Sears Carpet Cleaning & Air Duct Cleaning
About us
We are a locally owned franchise serving the Cleveland area. We offer excellent service for carpet cleaning, upholstery cleaning, tile and grout cleaning, Air duct cleaning and hardwood floor refinishing. We offer satisfaction guaranteed. All products are safe for children and pets. Our men pass background checks and we offer convenient scheduling. Ask about our Keep it clean club loyalty program.
Services we offer
Carpet cleaning, air duct cleaning, air purification systems, carpet deodorizers, carpet protectors, comprehensive home allergen reduction, dryer vent cleaning, emergency water removal and food cleanup, hardwood floor cleaning, tile and grout cleaning, upholstery cleaning
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 57% | ||
| 23% | ||
| 3% | ||
| 10% | ||
| 8% |
They came late, did a horrible job, tried to rush through it and left the carpets wet. I asked them to leave before they could complete it because they did not do everything that I asked them to do. They were tardy and gave poor service. They were a disaster. They left scuff marks on the walls. What they could have done differently was do a proper, professional job. They could have taken the time to make sure they cleaned areas that needed to be cleaned more. They could have spent more time making sure that the liquid in the carpets were at the absolute minimum. In other words they could have spent more time being more thorough and providing a professional carpet cleaning job. They had other work to do and they even said they were running late and tried to rush through it. They gave me some lip that they had been doing it for 30 years. Well, I have been having my carpets cleaned for 30 years and nobody has tried to do what they did. I actually had to call the office and have them removed because I refused to pay them. I refused to have them do it over again because they would not listen.
"Thank you for your business and your awesome review. Please call me directly any time that we can be of assistance. (800)925-1664 ext. 107 Thanks Again for Choosing Sears! Christine Jones"
"I am so sorry to hear that we did not live up to what you would expect from Sears in Home Services. I pulled the work order and can not find any notes on the order with regards to any problems. I also could not find a new order for a "Redo". We come back out and re-clean for free within 30 days if you are not completely satisfied. We strive to improve in every way, every day. Please call me directly to discuss this further and possibly correct the issues you had with the service. Thank you, Christine Jones (412)821-5200 ext. 107"
"I am terribly sorry that we disappointed you. Our truck broke down and was out of commission for about 2-3 weeks. That is why we had to reschedule your first appointment. I show that the original appointment was booked on 7/6/15 & the reschedule was booked for service 3 weeks later on 7/25/15. We did have you on for 10am. However, the technicians were already dispatched for the day and on the job site when you called back to confirm at 9am that morning. We were not able to pull them from the job they were on at that time and the afternoon was not acceptable with your schedule. Our truck is up and running now and we could get you on our schedule right away if you would like to give us another try. I am truly sorry and would love a chance to make it up to you. Please call me if you would like to discuss it further or reschedule services. (800)925-1664 ext. 107 Thanks again, Christine Jones"
"We are sorry for the scheduling conflict. We have since changed and updated how we handle our scheduling and confirmation processes to be more accommodating."
"We are sorry the appointment did not go well for the washing machine. Unfortunately we do carpet cleaning and garage doors and have no access or ability to help you with the washing machine. The best phone # to reach for that department is 1-800-469-4663. Thank you."
"Thank you for your business and your great review. Please call us anytime that we can be of assistance. Christine Jones (412)821-5200 ext. 107"
"Thank you for your business and your great review. Please call us anytime that we can be of assistance. Christine Jones (412)821-5200 ext. 107"
"Thank you for your business and your great review. Please call us anytime that we can be of assistance. Christine Jones (412)821-5200 ext. 107"
"Thank you for your business and your great review. Please call us anytime that we can be of assistance. Christine Jones (412)821-5200 ext. 107"
"Thank you for your business and your great review. Please call us anytime that we can be of assistance. Christine Jones (412)821-5200 ext. 107"
"Thank you for your business and your nice review. Please call us anytime that we can be of assistance. Christine Jones (412)821-5200 ext. 107"
I purchased a Groupon for this and all I can say is NEVER AGAIN! This was a SHEER WASTE OF MONEY!
In addition, he used my water for the carpet cleaning which increased my water bill tremendously. I neglected to ask about this at the time of service. Therefore, I did not save any $ by using this service and ENDED UP PAYING MORE because I had to hire another carpet cleaner after this one so my carpet could finally look clean.
This was a sheer and utter rip-off of the highest degree.
"It is disappointing to see this post from [member name removed] as this could have been avoided. We call back our customers after job completion to make sure that every customer is satisfied. We also have a 30 day satisfaction policy that means that we will come back for any reason if you are not happy. [member name removed] job was done on March 18th. We were not aware of any issue until this post hit 2 months later. Had we known about her dissatisfaction we would have returned immediately and we would have also addressed any concerns she had with the technician. There would have been no need to contact another company as we would have taken care of any problem. We have many different techs and if she was uncomfortable with our original tech, we would have sent another crew. At this time, we cannot see why she was not happy with her carpet cleaning so we cannot address any concerns. As far as the water bill goes, we are a hot water steam extraction unit and the amount of water that we use in homes is less than the amount of water used to wash a load of clothes. We have attempted to call [member name removed] but she has not returned our phone call. We are going to send out a $100 voucher for free cleaning in the future. Many times customers feel that it is a waste of time to complain and end up posting their feelings on the web. As stated earlier, this is 2 months later after the fact without giving us a chance to address any concerns that she had. We are still waiting for a return phone call and will be more than happy to hear her and address anthing further that she is upset with."
Licensing
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FAQ
Contact Information
5700 Brookpark Rd Unit D, Cleveland, OH 44129
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