Sears Garage Doors

This is an update to my review of 2/17/17. Greg recently learned that I was not pleased at the way my situation was handled. It's 2 years after the fact, yet he just refunded me $150 to make this right. I have to give him credit for going that far to please me!

Very well, he was very polite worker, on time and completed service quickly. Suggested new springs at some point but was not trying to push to have it done immediately.

Excellent - Rick came out within a couple of hours of calling on a Saturday afternoon He helped get our garage door closed and was very friendly and helpful So happy to have called these folks and they helped us out when we needed it

And I did extra work by changing my spring above my small garage door for 175 on top of that. By Sears that nation it was OK

I called vendor 3 times and never returned my call, finally angie list said they would reach out to them and they still never called back

Scheduling through Mike was easy, and Roberto was very nice - he seemed competent. He said that the spring was broken (which I could believe from the research I had done), and that it would be an extra $350 to replace. I told him that seemed high, and we settled on $300, which I still thought was plenty. Working 6 days per week doesn't allow me a lot of time to take care of these things, so I decided to trust Sears to give me at least a somewhat fair price - I agreed rather than send him away. Afterwards I called the company which had originally installed the door, giving them the measurements and model number - they quoted me $150 to replace the spring with one just like the one I had (not a cheaper one, as Sears installed). Needless to say, I will never trust Sears again. The only way they can make this right with me is to refund $150.

The service went great! Pleasant technician. No problems at all. Excellent service! Thank you.

they send a technician to do the job and charged us $75 additional but the garage door doesn't open again about one month after his work

It was a good experience. They were good.

After the installation there was a big gap between the side of the garage and the garage door. Standing in the garage, you could see outside through the gap. How the installer didn't see that I don't understand. I asked them to come back out which they did. The installer proceeded to use a crowbar to try to fix the problem. As a result the aluminum siding was damaged beyond repair. He couldn't figure out how to fix it and left. Another installer came the next day. He fixed the door. He left with the siding full of grease and the siding damaged. We asked him about the getting the siding fixed. He said there's nothing he could do about it. Very very frustrating.

Technician replaced the control board and certified wiring.

Okay - we had to have them back, but all was resolved.

The work performed was good. This was a simple job so nothing extraordinary needed to be done, but the worker knew what he was doing and completed the job quickly and accurately. The only negative about this experience was the scheduling process - I was not contacted by the provider after purchasing the deal through Angie's List, but instead I called and had to schedule a few weeks later; a minor inconvenience.

Roberto Torres the technician was excellent. He gave a call to let us know when he was coming and arrived on time. He checked our unit out completely and replaced the broken straps. He is thorough and explains everything. We would use Sears and especially this technician again.

At first, I was disappointed that after I bought this tune-up, no one called me to make an appointment within the allotted time noted in the tune-up special....I waited several weeks, then called Angies List, who then gave me Sears # to call. They did make an appt. for a few weeks later. Then today Zac called to give me a 20 minute heads-up to his arrival. Zac arrived when predicted, and then conducted a very professional & thorough visit. So Zac gets a big thumbs up for his knowledge and professionalism, the appointment setters get a big thumbs down. Overall - I am satisfied.

It went fine. They made two trips out. The first time they did not have the materials. The second time they replaced the seal around the bottom of the door. The only thing they could have done is have the proper materials but I am sure there are hundreds of doors.

They were very kind and very professional. They were kind with my excessive questions.

The service technician was prompt, courteous, and competent. A pleasure to have worked with.

Mostly what you would expect. Only complaint is he didn't see fit to push my garbage cans back into place after moving them to get closer to the track.

Bought the garage door opener at Sears. Got the $99 coupon which was a significant savings. Worked out great.

They did an excellent job. The keypad works well and we,ve had no problems with our garage doors. We will definitely use them again and recommend them.

All went well, keypad working great!

For that part it went well. I am not sure they actually adjusted the opener which i what I wanted done. Seems they left some residue on the garage door windows from their spray.

Great service from a team that didn't mind educating the customer. Thanks!

It went well. There were no additional charges. They called before and were here on time. The workers were good. I would tell a friend to use them. They did a professional job. There wasn't much to do with it.