Sams Furniture

Initial purchase was great, told free set up and delivery. Time spent at our home would be minimal because they assemble everything at the store then deliver. Quoted 10-14 days maximum for delivery. Called on day 15. Was told “So glad you called or I would have forgotten (?). Furniture is on “back order” and will be another 10-14 days. Mind you, I am off summers because I am a teacher. I explained that to them a few days before new delivery date, and scheduled a 4 hour window for delivery. I even mentioned it should be assembled- Correct? They said yes. It was delivered two hours into the said window, but still in boxes and they had no time to assemble it. I said you’ll have to come back tomorrow (Saturday) because I start school on Monday. They asked if we could put it together for a $50 credit. A pain? Yes. What I wanted to do the last few days of my summer vacation? No. No choice though. We’d already sold the old bedroom set. It took two adults 2 hours to assemble, another hour to break down all the boxes, dispose of styrofoam and packing, and take two trips to recycling center. Called three times to request credit, was told each time “I will call you right back.” I have given up calling. Be forewarned—Customer Service IS HORRIBLE! They will not get any of our business again.