S & R CLEANERS

"WHILE WE ACKNOWLEDGE THAT THE CUSTOMER WAS NOT SATISFIED AND THAT WE APOLOGIZE FOR THEIR DISSATISFACTION, WE DO NOT COMPLETELY AGREE WITH THIS REPORT AND WE WILL EXPLAIN WHY IN A FEW SHORT COMMENTS. THE MEMBER WAS NOT INFORMED ON ANY OCCASION BY EITHER MY WIFE OR MYSELF THAT THERE WOULD ALWAYS BE TWO PEOPLE CLEANING HER HOME. BECAUSE WE ARE SMALL AND OPERATED BY ONLY THE TWO OF US, FAMILY ILLNESS, ADVERSE WEATHER AND THINGS BEYOND OUR CONTROL RENDER IT IMPOSSIBLE FOR US BOTH TO COMMIT TO SUCH A COMMENT. WE WORK HARD TO UNDERSTAND/ACCOMMODATE OUR CUSTOMERS CONCERNS AND NEEDS. IN RETURN WE ASK FOR THE SAME. WE DID INFORM THE MEMBER OF OUR PRESENCE AT THE HOME AND GARDEN SHOW TO PROMOTE OUR BUSINESS AND INVITED HER TO COME AND SEE US THERE DURING THE DURATION OF THE SHOW. SHE KNEW THAT MY WIFE WOULD BE COMING ALONE AND THAT HER SCHEDULE WOULD BE ALTERED DUE TO THE LACK OF MY PRESENCE. WE ALWAYS KEEP OPEN LINES OF COMMUNICATION OPEN AND LET THE CUSTOMERS KNOW OF ANY CHANGES OF CIRCUMSTANCES THAT MAY RENDER THEIR CLEANING LATE OR OTHERWISE CANCELED. THE MEMBER HAD THE OPTION OF CANCELING THE CLEANING AND RESCHEDULING FOR LATER THAT WEEK BUT OPTED TO KEEP THE SCHEDULED CLEANING TIME. WE ARE SORRY THAT THIS CUSTOMER WAS INCONVENIENCED. WE OFFERED TO RECTIFY THE SITUATION AND REFUND PARTIAL CLEANING COSTS BUT SHE DECLINED. WE TRY OUR BEST TO MAKE EVERY CUSTOMER SATISFIED, AND WILL CONTINUE TO DO SO!"

"THIS CUSTOMER WAS A PLEASURE TO WORK WITH! IT IS CUSTOMERS LIKE THIS THAT MAKE OUR JOB WONDERFUL. THANKS FOR THE PLEASANT COMMENTS AND USING OUR SERVICES!"