in 2007. I trust them and what they do.
Response from Service Experts Heating & Air Conditioning

"We have truly appreciated your business over the years and thank you for being such a loyal customer!"

Linda S.
Dec 2016
5.0
Yes, I recommend this pro
$245
I think they are a good company. I haven't had a problem with them and like I said they did put in a new furnace and thing in 2012 and I haven't had any problem I've only called them for check not anything beyond that.

I've been happy with them.
Response from Service Experts Heating & Air Conditioning

"We have truly appreciated your business over the years and thank you for taking the time to write this great review. Happy New Year!"

James W.
Jun 2016
4.0
Yes, I recommend this pro
$200
unknown
Response from Service Experts Heating & Air Conditioning

"Thank you for this great review! We hope you had a happy 4th of July!"

Gary G.
Feb 2016
5.0
Yes, I recommend this pro
unknown
Response from Service Experts Heating & Air Conditioning

"Thank you for this review! We appreciate your business!"

Asenath W.
Aug 2015
1.0
Yes, I recommend this pro
unknown
Response from Service Experts Heating & Air Conditioning

"We are committed to providing the highest level of service and would like to hear more about your personal situation. Please email our Customer Relations Specialist at [email protected] or give a call at 855-301-2206. Hopefully, you will give us the opportunity to make this right."

Carol B.
Jul 2015
5.0
Yes, I recommend this pro
They did everything they had to do and I don't have any trouble with them And I would use them again.
Response from Service Experts Heating & Air Conditioning

"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and we appreciate your business!"

Ed H.
May 2015
2.0
$169

I have used this provider since they were Cool Breeze, later DeMarco Mechanical, all under the "Service Expert" brand. I have continued to use them as they originally installed my HVAC unit in 2001, and wanted to keep continuity. Over the past 5  years, their service technicians have been more "sales" technicians because all they have tried to do is sell me a new unit. This to replace one that is only 14 years old. There always seems to be some issue that requires that I spend $5000+ rather than fix a problem. I'm really tired of this same old scenario.


Today, 5/11/2015, I called to schedule a "tune up" appointment. They couldn't get me scheduled until early June, which is not very accommodating to someone who has done business with this company for 14 years. Further, either the thermostat has a dead battery, or the AC is down, as we have no service. The scheduler would not apply the balance of my "tune up" contract against the service call, as this is now a "failure" call versus a tune up call. I told her not to bother, that I would find someone who could make the call.

I am through with Service Experts, and understand why they have a "B" rating on the List.


Response from Service Experts Heating & Air Conditioning

"We are committed to providing the highest level of service and would like to hear more about your personal situation. Please email our Customer Relations Specialist at [email protected] or give a call at 855-301-2206. Hopefully, you will give us the opportunity to make this right."

David C.
May 2015
1.0
Scheduled an appointment first thing this morning and they gave me a time slot of between 10 - 12.  I took the day off from work to be home and they never showed up.  Slightly after 12 I called to inquire when they would be here.  I was informed that the call center booked the appointment and they shouldn't have because they did not have any available technicians today.  They asked if I wanted to reschedule for another day, which I promptly refused.  Why take off another day from work, when they didn't show up or call this time?
I also asked why they didn't contact me earlier to let me know what was going on.  The response I received totally blew my mind.  The woman I was talking to told me that she was too busy to call and let me know.  I asked to talked to a supervisor, and after several attempts to avoid the request, I was finally transferred to a voice mail.  Ironically, that person is apparently too busy to call me back.  I sat home for hours waiting for them, took a day off from work, and they thought it was too much effort to call me to let me know they were not able to come.  Incredible customer service.
DO NOT USE THIS COMPANY.  If they cannot actually show up on the day that THEY SCHEDULED, I can't imagine what the quality of their work would be.
Response from Service Experts Heating & Air Conditioning

"We are sorry that you have had trouble reaching our Manager. This is something we want to remedy asap, because we definitely want, and need, to talk to any customer who is dissatisfied. Please provide your contact information to our Customer Relations Specialist at [email protected] and we will make sure that your receive a prompt call-back."

Linda S.
Jan 2015
5.0
Yes, I recommend this pro
Norman is very good and very professional. He checks my water heater once a year. He always does a great job and I have had no problems. He cleans up after himself.
Response from Service Experts Heating & Air Conditioning

"Thank you for taking the time to share your review. We appreciate your business!"

Nancy K.
Oct 2013
3.0
As far as I could tell this company did the job.  They used to be known as DeMarco Mechanical & I had used them for many years including the purchase of a new furnace & A/C.  However, the last few times they came as Service Experts (under a service contract) they gave me a hard sell on addtional services & equipment which I felt were unnecessary.  Given that the furnace & A/C were relatively new, it was very annoying to endure this strong sales pitch.  I did have the ducts cleaned, but I later found that that service was overpriced.  I felt that they were trying to make money any way possible, whether needed by the customer or not.  I will be looking for a new HVAC service company.
Response from Service Experts Heating & Air Conditioning

"We regret that you thought we were trying to talk you into buying equipment when you didn't need one. We try to explain as clearly as possible to our customers what is wrong and what it takes to fix it correctly. If our technician recommended replacing equipment, there most likely was a good reason for it. If there is a low-cost, yet responsible alternative we can suggest, we will. But we do not offer solutions that do not actually fix the problem. If you wish to contact us directly, please email us at [email protected] and allow us the opportunity to resolve your concerns if possible."

Margaret G.
Jun 2013
4.0
Yes, I recommend this pro
Apart from a scheduling snafu (I was expecting them on Thursday, they had me scheduled for Friday, I still maintain they originally told me Thursday when they called to schedule me.  The serviceman was very knowledgable and friendly, no pressure to buy anything, even duct cleaning, which he had mentioned on an earlier visit. 
Rick R.
May 2013
5.0
Yes, I recommend this pro
I will never use them again.  I would grade them F-
Response from Service Experts Heating & Air Conditioning

"We appreciate your feedback [Member Name Removed] and are here 24/7 to help, and your written 100% Satisfaction Guarantee is there to provide for your complete satisfaction. Please visit http://www.ServiceExpertsCares.com to provide us the details of your service and we will be happy to promptly correct the issue. Or call us now at 866-EXPERTS (866-397-3787)."

Mike K.
Feb 2013
1.0
$150
see above
Response from Service Experts Heating & Air Conditioning

"Responded to March review (same issue)."

Linda S.
Jan 2013
5.0
Yes, I recommend this pro
He was very efficient, knowledgeable, and did a very good job. The water heater is working very well.
Response from Service Experts Heating & Air Conditioning

"Thanks (deleted member name) for the great review of our water heater service. Your continued support is truly appreciated."

Linda S.
Nov 2012
5.0
Yes, I recommend this pro
$9,000
They have always serviced my furnace, but on the last time the found cracks in part of it and it was decided that it couldn't be repaired.  The salesman, Jeff, came out and gave me a price.  He was extrememly good.  He has come out three or four times to help and explain things to me.  I decided to do the air conditioner at the same time to save money.  He made sure to get me scheduled right away.  Dave, Tim, and Kenny came out and did a great job.  They cleaned up after themselves.  It was so great to have heat again as the weather was turning cold.  Jeff was great at making sure I got everything I needed to submit to my home warranty company to get reimbursed by them.
Response from Service Experts Heating & Air Conditioning

"Thanks again (deleted member name) for your business and generous review. It is deeply appreciated."

Melissa K.
Jul 2012
4.0
Yes, I recommend this pro
$9,500
Work performed was completed in a timely manner, crew was professional and clean up was done to my satisfaction.
Response from Service Experts Heating & Air Conditioning

"A belated thanks to you (deleted member name) for the great review you gave us last summer."

Anthony S.
Jul 2012
5.0
Yes, I recommend this pro
$1,500
geeo service
Richard M.
Jun 2012
5.0
Yes, I recommend this pro
I like them. They are courteous and professional. I have nothing bad to say about them.
Showing 1-25 of 54

Licensing

State Contractor License Requirements

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*Contact business to see additional licenses.

FAQ

Service Experts Heating & Air Conditioning is currently rated 4.4 overall out of 5.
Service Experts Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Service Experts Heating & Air Conditioning offers free project estimates.
No, Service Experts Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Service Experts Heating & Air Conditioning does not offer a senior discount.
Yes, Service Experts Heating & Air Conditioning offers emergency services.
No, Service Experts Heating & Air Conditioning does not offer warranties.

Contact Information

25975 Emery Rd, Cleveland, OH 44128

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